Nationwide Reviews 

Trying to speak to customer servive in person was a nightmare. The AI system couldnt understand what i was asking and kept going round in a loop repeating it self rather than allowing me to speak to someone.

Top 20mins of struggle then when i got to someone, he was great and it was good service.
AI seems to be a blocking processs

Very helpful and took time to answer my enquiry. I would recommend this bank. They also offer appointments if want. Lovey staff,I was in the branch in Falkirk . Thank

Very poor system design. Nationwide was once an organisation serving its customers. Now, it appears to serve only the interests of its (overpaid) senior managers (who are unable to manage).

Very helpful from the moment we walked in the door.
It is nice to use a bank that still has high street branches.

Brilliant service, very efficient and friendly staff….so glad I made the move to Nationwide….👌🏻🎉🥳

Very good financial institution for interest payments on saving accounts. Better than the bank. Staff helpful and good customer service.

There is still a local branch with knowledgeable and helpful staff.

I have been a member of Nationwide for over 40 years and always received the very best service at the Cwmbran branch. The staff are professional yet friendly, always efficient and supportive. I highly recommend Nationwide to everyone at any opportunity. Thank you to all for always making it a pleasure to deal with every aspect of my associated financial affairs. Brilliant.

Useful bank as they still have brick and mortar buildings. And for some customers who receive the annual rewards bonus it's good news. Although I am not considered a valuable customer in spite of being a member since February 1971 and no longer having a mortgage and wrong savings accounts receive nothing.....

I have been with Nationwide since circa 1990 and have never had a problem. However as NW has followed the big(ger) banks by closing branches i find one aspect frustrating - paying in cheques.
Admittedly a rare event i have to travel into a big town to find a NW branch which takes time and money. Why can't NW allow/arrange for customers to pay in cheques to Post Offices? my nearest one happens to be in a supermarket within walking distance

Thank you Nasim for your excellent service.

This has to be the best financial institution in the UK! I’d never consider banking elsewhere because I’ve tried the rest and now I have the best! Staff are so helpful and approachable in Nationwide, nothing is ever too much trouble and they really do go the extra mile to ensure a great service.

N/A on this occasion

I can't recommend Nationwide highly enough for the support I received throughout my mortgage application and home-buying journey.
A special mention has to go to Andrew B, who was absolutely fantastic from start to finish. As a first-time buyer, applying for a mortgage can feel incredibly daunting, but Andrew made the whole process feel much more straightforward. He was knowledgeable, patient and always willing to explain things clearly whenever I had questions.
The process wasn't always easy, but Andrew was there to guide me through it, keep me informed and reassure me whenever I needed it. His professionalism, communication and genuine willingness to help made a huge difference and gave me confidence throughnut the process.

After everything I went through to finally get my first home, I'm extremely grateful to Andrew B and the Nationwide team for helping make it possible.
A massive thank you to Andrew for all his hard work and support. He is a real credit to Nationwide, and I would happily recommend Nationwide to anyone looking for a mortgage, especially first-time buyers.