Nationalboxexchange Reviews 2

We are sharing our experience to alert others about serious payment concerns with National Box Exchange.

Our team handled three freight shipments in November 2025, all completed on time with proper documentation (BOL, POD, confirmations). The related invoices are:

Invoice #60495 – $2,700 (Nov 7, 2025)
Invoice #60502 – $2,000 (Nov 7, 2025)
Invoice #60569 – $2,700 (Nov 11, 2025)
Total Due: $7,400 USD

Even after meeting all requirements, the payment has remained outstanding for more than five months. Throughout this period, we were given continuous assurances that the payment was being processed, but none of those commitments were fulfilled.

A partial payment attempt of $2,000 was made via check, which was later returned due to insufficient funds. Following that, we were informed several times that replacement checks had been dispatched through UPS, but tracking details showed that the shipments were never actually sent.

To resolve the issue, we proposed multiple alternatives such as wire transfer, ACH, or electronic copies of checks, however, there was no progress from their side. A final payment timeline was also shared with us, which was not honored, and communication has since stopped completely.

It is important to note that we have already paid the carriers from our own funds, resulting in a direct financial impact on our operations.

Based on this experience, we observed consistent issues including delayed payments, unfulfilled commitments, and lack of communication.

We strongly recommend that other businesses exercise caution and verify thoroughly before engaging in any transactions with this company.

If this matter is not resolved promptly, we will be forced to pursue further recovery actions through appropriate channels.

Our company purchased a full truckload of used shipping boxes from this supplier after finding them online. Payment was sent on December 30, and delivery was scheduled for January 5, 2026. After payment, communication became inconsistent. Despite multiple follow‑ups, we were not given an ETA until January 7, when we were told delivery would occur on January 8. The delivery never arrived.
Because of the missed delivery, we were forced to halt production and source boxes elsewhere. When we requested cancellation and a refund, we learned that the boxes shown as “in stock” via photos were not actually in the seller’s possession.
After requesting a refund, communication stopped again. The seller later sent post‑dated checks despite being told we could not accept checks and requesting a refund via the original payment method. The checks were returned due to insufficient funds, causing bank fees and additional loss. Communication ceased again.
More recently, the seller stated a refund would be issued via the original payment method; however, these communications included repeated requests to remove a negative review. Platform policies do not obilagte review removal, and no agreement was made to do so. The refund represents funds owed and should not be contingent on review activity. As of today, the refund has still not been received.
All statements above are accurate to date and supported by written documentation. If this matter is fully resolved, the review will be updated accordingly.