The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... See more
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See what reviewers are saying
Samsung sent this company out to repair my refrigerator and they were great! The service tech sent a text just prior to his arrival, he arrived on time, was courteous, professional, and knowledgeable.... See more
We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... See more
Although I wasn't thrilled about having to do a repair on a fridge that is less than a year old, my technician was fantastic. He was punctual and explained everything that needed to be done. He went a... See more
Company details
Written by the company
Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.
Contact info
United States
- (888) 818-0626
- support@nana.io
- www.nana.io
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
The process was very well-planned and…
The process was very well-planned and efficient. Sandro was excellent! Delighted with the repair service. Highly recommend Nana.
June 13, 2023
Unprompted review
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The service technician Hector
The service technician Hector, was very professional and knowledgeable about all home appliances, and made the requested repairs in a timely manner. My only concern was the high cost of the minor repairs done. Thanks!
June 12, 2023
Unprompted review
BEWARE!!!
BEWARE!!!! This company is AWFUL!!! There is no phone number to call that you can actually reach and speak to a live person. The ONLY phone number listed forces you to submit a message and/or phone call request online. I have done BOTH several times now with absolutely ZERO response! My service was through an extended warranty program, yet Nana incorrectly charged ME $200 to which, again, I have not been able to get a remedy for because I have been COMPLETELY IGNORED!!! The only reason I even gave ONE star is because you have to leave a rating in order to post your review. I have never, in my life, had such an issue with a company. Clearly, they could care less about customer service and will take your money and run. I'm currently seeking other avenues of recourse and am hoping I don't have to take drastic measures in order to get my money back.
June 2, 2023
Unprompted review
Reply from Nana
Thank you for your review, and thank you for speaking with me.
Horrible attitude
Horrible attitude, didn't know about my machine, couldn't use his own phone let alone fix something. Rescheduled 3 times. Can't get the company on the phone, have to send an email and wait for someone to call back.
June 7, 2023
Unprompted review
Reply from Nana
Thank you for your review. We apologize about your experience. We would like to collect more information so we can help you. I understand not having phone support is challenging. We re geared towards a self service system. However if you email me, I will respond as quickly as possible. Please reach out to Support@Nana.io Attention: Escalations Manager.
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Brian was awesome
June 7, 2023
Unprompted review
Cedric was amazing
Cedric was amazing. Very friendly and professional! Worked fast and made sure everything was perfect before he left
May 31, 2023
Unprompted review
Excellent customer service
Excellent customer service! The technician was above professional, diagnosed the problem and when the parts arrived, he solved the problem efficiently.
May 30, 2023
Unprompted review
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Dryer repair
Preston was here in the time frame that was set and took care of the problem. He's thoughtful and professional.
May 27, 2023
Unprompted review
My technician was friendly and…
My technician was friendly and experienced. He fixed several issues in a timely manner. I would use Nana again for any other repairs. Great job by Richard. Thanks. Nils
May 25, 2023
Unprompted review
What a great experience!
The whole scheduling process was very easy. Even though my appointment was scheduled for May 23rd, the tech message me and said they were close by and could make it today! How cool is that! Plus the technician was very knowledgeable and friendly.
Update: well it was great they came a day early, but this she wasn't resolved and they wouldn't let me reopen the case and have a technician back. I just happened to go through another provider.
May 20, 2023
Unprompted review
Reply from Nana
Hi Chris, Thank you for your review. We do apologize, once work orders are closed the warranty company doesn't allow them to be reopened as claims have been submitted at that point. The requirement is that the customer has to contact the warranty company and request a new work order. I do apologize for this misstep on our part. However I am very pleased to hear that your appliance issue was resolved. In the future we would be more then happy to make this right for you if the opportunity presents itself.
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Technician was pleasant and helpful
May 20, 2023
Unprompted review
Professional and patient
Jorlanis was very professional and patient, He explained what was damaged and needed repair. He repaired the ice maker and told me what I had to do. Showed me what he did to keep the heat from the refrigerator out of the ice maker. he was clean and removed everything.
May 18, 2023
Unprompted review
Scott’s service
Scott was on time, fast and very nice. He’s knowledgeable and I really liked the service. I’ll definitely go with them again.
May 10, 2023
Unprompted review
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FEELING HELPLESS
MY REFRIG. HAS BEEN DOWN FOR 3 WKS NOW AND IT NEEDS A CONVERTOR. NO COMPASSION FOR THE FOOD I LOST AND THE FACT THAT WE HAVE TODDLER IN THE HOUSE. CALLED AND TRIED TO EXPLAIN TO SOMEONE ABOUT THE URGENCY OF ALL THIS AND NO ONE IS MOVING FAST ENOUGH TO RESOLVE THE PROBLEM. SLOW MOTION AND FAR TO MUCH MONEY SENT ON EATING OUT AND USING NEIGHBORS REFRIGATOR FOR BABY FOOD WHICH IS INCONVENIENT TO EVERYONE. THE SITE DOES ALLOW YOU TO SPEAK TO ANYONE TO HELP. 904-535-3005
May 1, 2023
Unprompted review
Reply from Nana
Hi Mr. Thompson, Thank you for your review. We do apologize for your appliance issue. It appears you have emailed in and we have attempted to make contact. After researching I recommend you contact your warranty company as we do not have your warranty work order. We received notification on 4/18 from your home warranty that the work order was no longer needed. Which is the primary reason we were unable to locate the work order in our system. I apologize for the communication issues and we are more then happy to help you. In order for us to do so we will need your warranty company to reach out. Thank you in advance for your understanding.
The technician knew exactly what needed…
The technician knew exactly what needed to be repaired! Was courteous and provided advised about the maintenence of the washer.
April 28, 2023
Unprompted review
Good Technician Samsung Dryer
The technician I had was very pleasant, kind and knowledgeable to tell me how to maintain and keep my dryer from breaking down every 6 months.
April 22, 2023
Unprompted review
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