Napapijri Reviews 

My original review was a bit scathing as I couldn't get an answer from the company and no indication of the delivery times but the package suddenly turned up even though the courier didn't seem to have it. One day nothing, the next day delivered.
Product is fine. It looks well made and I feel it's good value for the money. arms a little long but my son doesn't seem to worry about that and seems happy with the purchase.
The item was purchased on the 21st December and delivered on the 6th January. That's about 12 working days depending on what you call working days over the Xmas period, so a lot longer than I was told but now that I have it, not too bad considering Xmas period. I would have preferred better communication and better updates about where the package was. I didn't like not knowing as that made me feel as if the package hadn't even left the supplier.
So, a better experience than originally indicated but there are still far too many unhappy customers out there and the company needs to do something about it.
3 Stars is a little low but I can't bring myself to give 4

Sent a coat back on 16/12. Heard nothing, contacted customer service that stated it’s on its way to Prague before they can issue a refund? Been waiting over 3 weeks. Not sure why they can’t have a returns hub in the UK. Avoid or purchase through another company.

Awful company! They’ve had my return 3 weeks and still not refunded.

Don’t order anything from their website. Jumper ordered over 2 weeks ago and still no sign. Rang to tell them and they say they’ll have to contact the courier company and could take another 2 working days. Also told me to contact the courier but my order was with them not the courier company. They even know as it’s not been signed for. Be warned.

I ordered a THUR jacket from their website, and it arrived on the seventh working day as promised! Even better I placed my order on Black Friday Weekend and got it for £69.00 inc P&P, instead of the full price of £160.00.
I was worried after reading the reviews, but Napapijri and UPS kept me constantly updated whilst it was out for delivery- no issues whatsoever. I'll definitely be ordering from Napapijri again.

I really thing they are scammers. My order can't be delivered to the yodel store because of it's size. So basically, the owner of the shop, which is the pickup point that I choose doesn't want to accept the order. Now I emailed their customer and it's been more than 48 hours with no response. I don't know what to do anymore. DON'T BUY ONLINE FROM THEM or you gonna regret it.

Placed an order through the website on the 14th of November and was told the delivery window would be Friday the 22nd - Saturday the 23rd as there were no options other than standard delivery available. I’ve had no updates with tracking and the courier service have stated they haven’t yet received the package. After getting no response through email, I called the “help line” on 0800 783 1942 in hopes of getting a reasonable update - only to be told that the item could “potentially” be delivered by Tuesday the 26th at the earliest (person on the phone didn’t seem to be sure herself) - after which the line was immediately disconnected with me still waiting for details. The item ordered was a gift which I was assured would be delivered within the 5-7 day window, not 12 days in the best case scenario. The lack of communication is awful, no updates have been provided AT ALL and the customer service sucks. Don’t waste your time or money.

Returns experience is a nightmare. Impossible to arrange a collection and the drop off point refused to accept the parcel as it was too large. They also refuse to escalate complaints. Special shout out to Jose and Gemma, who were particularly unhelpful. Still haven't been able to arrange the return....

Awful experience. Ive bought from the website before, attracted by free delivery and free returns and Ive been happy with goods generally. Had to return an item as it was too small (despite buying same size as all previous orders). Still waiting for acknowledgement they have recieved it 4 weeks on. I have Yodel tracking number so know it arrived. No email contact address available, nobody answers the phone. You have to submit a website enquiry that always provides an automated response and you cant get any further. Wouldnt buy from them again if you paid me

Missing package unable to process order 4 weeks ago told i would get a refund, called again today chasing and been told have system issues and unable to process refund its giving stealing your money!!!!!
Surely this needs reporting now. wish i never ordered from them

I echo the reviews of others. Returned footwear 3 weeks ago and no acknowledgement of receipt despite repeated emails. This is a joke of company. As others have suggested I will be progressing via raising as fraudulent action. Do not order anything from them. The worst customer service I have ever experienced

Customer Service is a disgrace.i have attempted to contact them by phone several times,but I just get left on hold for more than 5 minutes each time.i have also tried to contact them by email but all as I get is an automated reply saying someone will be in touch.this never happens.what do I have to do to get through to them.

Returns system is shocking
Wish I'd read all the reviews before ordering, no indication of returns and no response or number to call. Clothes were low quality too tbf.

After taking 31 days to refund the first item I returned, they offered to 'compensate' me by selling a Bering Duffle bag at discount - for a specific holiday trip. The bag is nowhere to be seen after 8 days again, not even in the UK yet - they 'promise' 5-7 day delivery remember. In short it will not now arrive on time, so is useless. Yodel have no idea where it is, Napapijri Customer Services ignorantly no longer answer their emails, so I'm out of pocket even more money, by way of 'compensation', for absolutely no goods this time! WHY did i trust them again??? AVOID THESE GUYS LIKE THE MPOX!

Refund process is a complete joke! Now beyond 30 days since they took money for goods that were promptly returned and no sight of a refund! Customer Services are a complete farce. You will never be given details of how to have dialogue with Customer Complaints - I suspect they don't exist! Flippant arrogant, ignorant staff attitudes! Avoid this firm at all costs!

Very bad customer service. They don’t reply to their contact form!

Haven’t even received a coat I bought yet been a week and 2 days doubt it’s turning up don’t even bother I’ll try customer service but yodel say it hasn’t even been received for delivered

Edit:it came after 1 and a half weeks

Don’t understand all these negative reviews ?!
I ordered on sale for the whole family - as we had a trip to Iceland and all products were fab from shoes to coats … placed an another order already - delivery took 1 week as came from Europe - not bad at all !

Trainers hardly worn as suede and did not wear in winter then noticed the sole on one has split twice. I really like the look of the trainers and comfort but have hardly worn them and sole is no good now with no real wear on it just splits. Has put me off further purchases.

Orderd a hat from them, it never arrived, apparently ’yodel’ Delivered it to the wrong address, when I complained to napapajiri they said they might consider a refund, but it will take some time to make a Decision, so I told them to stick it up there ass, and forget it!!!!…
Absolutely shocking customer care from them!… AVOID THIS COMPANY AT ALL COSTS!!!!