Myphotobook Reviews 

Complaint ticket number 20237777

Sorry guys but it pains me to even give you one star required to open the review! Ordered a very expensive £300+ book in November for Xmas. They mixed up the credit card address ( mine in Dubai) with the delivery address, my parents fir their wedding anniversary. To be presented at a party we all flew over for from all parts of the world. The book went via dhl to Dubai to a Non existent address. Ironically dhl Dubai is 5 minutes from my house but I’m told it has to go back via Germany. It’s February. FOUR MONTHS no response to emails no refund no one cares. Gutted!! Took me months to compile these photos from family members everywhere for this special occasion and they still have my £300. Waste of time and money. customer service ? I don’t think so.

AVOID; second and last time I order with this my calendar, on the 7th of january I’ve ordered my calendar and they send it with DHL, they claimed I had to deal with them like if I selected such a poor courier company. When I’ve tried to get some understand as of where is my order am now waiting for the order to be returned to germany and then they’ll resend it back to me.

I’ve said I don’t this anymore as this is a joke and insulting the way they deal with customers and still they said we can’t give you a refund ‘cause is personalized item. It seems like they don’t have managers to support complaints as is the same unqualified and not trained person dealing with customers.

Negligent and absurd customer service.

their standard replies to so many problems with so many bad reviews spells out a big warning

I have been creating photobooks for many years and I'm very satisfied with the product. However I did after completing my last two photobook files, encounter problems when I should upload the files to Myphotobook. I get an error message telling me that the computer can't establish a connection for uploading the file. Why? As said, have done this for certainly 10 years now with at least 4-5 books yearly... Pls assist

AVOID!!! Ordered a personalised book mark off this website for a Christmas present on the 3/12/18 and was emailed on the 6/12/18 saying it was on its way. I have emailed them to tell them I still haven’t received my order and I was told they have no way of tracking my item and to be patient but paying £5+ for delivery for it to still not have been delivered is ridiculous. AVOID AVOID - SCAM!!!!

Not received my order, no customer service to answer phone or emails. They have taken the money for the non existant special Christmas present

Okay so I ordered a photobook for my boyfriend on the 10th December and was told it’d arrive on the 17th. This was apparently a lie because it’s still not here and by calling and emailing, employees have no way of knowing where on earth the product they sent is because they don’t track it. This is utterly ridiculous. I’d quite like to receive my book pretty soon, I’d also quite like some answers on where it is and on what kind of delay it has. Don’t recommend ordering from here honestly. My mistake for not reading the reviews before ordering :/

AVOID THIS COMPANY!! Utterly shocking quality and the worst customer service of any company I’ve dealt with. I ordered some items for Christmas presents and on one of them the photo was printed misaligned and on the other the image (which was high res) was so fuzzy it looked like double vision!! No way can I give these as gifts!
Customer service told me I can only get my money back once I’ve posted the items back to Germany!!! I even phoned up and the man confirmed this and said they don’t have anyone who checks item quality before they’re sent out!
So now I have to return these items to Germany until they will do something about it. Obviously that’ll take ages and I won’t have the gifts in time for Christmas. This company does not care at all about its customers.
If I could give zero stars I would. I urge you not to use them. They are based in Germany so any issues have to be dealt with over there.
I am sure there will be the standard response below thanking me for my review and that it will help them improve in future...funny that they put the same standard spiel on all reviews but yet do nothing to improve their service!!
I am one disappointed customer who will never return and will make sure nobody I know makes the same mistake of using this money-grabbing company.

I would not even get one star ! The whole company is a disgrace ! Customer service is clearly run by the most arrogant inhuman people. Never known a company like it. It’s like they really don’t give a flying hoot about customers. It is so bad ! How the owner of this company allows this to carry on is beyond me. Please avoid this company. It needs to be closed down by watchdog. It is a complete con. Orders do not arrived. They tell you to be patient and what a further 12 days !!!!!! They then blame Royal Mail and basically it is your problem! No talk of resolving or refund. You paid for delivery, from that point on it is your problem and Royal Mail! Utter disgrace !

I ordered a glass with a photo of my baby on it. And they sent a glass with a random family on it. Yet to get a refund or a replacement I have to pay to post the faulty item back! And now a stranger has an item with my child’s face on it. Horrible company

I ordered a calendar on 21st November. It was supposedly dispatched on the 25th November, however no tracking information was provided. The item has still not arrived (despite the guaranteed delivery date passing) and there is no sign of it coming. I contacted customer service who said no tracking information was available and that items should arrive within 3 working days (which it didn’t). I was advised to wait 12 working days before contacting them again. This is totally unacceptable. The order was a gift and I placed it on the assumption that it would arrive within the specified timeframe. To wait for 12 days would take me up to 21 days (3 weeks) from the date of my original order and I would then have to wait longer for a refund or replacement if I manage to ever negotiate a solution. Terrible service! I will not be using this company again.

