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Mystic Reviews 1,045

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent design, comfort, and durability. Many people are also impressed with the efficient and fast delivery service, often receiving their orders earlier than expected. The products are frequently described as fitting well and performing excellently, with many consumers expressing satisfaction with their purchases. However, some customers also noted issues with the return policy, specifically having to pay for return shipping even for items that didn't fit. A few other people also felt that the sizing could be inconsistent, with some items not matching the size charts or having narrow shoulders. There were also occasional mentions of products arriving with minor damage or issues with tracking numbers.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the products as... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quick delivery and easy... See more

Return policy

Users describe negative interactions with the return policy. Many reviewers express frustration over having... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The helmet and booties are fantastic!! The order went very smoothly. I did order a wetsuit of yours from MacKites. It matched my weight in height specifications, but the shoulders were way too narrow.... See more

Rated 4 out of 5 stars

The order process was easy. I like the fact that they in led a return bag in case you need to return the item. I already have a Mystic wetsuit of the same weight, so I was confident it would fit me.... See more

Company replied

Rated 4 out of 5 stars

I ordered the Mystic VANDAL PRO Helmet and overall I’m happy with the product. The helmet feels solid, fits comfortably, and the quality is generally good. However, it arrived with a noticeable scratc... See more

Rated 4 out of 5 stars

Mystic delivers high-quality products. Orders are delivered within a few days. This time I ordered the 4mm gloves for the colder days. They fit well, neatly, and securely. One thing that could be... See more


Company details

  1. Activewear Store
  2. Outdoor Clothing and Equipment Shop
  3. Surf Shop

Written by the company

The leading brand for kitesurfing waterwear and accessories. Here to break boundaries. Crafting kitesurfing gear that embraces modern technology and durability, since 2002.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Return policy is outrageous

Return policy is outrageous.
I'll never order again.

October 17, 2025
Mystic logo

Reply from Mystic

Thanks for sharing your feedback.

Returning items is at your own cost to reduce the environmental impact of shipping. We want to avoid multiple sizes of a product being ordered and shipped, only to see many of them returned. That’s why we offer extensive information on product sizing; including product specifications, features, descriptions, size charts and size guides. In addition to this, our customer support team is available to help answer any of your questions.

We are always trying to improve our customer experience and hope going forward you will see these improvements.

See you on the water,

Rated 5 out of 5 stars

Always love your products and the high…

Always love your products and the high level of service.

October 14, 2025
Mystic logo

Reply from Mystic

Thank you so much for your continued support!
We’re stoked to hear you love our products and high level of service. Great choice with the Majestic X Wing Harness — built for lightweight comfort, solid support, and direct control while riding. See you on the water 🤙

Rated 5 out of 5 stars

Perfect fit

Perfect fit, perfect product.

October 7, 2025
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Reply from Mystic

Thank you for your review!
Amazing to hear the Majestic Fullsuit 5/4mm Bzip is a perfect fit and perfect product for you. Built for premium warmth, stretch, and comfort in colder sessions — enjoy every ride 💪

Rated 3 out of 5 stars

Sizing

I love Mystic's designs and artwork! The creativity and personality in each piece are amazing. One small thing though — I wish the unisex pieces came in smaller sizes. I really like the idea of unisex clothing, but the fit definitely leans toward men’s sizing, which makes it tough for petite people to find a good fit. The cuts are great, just not always accessible to everyone. It would be amazing to see XS or even XXS added in the future so more people can enjoy those designs!

October 3, 2025
Rated 5 out of 5 stars

Great fit and excellent mobility

Great fit and excellent mobility

October 7, 2025
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Reply from Mystic

Thank you for your review!
Awesome to hear the Star Fullsuit 3/2mm Bzip gives you a great fit and excellent mobility. It’s built for comfort and flexibility, so it’s great to know it’s performing exactly as intended. Enjoy your sessions 🤙

Rated 5 out of 5 stars

Perfect schön warm

October 7, 2025
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Reply from Mystic

Vielen Dank! Freut uns sehr, dass es dich schön warm hält — genau dafür ist es gemacht, damit du auch an kälteren Tagen komfortabel auf dem Wasser bleiben kannst. ❄️

Rated 5 out of 5 stars

Topp

Top tutto super

October 6, 2025
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Reply from Mystic

Thank you! We’re happy to hear everything was perfect and that you’re enjoying the high quality and performance of your Mystic gear. 🙌

Rated 5 out of 5 stars

The Dogs Bollocks

Delivered in good time and a great product

October 6, 2025
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Reply from Mystic

Thank you for your review!
Great to hear your order was delivered in good time and that you’re happy with the product. We really appreciate your support 🙌

Rated 5 out of 5 stars

I love my new wetsuit

I love my new wetsuit! It fit perfectly and the quality is impressive.

