National Timber Buildings Reviews 2

Bought in good faith - paid promptly! The building we purchased came without the plans - A whole month ago we phoned them to request the plans & they informed us they would send them over straight away...they did not come...I sent sent two emails over the next couple of days but both emails were ignored. We went away expecting the plans would be sorted by the time we got back, but they were not. We phoned yesterday morning to be told they would be sent to us by the end of day, they were not, I rang again late in the afternoon only to be told they would be with us by 5pm. They were not. I rang them today at 15.30 to be told ' we will look into this and ring you straight back' They did not! We have someone coming to erect the building but wants the plans!! I really do not understand what the problem is???? I am bitterly regretting using this company & we are looking to get legal advice.

In my opinion, any business that sends unsolicited SPAM to individuals that have never expressed an interest in their products cannot be trusted. No-one likes SPAM.

I received an email on my personal email address on the 9th November from National Timber. Yet, I can confirm that I have never been in contact with them, always opt out of receiving marketing or other such materials and always utilise a gmail address when I am contacting any commercial business to keep my personal email private.

Somehow, this bunch managed to get my email address, which likely only came from a data breach of smoking and it was used to send me SPAM. I responded on the 10th November via their contact email address and gave them 7 days to remove my email address and asked for confirmation. I did not receive confirmation of my email nor an assurance that my email address had been removed.

Then I received another SPAM email on the 8th December. Clearly National Timber do not take their obligations relating to unsolicited emails seriously, otherwise I wouldn't be receiving a send email. If they are so blasé with email marketing, I don't think I would trust them with my money, but people must make their own choices.

In the meantime, if I receive another unsolicited email from National Timber my next contact with be via the Information Commissioners Office.

Update: To address the misdirection, this is the correct company. I have responded to the reply below providing a copy of my original email asking for my email address to be removed. Perhaps, not surprisingly, I have had no response to my email nor an acknowledgement.

Two more SPAM emails received on the 25th and 28th January 2022. Two £25 invoices will be sent out shortly. Clearly the MD's words count for nothing. Of course, I haven't received a response to me email I sent him either. If this is an example of their service then I would recommend giving them a wide berth.