Straight-forward, no surprises, reasonable shipping. I’m a repeat customer and will continue to count on them. Outstanding example of service was after ordering a sectional map, they came back to... See more
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Review summary
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My 2 year old grandson absolutely loves Peek Inside How A Plane Works. He has become fascinated with planes recently, and asks his parents to read the book over and over again. I even had to get off... See more
My son loved wearing the aviator jacket that you carry, when he was three. He’s a professional airline captain today and purchased the same jacket for his friend’s son, who just turned three. The birt... See more
I couldn't find the unique j-hook for my slim travel pro suitcase anywhere, including the official website. I was so excited that it was on this site for an affordable price. The shipping was fairly q... See more
Company details
Information provided by various external sources
Pilot Supplies Store supply charts, GPS, headsets, transceivers, handheld radios, flight bags, headsets, kneeboards, pilot guides, maps, aviation books, FAA training materials, software, and more from names like David Clark, Garmin, Jeppesen, Gleim, Flightcom, LightSpeed, ASA, Cencal, Icom, and Maycom.
Contact info
United States
- www.mypilotstore.com
4.6
Excellent
261 reviews
Replied to 60% of negative reviews
Typically replies within 24 hours
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Perfection!
Had exactly what we were looking for, fast shipping and great quality
September 13, 2025
Unprompted review
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Received order in new condition…
Received order in new condition promptly.
September 23, 2025
Unprompted review
Terrible customer service and company
Terrible customer service and company, I never received my product, requested it be reshipped, they stated that my secure mail box was broken into, reported by the post office which is false. They will not reship or honor the lost product. Any excuse they could come up with to keep my money and avoid responsibility.
September 29, 2025
Unprompted review
Reply from MyPilotStore
We sincerely apologize for this customer's frustration and disappointment. We take all delivery issues seriously and want to clarify what occurred:
The customer ordered a lanyard 5 weeks ago for $4.50 plus 99 cents shipping. We shipped the item the same day and provided tracking information via email that same day. According to USPS tracking, the package was scanned as delivered to the customer's mailbox three days later.
When the missing package was brought to our attention, there was a missing package claim opened with the US Postal Service and they replied "this Centralized Box Unit is one of many that were identified as being stolen from on Labor Day Weekend. All CBUs at this location had been emptied of all parcels and it is believed mail too. It was reported to the United States Postal Inspection Service (USPIS). Unfortunately, it is presumed this parcel was subject to theft following delivery."
We conveyed this information to Mr. Moore and issued a refund for the lanyard plus shipping ($4.50 + 0.99 = $5.49).
We understand how frustrating it is when a package shows as delivered but isn't received or is stolen. While the tracking indicated successful delivery, we recognize that the customer did not receive their order, and we've made this situation right by providing a complete refund.
This business does not have reputable customer service
This business does not have reputable customer service. They do not deliver what is advertised. Do yourself a big favor and get your aviation/pilot supplies from another business.
September 23, 2025
Unprompted review
Reply from MyPilotStore
Hi Tony,
We’re sorry to hear about your frustration and appreciate the chance to clarify.
On Monday, August 18th at 5:14 a.m., you placed an online order for two items:
Cessna 180 K Checklist by CheckMate
Cessna 182H-K Checklist Qref Book
Your order was processed exactly as submitted and shipped the same day. After receiving your items, you reached out and let us know you actually intended to order two checklists for the Cessna 182 instead, and not one for a Cessna 180.
We arranged an exchange so you could return the C180 checklist and receive the correct one. While we understand ordering the wrong item can be frustrating, we shipped exactly what was ordered and worked quickly to offer a resolution.
Our goal is always to make things right whenever possible, and we’re happy to assist you further if there’s anything unresolved.
— The MyPilotStore Team
Well priced and delivered as promised
September 8, 2025
Unprompted review
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Great on-time delivery and service at a…
Great on-time delivery and service at a fair price. What more could we ask for ???
September 5, 2025
Unprompted review
Small model airplane
I purchased the small single pale with the runway for
My grandson , He is getting his pilots license. It is now
Displayed in his room.
September 4, 2025
Unprompted review
Product was shipped on time as promised…
Product was shipped on time as promised and was in good condition.
September 9, 2025
Unprompted review
Good quality
Pilot set was perfect quality, came on time. No problem at all
September 3, 2025
Unprompted review
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Exactly what I ordered
Exactly what I ordered, not as fast as Amazon, but pretty close!
September 2, 2025
Unprompted review
MyPilotStore is a truly nice company to…
MyPilotStore is a truly nice company to buy from. My recent purchase of the Airline Pilot’s Leather Flight Jacket is a fantastic choice from a quality organization. The service is friendly and knowledgeable, and the jacket arrived quickly. The leather jacket itself is top quality, and it represents a great team. Top 5 Stars!!
August 28, 2025
Unprompted review
Found what i was looking for
Found what i was looking for , good shipping.
August 12, 2025
Unprompted review
Everything went well
Everything went well. My Grandson was so happy when he received it as a birthday gift, he had to wear it right away. He looks adorable. The only thing is his hat was a little small. It didn't fit his head.
August 16, 2025
Unprompted review
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Called and inquired about flight Simulator needs
Called and inquired about flight simulator equipment,
Talked to a well versed employee and expiation of products needed ,
Then bought it ,we'll satisfied
August 1, 2025
Unprompted review
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Great Customer Service
MyPilotStore is my "Go to" pilot store as I have always had great customer service & help answering my questions about a product. Shipping is efficient & my purchases have always arrived in good shape. The store has aways had what I needed. A pleasure to work with.
July 23, 2025
Unprompted review
Always a good experience
August 8, 2025
Unprompted review
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