The experience to be Alhambra was amazing. One of the reasons is because of Dante. He’s well knowledgeable, he’s from Granada and he knows the history. There’s nothing more spectacular than walking at... See more
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This site is not legitimate - they charged me two times the actual ticket price. Avoid them! Under the law, they are supposed to state that they are not official providers - they do - but in the s... See more
Company replied
It’s not just visit Granada, we are hearing the story! The tour guide had introduced every part clearly, even the pick up service was quite nice and friendly. It’s a wonderful memories in Granada and... See more
Just an Amazing Tour! Arturo was an outstanding tour guide! The experience lasted a solid 3 hours and 15 minutes packed with incredible history that you just don’t get from most guides. There were... See more
Company replied
Company details
Written by the company
Somos una agencia de viajes de Granada que organiza visitas turísticas de los principales monumentos de España y el mundo. Además, ofrecemos todo tipo de actividades para que los visitantes puedan conocer las ciudades que visita de forma completa.
Contact info
Paseo de la Sabica 32, Centro., 18009, Granada, Spain
- 958535028
- soporte@mytoptour.es
- www.mytoptour.org
4.0
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from My Top Tour
Hi, thank you so much for your review.
We’re glad to know that you enjoyed such a comprehensive and informative tour. It’s a pleasure to know the experience was valuable for you.
Discover more unforgettable experiences with us 👉 https://www.mytoptour.org/en/
Best regards,
Your My Top Tour team
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SCAMMERS - Do not book with My Top Tour
I booked tickets for the Palace of Versailles and the Louvre Museum through My Top Tour, totalling £374.26. Not only did I never receive any tickets, but I was charged twice for the Louvre - duplicate orders taken from my account with nothing delivered.
No tickets. No proof of purchase. No way to access the attractions I paid for. These are scammers, plain and simple.
If you’ve been scammed too, here’s what you can do:
Under EU consumer law (Consumer Rights Directive 2011/83/EU), traders must deliver what you’ve paid for. If they don’t, you are entitled to a full refund. Their terms and conditions cannot override this - any clause claiming otherwise is unenforceable under mandatory EU law.
Your options:
• Chargeback - Contact your bank or card provider (I’m going through American Express) and raise a dispute immediately.
• European Consumer Centre (ECC) - File a complaint at ec[dot]europa[dot]eu/consumers/odr - this is a free EU-wide resolution service.
• National consumer protection authority - In your country, report them to your local trading standards or consumer protection body.
Don’t let them keep your money. Know your rights and pursue every avenue available to you.
May 28, 2026
Unprompted review
Reply from My Top Tour
Hi Aaron, we’re sorry to read your review.
We would like to clarify that the duplicate Louvre booking was not generated by My Top Tour. According to our records, two separate reservations were completed from your side, and once you contacted us, the tickets had already been managed.
Regarding the Palace of Versailles booking, the tickets were successfully issued and sent to the email address provided during the purchase process. Once tickets have been generated and sent correctly from our system, the service is considered delivered on our side.
As previously explained by our customer support team, dated cultural visits and tickets are subject to specific cancellation conditions. The right of withdrawal does not apply to leisure or cultural services provided on a specific date or period, in accordance with Article 16(l) of EU Directive 2011/83/EU and the corresponding consumer regulations.
That said, we understand that the duplicate Louvre order may have been an unintentional mistake on your part. For this reason, our team offered to review whether an exceptional goodwill solution could be considered.
We do not share the accusation that we are scammers. This is a very serious statement, and our team has already responded to your case with the information available from your bookings.
Best regards,
Your My Top Tour team
MAJOR RIPOFF
MAJOR RIPOFF , TAKE CARE!
This company creates a website that looks like the official Louvre website, then charges 3x the price for the ticket entry...inclusing pricing for under 18 who have free entry to the Museum.
The ticket are not issued until very close to the visit daya nd have been feedback of the tickets not being accepted at the Louvre uppon entry.
May 29, 2026
Unprompted review
Reply from My Top Tour
Hi Pedro, we’re sorry to read that your experience did not meet your expectations.
