Napturalbrand Reviews 

87
TrustScore 3.5 out of 5

3.7

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Rated 3 out of 5 stars

I ordered early for mother's day to allow for possible shipping delays but still didn't receive until June. I understand Covid-19 causing some delays but this was outrageous. However, my mom did love... See more

Rated 5 out of 5 stars

My daughter loved the poster she can't wait until she gets the matching blanket and pillow cases. My daughter is decorating her dorm room in positivity in her journey in becoming a doctor. Every littl... See more

Rated 5 out of 5 stars

I ordered my son an encouraging poster for his graduation gift to place on his wall in his dorm. He loved it!!! I loved it!!! I would highly recommend ordering special gifts from Napturalbrand. The qu... See more

Rated 4 out of 5 stars

So far I have ordered three t-shirts and I am fairly pleased. The durability of the material and the designs are absolutely beautiful however I was very frustrated with the length of time it took to... See more

3.7

Average

TrustScore 3.5 out of 5

87 reviews

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3.7

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(87)

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Rated 1 out of 5 stars

I ordered a Bomber Jacket for my son…

I ordered a Bomber Jacket for my son 01/23/2021 No tracking number I reached out to them numerous times via email and left voicemails. Oh so apologies but no tracking or status on my order. I'm so angry I got this for my son he's going through alot right now. To build up his spirit. I understand Covid-19 has effected business people etc. But you have to keep your Integrity and treat people with the same respect honest as you would want and expect. Not handle people there money with disregard its stealing. All I want is what I ordered and I'll NEVER buy a toothpick from there company I report them to BBB.

February 5, 2021
Unprompted review
Rated 1 out of 5 stars

Don't Waste Your Time

In July of 2020 I ordered 2 T Shirts. after 2-3 MONTHS of not hearing anything, I emailed and was given a 50% refund. Okay fantastic, that's awesome. However, I was still expecting the product. Still not given any tracking info. So then 2-3 months after that.. I ordered in July, it was now december. I emailed again in December asking about my purchase and was given the other half of my payment as a refund. I was never offered my items. I think it would be great to actually get what I paid for, but hey. who am I.

January 11, 2021
Unprompted review
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Rated 1 out of 5 stars

Incorrect Product Representation on the Website

I ordered a blanket from the website for my daughter that cost me close to $100.
Unfortunately, there was a blanket uploaded on the site with a random name on it (I didn’t check this close enough—that part was my fault). The blanket with the random name was sent out to me.

I simply wanted to EXCHANGE it for the correct blanket (same price). My claim was denied. Now I’m stuck with a blanket with a random person’s name on it.

I would not recommend using this company, as their site has flaws that can cause the customer order the wrong products, no way to physically contact them, other than filing an online claim.

I hate this, as I specifically wanted to order to support black businesses. Unfortunately, yet again, the “business” aspect is extremely subpar.

December 30, 2020
Unprompted review
Rated 1 out of 5 stars

Experience was horrible

Experience was horrible. Ordered wrong size blanket. Kept getting a response to file a claim. All I wanted to do was PAY to return and PAY to order correct size. Claim was denied and no way to contact anyone!

December 8, 2020
Unprompted review
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Rated 1 out of 5 stars

I place a order for a blanket for my…

I place a order for a blanket for my daughter I put all my information in and it was sent button I did not receive a confirmation number number or an email I have proof that it went through because the money came out of my credit card 💳 I bought on the 11/27/2020. This item was for my daughter Christmas present 🎁 can some one please get in touch with me please.
The name on the order is
Barbara Dawkins

December 2, 2020
Unprompted review
Rated 1 out of 5 stars

I'm still waiting on my order it's…

I'm still waiting on my order it's been almost 2months. Cant get in touch with no one to just refund me. Now I don't even want the order. Try supporting what I think/hope is black owned. Smmfh. I had to click a star in order to write this. But no stars for order not vfc recieved

November 29, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a phone case and the wrong…

I ordered a phone case and the wrong size was shipped to me I contacted customer service and they sent a replacement phone case the right size with no problem I will definitely be ordering again everything came in so quick no delay

November 18, 2020
Unprompted review
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Rated 1 out of 5 stars

Really disappointed with the service

Currently in talks with customer service to see if I can get a refund for items never received. Shipping went out 8/24 but as of 9/28 I have nothing. Called and emailed but no response. Finally reached someone on IG who said I could get a refund only to later be told I cannot because its policy. They are going to reprint instead but at this point and after all this trouble, I wish I had not given my support to this business. There are equal quality and better customer service black owned businesses. Be advised.

September 28, 2020
Unprompted review
Rated 5 out of 5 stars

October is for Breast Cancer

I ordered 2 sets of shirts 👚 plus the bonus shirt and 1 order and bonus shirt has arrived and I’m so satisfied with my merchandise. Everything happened exactly as I was told, I couldn’t be happier. Can’t wait to receive the second order 😊

September 27, 2020
Unprompted review
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Rated 5 out of 5 stars

BML shirt

I recently bought a BML shirt, and it was everything I expected. Great quality, fits perfect. With all their different and unique style in shirts, I will definitely be purchasing from them again

September 5, 2020
Unprompted review

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