National Pallets Reviews 

Shiella R absollutly brilliant. So helpful.

Paul

first time using this company and needed to change delivery address - live chat brilliant an sorted the issue straight awat

absolutely abysmal customer service driver was clueless missed my pallet pick up phoned me X3 for address of pick up I've lost a customer now will not use in future having to use a different company for pick up and left with a unwanted item

I dealt with Sheilla, who was very clear and helpful.

Excellent service from palletways, turned up and delivered when stated, after service from Clarisse was excellent also, very prompt

From booking to delivery the process was easy to organise; efficient; trackable and delivered on time

Quick response time and good answers

Easy site to navigate
Good return communication
Easy to schedule & get a quote or delivery cost

Very efficient : Collection and delivery spot on: Good price

I was speaking to Shiella R on live chat regarding a order I placed
Shiella R was so helpful and polite
Thank you for assisting me

booked a delivery for a next day collection driver never turned up to collect on day spoke to customer service said vehicle was full but would collect following day despite speaking to them twice that day and being reassured that we would get collected and waiting 2 hours past our close time our delivery again wasnt collected so we cancelled and booked with another logistics company who collected within the hour

Mrs. Shiella R was very helpful and took care of my case immediately.

Shockingly poor service, please go elsewhere, avoid this 'company' like the plague. Twice scheduled pallet collection, twice a no show which impacted our business in a really bad way. I am now fighting for a refund from this joke of a company. Their customer service could not even properly address the issue and apologise as they are so used to this happening multiple times a day and week, it is normal procedure to let customers down, they have become desensitised to poor customer care.

Really quick helpful agent (Zyredale)
Dealt with my enquiry immediately and concluded satisfactorily.
Would deffo recommend.

Great service. Despite problems from the recipient Angela A provide documentary proof of delivery. Would defo use again.

First time using National Pallets and I have found them super helpful. The price was very reasonable. Had a few issues (my end and not with National pallet) that Shiella R has helped with so special mention to her for being super friendly and knowledgeable

Zyredale was absolutely brilliant - cannot thank her enough for being so efficient and helpful

Collected when they said and delived next day.

This is the 2nd I’ve used National Pallets and each time the service has been great, big shout out to Angela 😊

Absolute disgrace of a service from start to finish. Firstly the driver arrived at the collection point 24hrs early, then arrived on scheduled day without a pallet or wrap, was offered the item dismantled but refused then didnt show up the following day as he requested the item to be dismantled, which it had been. The item wasa xmas present and I eventually received it on the 30th December after scheduling it on the 22nd. They had to outsource the collection to Palletways in the end.