We would like to clarify that My Top Tour is not the official Louvre Museum website, but a tourism company offering booking services, ticket management, customer support before and during the visit and access to our own digital audioguide, developed and updated by our team.
Ticket delivery is managed according to the booking process and the visit date. Receiving tickets closer to the visit does not mean that they are not valid or that the reservation is not being processed correctly.
We understand your concern, but calling our service a ripoff is a very serious statement. If you have a specific issue with your booking or ticket delivery, please contact us with your reservation details so our team can review your case.
Best regards,
Your My Top Tour team
Just finished our 3.5 hour tour with…
Just finished our 3.5 hour tour with Dante…. His attention to details was wonderful ( & poetic) along with his knowledge of history. Highly recommended and I recommend the Palcios Nazaries is a MUST!
Many thanks Anne & Robert (Canada)
May 29, 2026
Unprompted review
Reply from My Top Tour
Hi Robert, thank you so much for your wonderful review.
We’re delighted to know that you enjoyed the Alhambra tour with Dante and that his attention to detail, knowledge and poetic way of sharing the history made the experience so special. We’ll gladly share your kind words with him.
Discover more unforgettable experiences with us 👉 https://www.mytoptour.org/en/
Best regards,
Your My Top Tour team
RIPOFF SCAM
RIPOFF SCAM! Banks won’t help despite several red flags. AVOID!
May 29, 2026
Unprompted review
Reply from My Top Tour
Hi Dario, we’re sorry to read your review.
With the information provided here, we cannot identify your booking or understand exactly what happened. If you had an issue with your reservation, payment or ticket delivery, we would need more details in order to review your case properly.
Please contact us through our form with your booking reference and the email used for the purchase so our team can check the situation: https://www.mytoptour.org/contacto/
We understand your frustration, but calling our service a scam is a very serious accusation. Our goal is to review each case with the necessary information and provide a clear response.
Best regards,
Your My Top Tour team
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Company meh, guide and experience 5/5
Firstly, I want to say missing a star has nothing to with Dante. Who was AMAZING. Great sense of humor and super knowledgable on our tour of Alhambra!!
My only complaint comes with the company in the very limited contact. It felt like we had leading up to the tour. We had a private tour, they emailed us the day of and a few days before, but you never actually have your tickets and you don’t know your guide.
My family is running a few minutes late and I called the office multiple times they never picked up, there was no way of knowing if our group was going to be left or if the tour was OK to start a little late. There was never any communication on how to reach the guide beforehand, only working through the company itself. This was stressful and they were only able to reach me by text 20+ minutes after my first call and after I literally ran to their branch location lol. Overall, Alhambra is amazing and Dante was amazing. But the company itself, I would’ve loved more help from or with.
May 28, 2026
Unprompted review
Reply from My Top Tour
Hi Mason, thank you very much for sharing your experience with us.
We are really happy to know that you enjoyed the Alhambra and that Dante made the tour so special for you and your family. We will gladly pass your kind words on to him.
We are also sorry for the stress caused before the visit. In our communications, we inform customers that the tickets will be provided by the guide at the meeting point.
Your feedback is very helpful and we will take it into account to improve our communication before the visit.
Discover more destinations with us 👉 https://www.mytoptour.org/en/
Best regards,
The My Top Tour team
I have sent numerous emails to this…
I have sent numerous emails to this company; the first one was on 10th May. I informed them that I would be unable to be in Cordoba for my tour on 30th May 2026 due to a bereavement in the family. The information I was given when booking was that a partial refund would be given if cancelling more than 48 hours before the tour. I have not had any reply since (only the standard we have received your email). I expected more from a company that has such a high review score.
May 10, 2026
Unprompted review
Reply from My Top Tour
Hello, Stephen: first of all, please accept our deepest condolences.
We sincerely apologise for any confusion this may have caused. We have reviewed your case and, as we have already replied to you by email, the cancellation process could have been processed. However, it was not completed earlier because we did not receive a response from you to proceed with the request.
