Na'vi Organics Reviews 432

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, frequently highlighting their effectiveness and superior taste compared to other brands. Many people appreciate the meticulous sourcing of ingredients and the overall reliability of the items purchased. Consumers often mention that the products deliver noticeable benefits and are a worthwhile investment for their health and wellness needs. However, some customers also noted issues with customer service, particularly regarding their refund policy. A few reviewers reported dissatisfaction when attempting to resolve problems with products, citing a lack of flexibility and unhelpful responses from the company.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers highly recommend the products,... See more

Quality

Consumers consistently find the quality of products to be positive. Many reviewers praise the meticulous... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the great customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Navi Organics for years now and wouldn't go anywhere else. Their ghee and honey are staples in my kitchen, and I add their reishi and lion’s mane powders to my daily coffee—it doesn’t... See more

Rated 5 out of 5 stars

Great customer service. Easy to use website and an opportunity to earn extra gemstones to enjoy more Na’vi Organics products is part of my 5 star review. The main reason however is the products! T... See more

Rated 5 out of 5 stars

I came across Na'vi Organics by chance while looking for really well sourced genuine quality natural mushroom powders. I fell in love with the website and many of the products and am slowly trying th... See more

Rated 5 out of 5 stars

I have purchased few products from Na'vi Organics and very pleased with. Honey is amazing and I know so as I grew up with organic honey/food and therefore recognise a good quality one. The miso paste... See more


Company details

  1. Food Producer

Written by the company

A Unique Selection of Organic & Natural, Raw Health Foods, Wild Harvested Tonic Herbs & Supplements - For Your Radiant Health & Well Being.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

432 reviews

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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Dodgy website, customer service lacking

I once posted another review for this business, basically stating that Na'vi Organics was once an absolute pleasure to deal with.

However, in recent years both website and customer service have seemingly taken a turn for the worse––especially in relation to very basic issues which could easily take five minutes (or less) to resolve via telephone and/or live chat.

Although the excuses given in response to direct complaints seemed somewhat reasonable, the setup of flawed systems seems permanent and we have no intention to deal long-term with a company which relies heavily upon messy A.I. instead of allowing human beings to do work on their behalf.

October 13, 2024
Unprompted review
Na'vi Organics logo

Reply from Na'vi Organics

Thank you for your feedback, and we are sorry that you feel this way.

We recognise your complaint from the several others you have posted online today, and I would like to remind you that before embarking on your complaint posting adventure, you emailed us at 12.30 pm, and a reply was sent to you by myself (a real human) 59 minutes later (at 1.29 pm).

As explained to you previously, we are based in a remote part of the Scottish Highlands and are a very small team. We have implemented a chatbot on our website that helps answer simple product and ordering questions. It is also very easy (one click via the chatbot) to request our support staff to reply to you directly, as you did today.

We understand having a human online 24/7 would be preferable, however, we are not large enough to be able to offer this service. We monitor the chat logs to see how the chatbot is handling requests, and in most cases, customers get correct and clear answers. The ones who do not, are able to leave requests for our staff to respond to, which is usually done within 1 working day - and sometimes less than 1 hour ;)

It is clear from all the reviews you have left today that you wish everyone to know that we are no longer a business that deserves your support, and others should also think twice before ordering from us.

Again, we can only apologise for anything we have done to have caused you to act in this way, and we sincerely wish you all the best in the future.

Rated 5 out of 5 stars

My bew favourite small business i love…

My bew favourite small business i love everything about NA’Vi organics
Sourced products , kind to the planet and its people, fast delivery and just a whole lotta love. When your on a quest for all things healing this company is a must. I live my noble shungitr pendant infact i got two, one for my husband. Moringa latte is sooo hood and zeolite and cacao is on its way
And an added bonus it a scottish small
Business
Whats not to love . Highly reccomend ❤️

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Supportive

They seem to be a trusted company for good quality, ethical health products at fair prices. The Gynostemma tea is delicious. They are helpful, and have a supportive customer loyalty scheme.

September 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent company.

Whenever looking for any raw, premium quality additive free supplements or foods this site is always where I look first. The products are excellent and highest purity and the customer service is excellent too.

September 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Raw Living Unheated Unprocessed Honey - 454g (1lb) Glass Jar

I had this honey a few years ago and I was so impressed I had to get another one , a nice big jar and it taste amazing. All packed up very well and I recycle all the packaging , delivery was on time with no issues.
I definitely recommend this honey and will be back for more in the future.

September 17, 2024
Unprompted review
Rated 4 out of 5 stars

Pleased with my purchase.

Good communication and quick dispatch. The item was well packaged and comes in a glass jar which is always a plus for me. Have only just started using it so can't comment on the effect but would buy again from this company as it seems to be the only one UK based with 100% pearl powder.

September 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Blue Green Algae

The communication, delivery and service was excellent! The product was so well packaged and multi-wrapped in brown paper that I wondered when I would ever reach the dark jar itself.
The quality of the algae just looks great. I was seeking an organic natural algae, so that I know that when I consume it, the phycocyanin element contained in this species of algae, will deliver a strong release of my stem cells from my bone marrow.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been using nano soma for a year…

I’ve been using nano soma for a year now and I am still benefiting from it. I have baby hair growing on my head and when there’s anything else that doesn’t feel right, I just spray on it for awhile and it goes away . I wish it wasn’t so expensive though or at least for the price it comes in bigger bottles.

September 7, 2024
Unprompted review
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Rated 5 out of 5 stars

I bought the palo santo wonderful incense.

I bought the palo santo, I already know this wonderful incense, this natural palo santo with a wonderful fragrance, I use palo santo to remove negative energies and it is very relaxing for the body and mind highly recommended.🙂

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Glad I found this site. The products seem really great quality. The delivery is fast. I also enjoy their loyalty program.

July 1, 2024
Unprompted review

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