National Tyres and Autocare Reviews 

85,055
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 553 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the team for being exceptionally friendly, professional, and very efficient when handling urgent vehicle repairs or quick tyre changes. Many consumers find the online booking process straightforward and appreciate the swift service received at the local branches. Some reviewers were not happy with communication issues and suddenly cancelled appointments. People also mentioned facing long waiting times, a lack of regular updates, and poor support when trying to reach customer service by phone. A few consumers experienced recurring problems with uncommunicated appointment cancellations and frustrating delays at the service centres.

What people talk about most

Service

Customers had ambiguous experiences with service, as people reported both very helpful, efficient assistance... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many praising the friendly, prompt, and knowledgeable... See more

Product

Reviewers mention ambiguous feedback about product quality, noting instances where tyres and components were... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary widely across different... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, as opinions remain divided. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff were great, very customer requirement focused, not just to myself but could be witnessed with interactions with every other customer that came through whilst I was there and heard over the phone... See more

Rated 5 out of 5 stars

First class experience. Problem swiftly identified and rectified while I had coffee. Faultless service from counter staff n guy who diagnosed problem. Did not meet staff who fitted new battery but... See more

Rated 5 out of 5 stars

I never usually do a review but felt like had to because of the customer service I received. I went into Gloucester Road, one of my tyres would not fill up with air, just kept losing tyre pressure.... See more

Rated 5 out of 5 stars

On a holiday trip my brakes started making grinding noises. Despite no prior booking the Liverpool branch of National Tyres were able to check the brakes that morning, and perform the repair same day... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Oil Change Service

About National Tyres and Autocare

Written by the company

National Tyres and Autocare are fast fit specialists and part of the Halfords family. Our highly trained technicians are specialists in vehicle parts repair including tyres, exhausts, brakes, batteries, MOT testing, and vehicle safety inspections, including our 5-point car check. .

As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose us, you know you’re getting fantastic value. .

Our highly trained technicians carry out MOTs, car servicing and repairs, so you can rest assured we have the expertise to take care of your vehicle. We can deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions). We also offer mobile fitting including tyres and car batteries, available to fit tyres at your home or work. We have a range of flexible finance options so you can spread the cost to suit you. Head over to our website for further details.

National Tyres and Autocare Details

Written by the company

Payment Assist - Spread the cost of your bill over FOUR, SIX OR TWELVE MONTHS with NO INTEREST & NO FEES
Pay a deposit today and spread the balance of your purcahse equally over the following 3, 5 or 11 months with interest-free payments and no fees, with a minimum purchase requirement of only £30! There are no hidden fees or lengthy forms to be completed, so as long as you have a UK-registered debit card with sufficient funds to cover the initial deposit, you can take advantage of Payment Assist.
Mobile Tyre Fitting - we'll come to YOU
Our mobile tyre fitting fleet is available to fit tyres at your home or work. We offer a completely CONTACTLESS service and just need you to leave your locking wheel nut (if you have one) on one of your wheels.
Our Services
We are pleased to offer the following services; Tyres, Car Servicing, MOT, Oil Changes, Exhausts, Batteries, Steering & Suspension, Wheel alignment & Safety inspections
Branch Opening Hours (please check before travelling)
Our normal opening hours are: 8.30am to 6.00pm Monday to Friday 8.30am to 5.00pm Saturday 10.00am to 4.00pm Sunday (selected branches only).
Free 5-Point Car Check
The 5-point car check is carried out by one of our skilled technicians. It's all part of our service to you to ensure that your car is as safe and reliable as it can be and is completely FREE without any obligation. It covers headlights and brake lights, wiper blades, battery health, windscreen chip and MOT due date.
Mobile Battery Fitting
Our mobile battery fitters can fit a car battery at a location of your choice! We can provide batteries at your convenience, whether that's at your home or workplace.

Contact info

3.3

Average

TrustScore 3.5 out of 5

85K reviews

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3.3

All reviews

(85,055)

570 reviews in the last 12 months

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Rated 1 out of 5 stars

Was called a lier!

Got my front tyres changed one Saturday and they nicked it. I told the chaps on that day and the duty manager, all were lovely. Told I would hear from the manager on the Monday. Two and half weeks later, I had to go in as I never heard from him after several attempts. He said he was on holiday, he wasn't. He said he didn't know anything about it, he did. He wanted me to go to a local firm to arrange to get my alloy repaired but this wasn't feasible because of my work. I asked for a refund, but was only offered a set amount, which by now of over 4 weeks, I didn't find was enough. He then asked for pictures, when I showed these (before and after) he told me that they seemed distorted, basically calling me a lier. After contacting head office and getting his manager, he even called me a lier! I work as a workshop control for a brand and I know these things happen but they are sorted within a week, not seven weeks and I don't call the customer a lier!

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Visited National tyred Alty this…

Visited National tyred Alty this morning, nice welcome from Terrie on arrival, had work done on my car without a y problems, spoke to Andy the previous day, who was great over the phone, all the staff were very professional and the atmosphere in reception between the staff was quite funny and it was great to see people happy whilst working, many thanks.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Got a nail in my rear tyre day before…

Got a nail in my rear tyre day before long drive, went on Halfords website and got a booking for same morning at the Northenden branch. Was greeted by Nathan who was extremely polite and courteous, unfortunately tyre couldn’t be repaired, i kind of knew this because I saw how much damage the nail had caused. They had a replacement tyre in stock and changed it, kept me informed during process. The whole thing was sorted in under an hour. Highly recommend.

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, friendly staff, reasonable price, easy to book, accurate timescale given and notification of work completed by e mail and text message.
Very satisfied and have used them now for over 9 years.

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

MOT for the car

Came in to do my MOT for the car, John at the reception was finally professional and the team were amazing as well. Had a minor issue with my hand break which although showed up on the MOT as failed but was quickly and professionally taken care of with the concluding MOT of pass.

September 23, 2026
Unprompted review

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