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MyPilotStore Reviews 261

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TrustScore 4.5 out of 5

4.6

Vehicles & Transportation
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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, highlighting items like leather jackets and other gear. Many people appreciate the efficient delivery service, noting that orders arrive quickly and in good condition. The pricing is often mentioned as competitive and affordable, with some customers finding unique items they couldn't locate elsewhere. The ordering process is generally described as easy and straightforward, contributing to a positive overall experience. However, some customers were dissatisfied with issues related to order fulfillment, such as items not being received or incorrect products being sent. A few reviewers also mentioned problems with refunds not being processed for returned items, and some experienced difficulties with shipping, including damaged packaging or lack of tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers are pleased with items... See more

Delivery service

Customers generally report positive experiences with delivery service. Many praise the fast and efficient... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the online ordering process... See more

Quality

Users describe positive interactions with quality. Customers frequently praise the high quality of products,... See more

Price

Reviewers highlight positive aspects of price. Many customers found the pricing fair and competitive, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight-forward, no surprises, reasonable shipping. I’m a repeat customer and will continue to count on them. Outstanding example of service was after ordering a sectional map, they came back to... See more

Rated 5 out of 5 stars

My 2 year old grandson absolutely loves Peek Inside How A Plane Works. He has become fascinated with planes recently, and asks his parents to read the book over and over again. I even had to get off... See more

Rated 5 out of 5 stars

My son loved wearing the aviator jacket that you carry, when he was three. He’s a professional airline captain today and purchased the same jacket for his friend’s son, who just turned three. The birt... See more

Rated 5 out of 5 stars

I couldn't find the unique j-hook for my slim travel pro suitcase anywhere, including the official website. I was so excited that it was on this site for an affordable price. The shipping was fairly q... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Pilot Supplies Store supply charts, GPS, headsets, transceivers, handheld radios, flight bags, headsets, kneeboards, pilot guides, maps, aviation books, FAA training materials, software, and more from names like David Clark, Garmin, Jeppesen, Gleim, Flightcom, LightSpeed, ASA, Cencal, Icom, and Maycom.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

261 reviews

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Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Easy to navigate

Easy to navigate, good descriptions. The only issue is that with the shipping cost I could buy the same items on Amazon much cheaper

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

DC ONE-X Headset

I worked with an associate at the MyPilotstore to expedite the shipment of my new Headset and I received it in a few days, very pleased with the customer service.

April 22, 2025
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

This was the worst customer service experience I’ve ever had. I ordered a pen for my father’s birthday. Pen never came, and I ended purchasing a different pen for my father at a brick and mortar art store. I go back and forth with customer service for months asking for a refund. I get a different customer service rep each time I email - all of whom were of no help whatsoever. I was told to check with my neighbors to see if the package was delivered to a different address by mistake. No such luck, and also who does that?! Just refund me! Then after weeks of back and forth they finally tell me they opened up an investigation with USPS. All the while, no confirmation of the refund I had requested and rightfully deserved. I’ll never see that money again. Going to report this company to the BBB. Total SCAM!

May 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordered and received hardware

I ordered a USB joystick from "Mypilotstore." Price was very competitive. Product arrived in excellent condition and on time. Product functions as expected and I am happy with this purchase. I will not hesitate to do business with this company in the future.

Donald P

March 29, 2025
Unprompted review
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Rated 5 out of 5 stars

good parts, good price

The replacement parts I wanted were easy to find and order, they arrived in a timely manor. It was a tight fit to get them installed but worked very well.

March 4, 2025
Unprompted review

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