We understand that this situation has been frustrating, especially given the circumstances, and we apologise for the inconvenience. Our customer service team will continue to handle your case directly through the appropriate channel.
Kind regards,
The My Top Tour team
Pay double price -No service, no reply
Very disappointing experience with My Top Tour.
I was charged €75 even though the prices displayed on the website clearly indicated that I should have paid €34 as a resident in Sweden. My 15-year-old daughter should also have benefited from a reduced or free ticket according to their pricing policy.
I contacted the company multiple times by email to request an explanation and a refund, but I never received any reply at all. Completely ignoring customers after payment is unacceptable.
I also received the tickets in Spanish instead of the English or French version requested.
Be careful and double-check the final amount before paying. Customer service appears non-existent.
May 25, 2026
Unprompted review
Our visit today to Alhambra was truly…
Our visit today to Alhambra was truly one of the highlights of our trip to Spain. The entire tour was perfectly organized from start to finish, allowing us to fully enjoy the beauty, history, and atmosphere of this incredible place without feeling rushed or overwhelmed. Every part of the experience felt smooth, professional, and thoughtfully planned.
A very special thank you goes to our tour guide, Dante, who made the experience exceptional. He was not only extremely knowledgeable and informative, but also genuinely passionate about the history and culture of the Alhambra and Granada. His explanations were clear, engaging, and full of interesting details that brought the palace, gardens, and historical stories to life in a memorable way. You could truly feel how much he loves what he does, and that passion made a huge difference throughout the tour.
Dante was also very kind, patient, and attentive to everyone in the group, creating a warm and enjoyable atmosphere from beginning to end. We left with a much deeper appreciation of Andalusian history and architecture. Highly recommended experience for anyone visiting Granada.
May 26, 2026
Unprompted review
Reply from My Top Tour
Hi Hatem, thank you so much for your wonderful review.
We’re delighted to know that your visit to the Alhambra was one of the highlights of your trip to Spain and that everything felt smooth, professional and well organized.
A special thank you for your kind words about Dante. We’re very happy to know that his knowledge, passion, kindness and storytelling made the experience so memorable.
Discover more unforgettable experiences with us 👉 https://www.mytoptour.org/en/
Best regards,
Your My Top Tour team
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Over charged and didn't provide tour as…
Over charged and didn't provide tour as purchased.
Guide was late and not very informative
Don't use this site
May 20, 2026
Unprompted review
Reply from My Top Tour
Hi David, we’re sorry to read that your experience did not meet your expectations.
We would like to review what happened with the tour you booked, as well as the issues you mention regarding the guide’s punctuality and the information provided during the visit.
Regarding the price, the final amount does not only include the entrance ticket itself, but also the management of the reservation and the services associated with the selected product.
To study your case properly, please contact us through this form with your booking reference and the email used for the purchase: https://www.mytoptour.org/contacto/
Best regards,
Your My Top Tour team
AWFUL DO NOT USE
AWFUL DO NOT USE - we thought we were buying official Alhambra tickets only to find we'd bought them through this third party. Charged us 49 euros per ticket for a guided tour booking. Then cancelled the guided tour less than 24 hours before tour. The basic ticket was only 12 euros - so due a refund of 37 euros per ticket (we had two). The refund given is 12 euros in total. JUST A RIP OFF. And they do not reply to texts or emails. AVOID AVOID AVOID
May 21, 2026
Unprompted review
Reply from My Top Tour
Hi Howard, we’re sorry to read that your experience did not meet your expectations.
We would like to clarify that the final price of a guided tour does not only include the entrance ticket itself, but also the management of the reservation, the organization of the guided visit, customer support and the services associated with the selected product.
Regarding the cancellation of the guided tour and the refund amount, we would need to review your specific booking to verify exactly what happened and how the refund was calculated according to the services finally provided and the booking conditions.
We’re also sorry if you did not receive a response as quickly as expected. During periods of high demand, response times may be longer, but each request is reviewed progressively.
