I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more
Company replied
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I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more
Company replied
I have ordered the shoes which did not fit. I have sent them back to the same address they were shipped from. I have sent them with tracking number and they arrived at the NAE warehouse in Shiedam on... See more
Got a pair of Lou botte marron tige haute niveau genou and absolutely loving them. They look amazing and feel warm and comfortable - the latter is very rare for my tricky feet that get hurt by every n... See more
Company replied
I thought the products were reasonably priced, shipping was quick, and the shoes and belt I got were impressive in material quality. One note is that the threads holding the side seams of the tongue o... See more
Company replied
We are a Portuguese vegan footwear brand NAE stands for No Animal Exploitation. The name carries our mission: to propose an animal-friendly and ecological alternative against human exploitation. Our shoes and accessories are manufactured in certified and ethical factories in Portugal. Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm. Or feel free to contact us at any time via e-mail
Largo Trindade Coelho nº 17, 1200-339 , Lisboa, Portugal
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Replied to 90% of negative reviews
Typically replies within 2 weeks
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Nae are just the loveliest company to deal with. Of my recent orders, a pair of sandales (so comfortable) and a couple of sneakers. One of the sneakers was not a good fit for me, organising a return is so easy. Highly recommend this company and their shoes/boots which are beautifully made and so comfortable.

Reply from NAE Vegan Shoes
Trainers were too large even though I took my regular size.
Flats were not comfortable and gave me blisters so I stopped wearing them. Overall very disappointed

Reply from NAE Vegan Shoes
Excellent service, the shoes where exactly as described.
Look forward to wearing them in Cordoba, Cadiz y Malaga.
Thankyou NAE xx

Reply from NAE Vegan Shoes
I love this company and everything they stand for. However, their shoes run large and it costs alot to return/exchange because Nae is in Portugal.

Reply from NAE Vegan Shoes
Great quality shoe made from ethical products. Comfortable, breathable and reliable. Highly recommend.

Reply from NAE Vegan Shoes
I was super excited to receive my NAE vegan shoes. I feel great that my purchase has a much smaller carbon footprint and it goes with my philosophy of non-violence. The shoes are really good quality. Loving it!

Reply from NAE Vegan Shoes
Comfy shoes, elegant and vegan.
Helpful and very kind customer service.
<3

Reply from NAE Vegan Shoes
Received stained shoes. I asked for a reimbursment and attached pictures in an email. They claim in bad faith it is natural and not a damaged product while the shoes are not wearable. They accepted to reimburse but not the shipping fees because it is a "service" so the buyer has to pay for it, despite them sending a faulty product. Waste of time and money.
Edit : I got reimbursed and ordered a different pair of shoes. Thank you.
Edit2 : The stain was clearly visible in the pictures but Nae keeps pretending it is natural. I have ordered a second pair of shoes and the sizing is off. Asked for an exchange and one month later I still haven't received my shoes. Very bad service again. Was clearly a mistake to give Nae a second chance.

Reply from NAE Vegan Shoes
I live in the UK. When buying shoes from this website for customers outside of the EU it should be made clear upfront the high cost of returns. For the UK this is £17 and my experience was that it took 3 weeks for a return and new size to be sent out too.

Reply from NAE Vegan Shoes
Products are as perfect as on pictures. Support service is quick, kind and efficient. I also appreciate often discounts so I could afford more of NAE shoes. And the most important thing - I completely live the same mission of theirs - to be cruelty free and kind to environment. I would recommend NAE to all.

Reply from NAE Vegan Shoes
I couldn't recommend Nae highly enough! I have purchased multiple shoes from this brand over the last 5 years including sandals, work shoes, heels and boots.
The quality is excellent and is still in great condition after all these years. The materials used to make the shoes are comfortable and durable.
The customer service is also great and I appreciate that their products are all vegan, made in Europe and have a 'good' rating on Good On You.

Reply from NAE Vegan Shoes
The information about the materials and sizes it'a super clear and the delivery extremely fast. I live in NZ and my shoes were in my door just a few days after I bought them, less then a week! The shoes are exactly how they look in the pics and super comfy!
Thank you guys!

Reply from NAE Vegan Shoes
NAE has fantastic customer service. I ordered from the U.S. and emailed them after not receiving my order for several weeks and noticing that the tracking status was not changing. It turned out that the shipping company had somehow lost my order. NAE worked out a claim with the shipping company and sent me a replacement pair. They even contacted me to verify my sized measurements and recommended a larger size than I had originally ordered. I am very glad a 38 was recommended based on my measurements. My original order of 37 would have been way to small. Shoes appear to be high quality. Would order again.

Reply from NAE Vegan Shoes
My first pair of sandals,which were beautiful, began to fall apart after 6 months. Probably a natural fault in the cork. Nae replaced them with a brand new pair. Great service. Great product.

Reply from NAE Vegan Shoes
I love the shoes, that they are vegan, the quick delivery

Reply from NAE Vegan Shoes
Very comfortable shoes, lovely look too! The only thing is that I find them to be a bit big (I ordered my usual size, 38, I am not in-between two sizes) - I guess I'll add insoles for extra comfort.

Reply from NAE Vegan Shoes
Always a bit of a gamble to order from a new and (to me) unknown webshop. But in a couple of days my order was delivered. Everything nice and neat. The Ange cork sandals i ordered are great: stable but soft. So i'm keeping them! I also ordered the NOAH piñatex boots. From the picture they looks really nice and souple, like soft leather, but to my disappointment they turned out to actually be really stiff. I was planning on using them for hikes but i'm afraid and convinced they will hurt my feet. So although i'm not a fan of returning items, i unfortunately will.

Reply from NAE Vegan Shoes
I purchased Nae slip-ons online as sub for usual Birkenstocks - was interested in cork uppers. I love the look of the cork, it's taking a little more breaking in than Birkis but they are starting to soften after a couple of weeks. There's just a bit more foot coverage in the two strap version than I had imagined, but no big deal. Love that they use recycled tires on bottoms. Purchase process easy, lots updates on package arrival and it came when they said they would.

Reply from NAE Vegan Shoes
Honestly the best customer service experience I ever had ! So nice and reliable !
And the shoes are gorgeous :)

Reply from NAE Vegan Shoes
Very happy with the quality of the shoes and the service !

Reply from NAE Vegan Shoes
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