September 29, 2025
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Reply from Mystic

Thank you for your review!
So good to hear you love your Lunar BK Longarm Shorty 2/2mm Women and that the fit is perfect. We’re really happy you’re impressed with the quality — enjoy every session in it 🏄‍♀️

Rated 5 out of 5 stars

Everything went smooth and easy

Everything went smooth and easy. The order came on time. Once again I was amazed about the quality of the product. Great job Team Mystic!

September 17, 2025
Mystic logo

Reply from Mystic

Thank you so much for your great review!
We’re stoked to hear everything went smooth and easy, your order arrived on time, and that the quality impressed you again. Your continued support means a lot to Team Mystic — thank you 🙌

Rated 5 out of 5 stars

"As my first ever wetsuit purchase

"As my first ever wetsuit purchase, I was a bit nervous about ordering online. But using Mystic's size chart and taking all my own measurements turned out to be spot on. The fit was absolutely perfect. Plus, the wetsuit arrived right on time and in perfect condition. I'm really thrilled with the quality and how comfortable it is. Overall, it's been a fantastic experience!

October 1, 2025
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Reply from Mystic

Thank you so much for your amazing review!
We’re really happy to hear your first wetsuit purchase went so smoothly and that the Marshall Fullsuit 5/3mm Fzip fit perfectly using our size chart. Great to know it arrived on time, in perfect condition, and that you’re thrilled with the comfort and quality. Wishing you many great sessions ahead 💪

Rated 5 out of 5 stars

Super good product

The Marchal wetsuit is perfect for pumping foil !

October 2, 2025
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Reply from Mystic

Stoked to hear the Marshall wetsuit feels perfect for pumping foil. It’s built to give you the warmth, stretch, and freedom of movement needed for high-output sessions — enjoy every ride 🤙

Rated 5 out of 5 stars

super fast shipping!

Blazingly fast shipping! and great product, will order again!

September 29, 2025
Mystic logo

Reply from Mystic

Awesome to hear your Surf Cap arrived blazingly fast and that you’re happy with the product. It’s built for lightweight comfort and secure coverage on the water — we really appreciate your support and can’t wait to see you back 🙌

Rated 5 out of 5 stars

Great 👍

Great , quickly

September 18, 2025
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Reply from Mystic

Great to hear everything was quick and on point — we really appreciate your support

Rated 5 out of 5 stars

I love this company, something "Mystic" about them ;)

I've been wanting some mystic gear for awhile, but do to them being overseas I wasn't sure of shipping time and how returns work. Quality was great, and time to get to my house was within 3-5 buz days

September 22, 2025
Mystic logo

Reply from Mystic

Great to hear the quality met your expectations and that your order arrived within 3–5 business days. We know international ordering can feel uncertain at first, so it’s awesome to hear your Mystic experience was smooth and reliable. We really appreciate your support 🙌

Rated 5 out of 5 stars

Great service and great product

Great service and great product, I love it!

September 22, 2025
Mystic logo

Reply from Mystic

Awesome to hear you love your Vandal Pro Helmet and had a great service experience. It’s built for high-performance protection with a light, secure fit and clean look on the water — enjoy every session 💪

Rated 5 out of 5 stars

My Mystic boardshorts are excellent

My Mystic boardshorts are excellent — exceptional quality built for tough water sports, made from special materials with great attention to detail. The fit is exactly as described, and they perform perfectly.
I also want to highlight Mystic’s customer service — they were quick, responsive, and even offered me a discount when I noticed a small discrepancy between the website description (20" outseam) and the actual shorts (19"). That kind of care shows they stand behind their products.
At the end of the day, Mystic is Mystic — reliable, high-quality, and my go-to brand.

September 16, 2025
Mystic logo

Reply from Mystic

Thank you so much for this incredible review!
We’re really happy to hear your Mystic boardshorts delivered on quality, fit, and performance, and that the craftsmanship and materials stood out. We also truly appreciate your note about the outseam detail — and we’re glad our support team could respond quickly and help with a fair solution.

Your trust means a lot to us. Reliable quality and rider-first service are exactly what we aim for every day. Thanks for making Mystic your go-to brand 🤙

Rated 5 out of 5 stars

Everything was as expected

Everything was as expected. 5 stars for sure

September 16, 2025
Mystic logo

Reply from Mystic

Thank you for your review!
Great to hear your Double Fzip was exactly as expected — and thank you for the 5 stars. We really appreciate your support 🙌

Rated 5 out of 5 stars

Loving my new Helmet!

Great Quality Helmet and unique to the average helmet finds in the USA. Definitely worth the purchase! I absolutely love the design! Makes wearing a helmet not so bad. Measurements were exacting to what I needed, although it took some searching for the size chart.

September 17, 2025
Mystic logo

Reply from Mystic

Thank you so much for your great review!
Awesome to hear you’re loving your new MK8 X Helmet — especially the quality, fit, and unique design. It’s great to know the measurements matched what you needed and that it feels good to wear on the water. We also appreciate your note on the size chart and will keep working to make that even easier to find. Thanks again for your support 💪

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