Please contact us through our form with your booking reference and the email used for the purchase so our team can study your case properly: https://www.mytoptour.org/en/contact/
Best regards,
Your My Top Tour team
Dante was a great guide with a lot of…
Dante was a great guide with a lot of great history and great jokes
May 26, 2026
Unprompted review
Reply from My Top Tour
Hi Taylor, thank you so much for your review.
We’re very happy to know that Dante made the Alhambra visit so enjoyable with his knowledge, stories and sense of humour. We’ll gladly share your kind words with him.
Discover more unforgettable experiences with us 👉 https://www.mytoptour.org/en/
Best regards,
Your My Top Tour team
Dante was a great guide in Alhambra!!
May 26, 2026
Unprompted review
Reply from My Top Tour
Hi Magaly, thank you very much for your review.
We’re delighted to know that you enjoyed your Alhambra tour with Dante. We’ll be happy to pass your message on to him.
Keep discovering unique places with us 👉 https://www.mytoptour.org/en/
Best regards,
Your My Top Tour team
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tickets to the Louvre
I bought tickets to the Louvre, but they were declined by the staff and their ticket scanning machines. Because of this I had to buy new ones. I have contacted customer service, but to no avail yet...
May 13, 2026
Unprompted review
Reply from My Top Tour
Hi Ida, we’re sorry to read about your experience.
We would like to clarify that My Top Tour always manages official tickets for the monument. After checking our system, we can confirm that your tickets were correctly managed and sent by email with the subject “Tickets and Audioguide information for "Entrada con Audioguía al Museo del Louvre" here”.
We have also verified that this email was not opened on your side. Therefore, from our side, the tickets were managed and sent correctly.
We regret the confusion caused and recommend checking your inbox, spam and promotions folders, as the tickets and access information are sent by email.
Best regards,
Your My Top Tour team
This company is NOT to be trusted.
This company are not to be trusted. AVOID AVOID AVOID! Their website looks official, but they sell you tickets that are invalid/incorrect. We turned up at the venue and couldn't use the tickets that this company had sold us.
Tried to ring them, their phones are not working. And then they do not respond to emails or WhatsApp messages so the problem is never sorted. I lost money with this company as I had to rebuy tickets elsewhere. DO NOT USE OR TRUST THEM. Scam artists. We were trying to visit the Cordoba cathedral. €60 completely wasted. And to make it worse the actual tickets when we had to rebuy them were HALF the price of the useless (invalid) Top Tour tickets??
For anyone reading this who was also cheated out of their money by this company. Be aware you can under Spanish Tourism law ask for a complaint form. It is mandatory for the company to give you a complaint form. There will be 3 copies, one for the company, one for you and one for the local Consumer Council. I am going to make sure the local Tourism Board are aware of the poor practices of this company as they are giving a bad image to Spanish Tourism.
May 25, 2026
Unprompted review
I got f..k up.
I got f..k up.. IMPORTANT INFO
THE COMPANY IF """MY TOP TOUR"""
LOOK: GOOGLE TRANSPARENCY CENTER, THIS COMPANY SHOW VERY TRUSTY BY GOOGLE EVY BUT THE HAVE MORE THAN 100 WEBSITES WHAT SELL TICKETS 6X PRICE LIKE THE NORMAL, TRY TO LOOK FOR THE OFFICIAL SITE, THAY HAVE GOOD REVIEWS ON MY TOP TOUR... TRY TO REVIEW THERE
May 24, 2026
Unprompted review
Reply from My Top Tour
Hi Dániel, we’re sorry to read your review.
We understand your concern, but we would like to clarify that My Top Tour is a tourism company offering booking services, ticket management, customer support before and during the visit and, when included in the selected product, access to a guided tour or to our own audioguide, developed and updated by our team.
The final price does not only include the entrance ticket itself, but also the services associated with the reservation. All prices, conditions and included services are shown before completing the purchase.
Regarding your comments about our websites and Google visibility, we take feedback about clarity very seriously and continue working to improve how our services are presented to customers.
We understand your frustration, but calling the company a scam is a very serious accusation. If you would like us to review your specific booking, please contact us with your booking reference so our team can study your case properly.
