Naim Audio Reviews 

MuSo 100% volume issue
Like other reviewers here, I am also affected by the 100% volume issue with the Mk1 MuSo. I first reported it to Naim well over a year ago and they finally admitted to me that it was a known problem about 9 months ago.
Since then the problem has got worse and there has been no fix from Naim.
I should say that I do not use Roon - I play music from my PC using Airplay only. I have other wireless devices (Bose and Yamaha) that have never suffered from this problem.
Very sad to see a once great company treating their customers so poorly.

SHOCKING!

Bought three Mu-So units, £1000, £650 and £650 respectively last year. Quite an investment in the brand, and a lot of money for me.

At the time the Hifi Dealer I bought them from told me they arent Roon Ready (as I wished to use Roon software), but i can use Airplay rather than the Roon RAAT system, it was all tested in store and worked great.

It continued to work great, then NAIM issued a firmware update. From this time on all the Musos come on a FULL volume when activated through AIRPLAY, literally shattering the speaker cones to pieces.

NAIM said they where on trying to fix it earlier this year, but nothing ever happened.

I searched around the web and have found that ROON are saying itis 100% a NAIM issue, but NAIM are saying its 100% a ROON issue. Both companies have said for customers to tell either company to get in touch to find a solution, but they won't talk directly to each other about it! BIZZARRE. NAIM also have an accredited 'ROON CERTIFIED' status - so how this happened when they wont talk to each other is beyond me.

So many many customers who have invested in these real expensive products and software (Roon is £400) are left with no answers, and misfunctioning expensive premium kit, and being ignored by both companies.

NAIM are using a very poor PR line that the Gen 1 Musos are not 'Roon Ready' which has actually nothing to do with these problems as we are not using the Roon coding system. This is merely Airplay, and Roon as the playback source. NOTHING TO DO WITH BEING ROON READY.

Come on NAIM, you used to be the pride of British Hifi, is this what has happened now you've been bought by the French?

18/12/2020 - Update:
Naim has now managed to fix the problems with the software and everything is working fine. I would like the system to be faster when using the app but that is just a smaller thing. The sound is really really good.

Keep on the good work :)

Bought a Unity Atom and was was very happy for a short time...
The sound i really good but the system had serious problems with screen freezing, very slow remote control that would eventually halt completely, the app was more or less dysfunctional.
Had it send for repair, and after a month I got it back - it failed the second day.
I got new one that failed also within a couple of days.
I have now upgraded it with the newest firmware and it has been working for several day's so I hope it's ok now.
If I had known all this before - I would never have bought this system.
It sounds really good but all the problems have killed the joy.

Response to Naim
I actually have written to Naim support about these problems everytime there was a problem - the last time now I haven't got a response yet, I guess they think that the I could just update the firmware, but I would have appreciated some sort of response from support about it.
The problems would have been easier to live with if there was more information from Naim about this issue -which I learned from your forum that I'm not alone in.