My Pretty Strap Reviews 

2,348
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning design and high quality of the watch bands, which easily elevate the look of any outfit. People also highlight the exceptional customer support, noting that representatives are always friendly, responsive, and ready to assist with sizing or exchanges. However, some reviewers were not happy with the support, noting that they experienced very slow response times when seeking assistance. A few other people also felt that certain items were defective or fell apart shortly after being worn. Additionally, some customers found the return policy difficult to navigate when trying to make exchanges.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the straps are beautiful, well made, and... See more

Quality

Users describe positive interactions with quality, noting that the watch bands are very well made, beautiful,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses, helpful ideas, and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight fast... See more

Response time

Consumers find response time to be exceptionally positive, frequently praising the prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mum bought me a KEY TO MY LUCK STRAP and XOXO APPLE WATCH COVER for a birthday gift. The combo has truly elevated my style and I wear my watch much more regularly. When the strap arrive... See more

Rated 5 out of 5 stars

Absolutely love My Pretty Straps! The Apple Watch straps and covers are beautiful, high quality, and fit perfectly. What really stood out was the outstanding customer service—friendly, responsive, and... See more

Rated 5 out of 5 stars

The watch straps are stunning! I got two and both look amazing. One however was some how damaged I emailed support and had a response within 12hrs (I sent the email late at night) Ron was extre... See more

Rated 5 out of 5 stars

I love the look of my new gold designed straps and watch covers! I was able to completely redesign what was a good functioning apple watch (stainless steel) into a stylish looking watch with different... See more


Company details

  1. Jewelry Store

Written by the company

Three friends. One vision. To craft Smart Watch Straps that are timeless and elegant in design and wear to any occasion (not only for sports). Pieces that make you feel confident, proud, and beautiful. In 2018, we realized that the Straps that the well known brands offer are boring and only meant for working out. Today, My Pretty Strap has evolved into a globally recognized brand serving hundreds of thousands of customers worldwide. With Straps that stand for outstanding design. And not only straps but accessories for your smartwatch that we have carefully selected.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,348)

186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was given an Apple Smart Watch as a…

I was given an Apple Smart Watch as a gift. From day one I never liked the silver, it never matched my gold rings. Then I see this company on facebook and took my chance and ordered a cover that hid the silver and made it gold. The added features were the brilliant diamond type stones. I just love it. The straps are pretty cool and unique too.

November 20, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Great product, great service

I had a hard time choosing between all the gorgeous options and finally ordered 5 bands!
They are all great looking, great quality and easy to adjust.
One of them was defective and the replacement process was very easy and simple with Maddie.
I would definitely recommend!

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Received my Pretty Straps for a gift…

Received my Pretty Straps for a gift and loved them however noticed I ordered a wrong colour watch cover.
On reaching out I got a response quickly and a remedy as well as a refund offer.
Great service and great products.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great service Maddie

Great customer service. Shout out to Maddie who has been great to deal with whilst I had questions re my straps. Love the products.

November 14, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Love the gold double chain strap

Love the gold double chain strap! Just bought 2 more the same after the first strap lasted 2 years. Love that i can take multiple links off to make it fit my small wrist :) and has never fallen off despite training in it daily

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great product, great service

I had a question and Maddie responded very quickly with help. I have ordered several of these straps in the past and love them. I also gets lots of compliments on them and have sent several to the website.

November 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Love the look of this strap

Love the look of this strap. Green is my fav colour! I love that I can adjust the fit as I have tiny wrists. I love the security of the buckle in that it’s not going to pop open and my watch fall off!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Straps, Materials and Designs

Over several years I have bought 19 straps from My Pretty Straps in gold, silver, leather and rose gold, face protectors, jewelry and their fabulous strap case (bought 3 of these). Needless to say after buying this many items I don’t need to tell you how much I love this strap company. What I will tell you is how fabulous the quality is of all of their straps and other items I bought. The lustre of the metal straps are eye catching and have had many people admire them and ask where I got them. In addition their Customer Service is exceptional (thank you Julie). I had one minor problem with one of the straps and Julie replaced it right away. I think the quality speaks for itself if one buys upwards of 20 straps and only had one small issue. Their great offers of buy one get one free etc. brings the price down to the mostly inferior Apple watch straps you find from that big online store, and you won’t find such lovely designs or materials like MPSs makes. Thank you so much My Pretty Straps and keep on creating gorgeous straps and I’ll keep on buying.❤️

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Totally worth it

I bought this watch strap last year, and I’m honestly so impressed with the quality. I wear it almost every day, and it still looks brand new! I always get compliments on it, and people ask where it’s from. Definitely one of my favorite purchases — stylish, comfortable, and totally worth it.Their customer service also fantastic super friendly and quick to help with any questions ♥️♥️♥️I absolutely love this brand 🥰

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

These straps are beautiful

These straps are beautiful and give me the option to really dress up my Apple Watch when I am not exercising

I ordered 5 and they are all great and super easy to size with the handy little link remover gadget provided with my straps

November 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Customer service

Maddie was so helpful with quickly responding to emails and her assistance with replacing my watch cover!
I love my pretty strap and watch cover. It’s taken my boring watch to a beautiful accessory. Xoxox

November 8, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look