Myphotobook Reviews 

239
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Watching the tortuous delivery journey via UPS is like watching Race Across the World (in real time). Unless you're ordering six months in advance I'd avoid this company like the plague.

Rated 5 out of 5 stars

I have now ordered 3 times from My Photo Book. When I placed my first order I was hesitant. It was the only company I could find where I could have 200 pages in my book. However, reviews were... See more

Rated 1 out of 5 stars

Sure 1 star review means nothing to myphotobook team, but at least others can see what are they getting into. This is totally unreliable company, their delivery dates are meaningless and they surely... See more

Company replied

Rated 1 out of 5 stars

software is buggy and gives faulty results photobook cover is cut off; am told it's my fault, even though software did not give any warning/error; appalling; destroyed a xmas present and now it's too... See more

Company replied

Company details

  1. Software Company

Information provided by various external sources

We print your personal photobook! It's fast and easy...create a wonderful book with the free software for MAC and PC! We process your digital images with the highest quality and most advanced technology!


Contact info

1.8

Poor

TrustScore 2 out of 5

239 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(239)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

My son who has learning difficulty…

My son who has learning difficulty loved his 27th birthday Photobook. He enjoyed seeing family and friends, especially uncles and aunts who are no longer with us. I think it made him appreciate his family more than previously. Really good quality product and good price too. Thank you.

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing product and service!

Amazing product but even better service!! Can not recommended these enough! Fantastic!! Wil definitely be buying from them again! They're quick with responses and very understanding!

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Very easy to use. Excellent price for the quality of item purchased. Bought for my Dad’s birthday. He loved it. Will recommend to my friends and family. 10/10

February 17, 2021
Unprompted review
Rated 1 out of 5 stars

Arrived late folded and destroyed

The calendar arrived 2 weeks after the expected day and it is all folded and destroyed.

February 16, 2021
Unprompted review
Myphotobook logo

Reply from Myphotobook

Dear Customer,

we are sorry that your shipment was delivered damaged. We have already produced a free reprint for you and it was sent to you today.

Please accept our apologies for the inconvenience.

Your Myphotobook Team

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Rated 5 out of 5 stars

Great quality large photos. Great customer service.

Ordered some large posters of photos I had taken and the site was very straight forward to use and they are of really good quality. They did arrived damaged (no fault of photobook but due to delivery company) but on contacting myphotobook they really quickly arranged a new set which have arrived in perfect condition.

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

I am delighted with Myphotobook for our son’s 50th birthday. I have used the company several times, always with excellent, high quality results. The website is easy to use and I have received the completed books quickly after submitting them.

February 15, 2021
Unprompted review
Rated 1 out of 5 stars

Appalling packaging

The book of 250 pages for which I paid £197 arrived in a flimsy cardboard envelope with no additional packing of corners and was damaged. The book was ordered for my daughter's 50th birthday. The company have agreed to replace it but not without returning the damaged book and it will not arrive in time for her birthday. Appalling packaging. Very disappointing

February 11, 2021
Unprompted review
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Rated 1 out of 5 stars

I haven’t received my photos yet but I…

I haven’t received my photos yet but I keep getting emails to review how good the service is

February 10, 2021
Unprompted review
Myphotobook logo

Reply from Myphotobook

We regret that you have not yet received your goods. You are welcome to write a new review after receiving your order. We would be very pleased to receive it. Thank you very much. Your myphotobook team

Rated 1 out of 5 stars

Tricking you into it ...

Myphotobook tries to get you with a seemingly generous voucher (e.g. 10 GBP), but then takes most or all of that voucher back through outrageous delivery charges (6 GBP for UK and 10 GBP for European delivery of a small letter size photo booklet??!!). Worth stressing: These delivery charges are not explained up front; they appear when you have put all the work into your photo book. Considering this, most competitors - starting with Aldi and Lidl - are far more economic, and the quality is the same. In short, never again Myphotobook!!!

February 10, 2021
Unprompted review
Myphotobook logo

Reply from Myphotobook

Dear customer, thank you for taking the time to rate us. We would like to inform you that the shipping costs for the individual products are openly communicated on our website. Under "Prices, shipping and delivery times" you will find the requested information. Your myphotobook team

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Rated 4 out of 5 stars

The products looks nice.

The products looks nice.
The printing is nice and I like the colour.
Hopefully there will be choices of bigger plate, if so, it will be perfect!

January 31, 2021
Unprompted review
Rated 5 out of 5 stars

Great Photobooks

I am really pleased with the photobooks I ordered from MyPhotobook and will be recommending the company to others as well as ordering more products myself.

January 30, 2021
Unprompted review
Rated 5 out of 5 stars

Good web interface, good quality products

I found the design editor on the website fairly intuitive and simple to use - no problems, errors/bugs, etc.. When the calendar arrived, I was very happy with the quality and colour of the pictures. Can certainly recommend ordering a calendar from this company.

January 29, 2021
Unprompted review
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Rated 5 out of 5 stars

Very pleased with the book

Very pleased with the book. I have recommended you to all my photography colleagues. Will. Certainly be having another when I have some more images to complete another book.

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Great products …

I have used My Photobook for several years and have always been delighted with my products. I experienced delivery problems with my most recent order, which were very promptly resolved, confirming my confidence in this organisation - great products and great customer service.

January 27, 2021
Unprompted review

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