Worst company I have had dealings with. If you don’t have the software on your computer it directs you to payment and when they have payment even though no photos they will charge you. I am currently dealing with my bank in relation to this company.

Terribly rude customer service which is unfortunate as last year I was happy and returned to them.

I am shocked that they tell a customer who contacted them to advise them of no photos being uploaded that they have sent this to production surely any company checks their contact before producing a blank calendar.

Stay away from this crowd terrible

My advice, don't bother using Myphotobook..I tried to order a nice present for my girlfriend, went through all steps to create a nice book of our experiences together, it took me ages to do it. What did I receive? Just a bunch of photos that I could of printed off at any local pharmacy for alot cheaper...excuse my language here but f...... c.nts ruined the whole present and even when I tried to contact them I got nowhere...pity there's no minus stars option 😡

I am a returning customer and have used myphotobook products for years. I have probably bought about 20 books from them. The photobooks are always of a very fine quality. They regularly have sales too, which means they are often at a very reasonable price. I would say that they often run a bit late with production, especially over the Christmas season, but this has usually been dealt with by the customer services team with either an additional book being sent out or money off. Likewise, occasionally there have been issues with the print run, and the customer services team have always been very responsive and have usually sent out a replacement book free of charge. I regularly recommend this company and will be returning again.

THIS IS A POSITIVE UPDATE - The book has arrived and it is fantastic - there are no complaints on that front. However, their customer services lack of response and the fact that there are 2 phone numbers that are advertised as customer service lines, when they cleary aren't is not good enough. If I thought I would have the same quality product and no hassle I would use again but the contact issue would make me hesitant.

This is one of the worst companies I have ever dealt with. My photobook was supposed to arrive yesterday and the order staus said it was still in production. Only after I sent them 6 emails did they respond. They said that the order was a little delayed and to contact them again if I hadn't heard anything by Saturday! Then I get an email this morning saying it has been shipped! Call me paranoid but I think that was sent to shut me up from continuing to emai them. This company is based in Germany - so the fact is, I doubt I will receive this item before I have to travel abroad to the celebration that the gift was intended for. I paid euro75.00 for this item and they don't even have tracking on their deliverys which makes it very easy for them to take no responsibility whatsoever. AVOID AVOID AVOID - UPDATE - @photobook - your reply doesn't really help me in the fact that I have already spent €75 on a gift that won't be here in the time promised and that I am going to have to now spend more money on a timely gift. Also you have 2 phone numbers that you advertsie to call, when you call you get an automated message telling you to hold for next available person, you get music for a few minutes and then another automated message saying that this number doesn't take calls. What is actually going on with your business?

This was one of my worst-ever shopping experiences - DO NOT PURCHASE FROM THIS RETAILER. I purchased a personalised clock for my friend's wedding present for which I was bridesmaid, this very close friends and for whom I wanted to gift them something very special. Once received, I was so disappointed with the quality of my order - the photo was pixelated and quite simply a bad print despite my uploaded photo being a more-than-adequate resolution. Quite clearly their own software cause my photo to resize thus the poor print. Myphotobook's reply has reiterated their disgusting customer service while failure to attribute the blame to themselves. I have spent so much on this and simply want what was quite a dear purchase be remedied for me. I asked for a full refund however all they offered was a 10% voucher for future bookings - do they really think I am going to buy anything further given this experience!? NO!

I bought three albums from this company but one contained a fault. I contacted them but they refused to consider a replacement.

This company is based in Germany so I suggest avoiding them as you won't be covered by UK consumer laws.

Followup:
As you can see they've replied to this message but that just the PR machine with empty promises. Don't be fooled. I think I may have even given too many stars. Seems like the typical review is 1 star.

I wish I had read reviews before I used this company. I ordered an item as part of a birthday present and they gave delivery date of 3rd Sept, the order having apparently been dispatched on the 28th August. I have yet as of 9th September not received the order and had to go and buy another birthday gift. I have e-mailed the company who have yet to provide any response.
Is this a genuine company or one of those that takes your money with no product?

Very poor service. I still did not receive my photos and there is nobody to call to. Only an e-mail service which does not replay.
I paid but did not receive anything so far.

Another poor rating for photobook. My experience reflects lack of care for customers and a faceless customer service. Myself and my children spent ages creating an order in memory of our recently deceased cat. The voucher code I was sent did not work and no one wants to take responsibility. Without the code it made my order too expensive for us-my kids are upset as they spent ages crating lovely bookmarks and a collage. The company is based abroad so phone calls cost. I have had several emails and phonecalls passing the buck between companies -the one who generated the voucher (in liaison with photobook) says it is photobook responsibility, phototbook says it is the other company. After reading the other reviews I am not chasing any further. I will take my business elsewhere.