Best regards,
Your My Top Tour team
We have a great time with Dante
We have a great time with Dante. Very interesting tour and he is great guide.A lot of interesting storys and funny tells. Warm recommedation.
May 23, 2026
Unprompted review
Reply from My Top Tour
Hi Darija, thank you so much for your review.
We’re very happy to know that you had such a great time with Dante and enjoyed his stories, humour and explanations during the tour.
Discover more unforgettable experiences with us 👉 https://www.mytoptour.org/en/
Best regards,
Your My Top Tour team
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Juan was an amazing guide who brought a…
Juan was an amazing guide who brought a unique a passionate perspective.
May 23, 2026
Unprompted review
Reply from My Top Tour
Hi Mr Normand, thank you so much for your review.
We’re very happy to know that Juan made the visit so special with his passion and unique perspective. We’ll gladly share your kind words with him.
Discover more unforgettable experiences with us 👉 https://www.mytoptour.org/en/
Best regards,
Your My Top Tour team
Fake and criminal
Title: Misleading website mimicking official Alhambra ticket site – Refund refused within legal cooling-off period
I purchased Alhambra tickets for €79.98 on ticket.mytoptour.es (operated by MNPQ Gestores Turísticos, S.L.), believing I was on the official Patronato de la Alhambra website due to the site’s presentation and the ads through which I arrived. Within 10 minutes of payment I discovered this was a private reseller and that the official ticket price is a small fraction of what I paid — the rest being undisclosed fees.
I exercised my legal right of withdrawal within the 14-day cooling-off period mandated by Spanish consumer law (Articles 102–108 of Royal Legislative Decree 1/2007), in writing, also citing vitiated consent (Articles 1265–1269 Civil Code) and breach of the Unfair Competition Act (Articles 5, 7 and 20 of Law 3/1991). The visit date was 06/06/2026 — no service had been rendered.
Company response: refund refused.
This is not isolated. Spain’s main consumer organisation (OCU) maintains a public complaints registry against this same company for identical conduct — mimicking the official Alhambra website, undisclosed surcharges, refund refusals within the legal withdrawal period — with cases going back to 2022. On Trustpilot, 92% of reviews of their sister site are 1-star.
initiated: (1) credit card chargeback, (2) official consumer complaint with the Andalusian Consumer Arbitration Board, (3) complaint to AESAN and CNMC (Spanish consumer and competition authorities), (4) public complaint via OCU.
Advice to Alhambra visitors: buy ONLY from tickets.alhambra-patronato.es, the official Patronato website. Everything else is a reseller with markup.
May 22, 2026
Unprompted review
Reply from My Top Tour
Hi Marco, we’re sorry to read that your experience did not meet your expectations.
We would like to clarify that My Top Tour is not the official Alhambra website, but a tourism company offering booking services, ticket management, customer support before and during the visit and, when included in the selected product, access to a guided tour or to our own audioguide, developed and updated by our team.
The final price does not only include the entrance ticket itself, but also the services associated with the reservation. All prices, included services and booking conditions are shown before completing the purchase.
Regarding your request for withdrawal, we inform you that the right of withdrawal does not apply in this case. Consumer regulations, specifically Article 103.l of Royal Legislative Decree 1/2007, which transposes European Directive 2011/83/EU, expressly exclude the right of withdrawal for services related to leisure activities that provide for a specific date or period of execution, such as nominative tickets or reservations with a specific day and time.
For this reason, this type of purchase cannot be cancelled under the right of withdrawal, regardless of the individual acceptance of a specific policy, as it is an exclusion established directly by law.
We respect your right to take the actions you consider appropriate, but we do not share the accusations made against our company. Calling us fake or criminal is a very serious statement.
Best regards,
Your My Top Tour team
Great day with Dante today at…
Great day with Dante today at Albahambre Palacs, fascinating stories, great timing of little needed breaks, great sense of humour. Timing from the start to the end 10 out of 10.
I would recommend him for any tour..thank you Dante !
May 22, 2026
Unprompted review
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