Good payment history. Couldn't understand why I was denied a credit limit increase. Really needed Navy Federal while working on small projects. Also, wanted to complete a balance transfer. Wasn't... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was an easy process to start. All my questions were answered, and the process flowed fairly well initially but during the process I was traveling in Italy and had my wallet stolen with all my cred... See more
Company replied
Overall, the process was pretty good. I’m not sure if there was anything loan team could have done to improve the VA appraisal timeline because an outside company does it. but you spend most of your t... See more
Company replied
Navy FCU quickly paid the promised rewards which I appreciated. I particularly like the free Amazon Prime, I had debated for years getting Prime, but didn't think I purchased enough from Amazon to ju... See more
Company replied
Company details
- #6 of 6 best companies in Credit Union
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The personnel I dealt with were very…
The personnel I dealt with were very professional and helpful by patiently answering my questions.
August 5, 2026
Reply from Navy Federal Credit Union
This is so great to hear, Joshua -- thank you for your review! We aim for world-class member service, and we're so pleased to know you've had great experiences. We look forward to our next opportunity to serve you!
Riley,
Navy Federal Social Care Team
It’s made my life easier and better…
It’s made my life easier and better just knowing I have some what of time and a cushion for the necessities I need in life
July 21, 2026
Reply from Navy Federal Credit Union
Hector, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
We had a great team
We had a great team. Very responsive when we had questions. They were proactive. They reached out to us and kept us updated on our loan status.
August 5, 2026
Navy Federal is an financial institution
I trust Navy Federal with most of my financial stuff. I have two of their credit cards and auto loan a savings account and a CD.
August 16, 2026
Reply from Navy Federal Credit Union
Scott, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
Everyone was so professional and made…
Everyone was so professional and made me feel they wanted to help !
July 15, 2026
Reply from Navy Federal Credit Union
Alfred, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us. We look forward to more opportunities to serve you!
Dakota,
Navy Federal Social Care Team
Easy and convenient!
The NFCU processor (Bria) was extremely helpful and easy to work with. Scheduling of closing was easy and convenient timing.
July 10, 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, William! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with Bria and their management team.
Amelia,
Navy Federal Social Care Team
Great team work
This process was smooth every team member helped and really were trying to help.
July 31, 2026
Reply from Navy Federal Credit Union
Jose, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
Great
First, I am a navy vet .
I like being treated like a person and not a $.
So far you have provided me whit help when I needed it .
Keep up the good work.
August 5, 2026
Reply from Navy Federal Credit Union
James, thanks so much for sharing your feedback! I'm happy to hear you've had a good experience with us so far. We look forward to more opportunities to serve you!
Nancy,
Navy Federal Social Care Team
Everyone was very helpful
Everyone was very helpful. My wife ran into some technical difficulties when attempting to sign documents, but paper and ink was a ln available substitute and we were able to sign documents the traditional way
August 3, 2026
Reply from Navy Federal Credit Union
Thank you for your review, Christian!
Hayden,
Navy Federal Social Care Team
Convinient and effortless
I was able to complete everythin online!! super easy and super fast.
June 1, 2026
Reply from Navy Federal Credit Union
Rolando, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Dawn,
Navy Federal Social Care Team
5 star service!
Marcela, our processer Brittany, and Alexandra were very helpful in closing our loan. Brittany was there for every step of the way and answered any questions promptly and in clear, concise terms.
July 19, 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Lynda! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. For the security of our employee, we ask that you edit your feedback to remove their last name. We'll be sure to share this compliment with Marcela, Brittany, Alexandra, and their management teams.
Dawn,
Navy Federal Social Care Team
The staff and polite and helpful.
August 8, 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Larry, We love hearing that our members have received the world-class service we seek to provide.
Gretchen,
Navy Federal Social Care Team
Navy was my only option but the rate is…
Navy was my only option but the rate is obscene.
June 26, 2026
Great Experience All Around
Everyone involved was efficient, professional, and kind. We were kept notified during the whole process, had all our questions answered, and even were called back quickly when we had a question. It was a seamless process. Thank you Navy Fed!
July 15, 2026
Reply from Navy Federal Credit Union
This is what we love to hear, A! Thank you so much for taking the time to leave a review.
Gretchen,
Navy Federal Social Care Team
I’ve already filled out one Survey
I’ve already filled out one Survey. It took over 80 days to close my loan. Multiple times my loan officer said that she did something but she did not and at one point she even said I’m sorry I stink. The lack of knowledge from my loan officer was terrible. She was telling me things that I needed, but I didn’t actually need them. Also, on several occasions, she said you might just want to withdraw your application and apply with a local bank.
May 16, 2026
Reply from Navy Federal Credit Union
Travis, thank you for taking the time to provide candid feedback. I'm sorry to hear you didn't have a positive experience with the mortgage process. I'll be sure that your feedback reaches the right team, so it can be considered for future improvements. Thank you again for your review.
Emma,
Navy Federal Social Care Team
Must Read Review
As a 32 year Real Estate Broker I have never experienced something so horrible. Delays after delays, inaccurate cummunication, asking for the same documents multiple times by multiple people that were already provided. Reason for delays is and I quote "We are the largest credit union and you can expect delays" Voicemails left with management multiple times with no call back. Think twice before using this company.
August 15, 2026
Unprompted review
Reply from Navy Federal Credit Union
Howie, thank you for taking the time to provide candid feedback. I'm sorry to hear you haven't a positive experience with the mortgage process. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If our member (you're client) does reach out to us on Facebook, Instagram or X, I hope they'll mention your Trustpilot review, so the person who receives your message can get up to speed on their concerns as quickly as possible.
Holly,
Navy Federal Social Care Team
your awesome
August 15, 2026
Reply from Navy Federal Credit Union
Thank you for being part of our Navy Federal family, Claudio! We appreciate you taking the time to share your feedback, and look forward to the next chance we have to assist you.
Holly,
Navy Federal Social Care Team
Simple process
Simple process; everything was explained in detail. Everyone I dealt with was sincerely nice and helpful.
August 10, 2026
Reply from Navy Federal Credit Union
We're happy to be here for you, Stephen! Thank you for taking time to leave a review and for being a part of the Navy Federal family!
Emma,
Navy Federal Social Care Team
I deposited a $6,000 check in person at…
I deposited a $6,000 check in person at a Navy Federal branch after driving about 1½ hours specifically so a live teller could review the transaction. We explained the two signatures, both IDs were checked, and the teller accepted the deposit.
We were first told the funds would likely be available in about two days, then five business days, and later the deposit was placed under an extended review of up to 30 days.
Navy Federal later acknowledged in writing that a duplicate hold had been placed on the deposit and that the duplicate hold caused my account to reflect a negative balance.
I was also repeatedly told that I could submit “supporting documentation” to help expedite the review, but despite asking several times what documents were needed, no specific documentation was identified. Navy Federal later stated that no additional documentation had been identified that would result in an immediate release.
I also asked whether the check could be canceled or returned and did not receive a clear answer until much later, when I was told the issuing financial institution would have to recall the funds through a Hold Harmless agreement.
I understand that financial institutions have fraud-prevention and risk-management responsibilities. My concern is the inconsistent communication, the admitted duplicate hold, and the amount of effort required to obtain clear answers while these funds were needed for normal financial obligations and a pending home closing.
I hope Navy Federal reviews this experience and improves the consistency, transparency, and timeliness of communication with its members.
July 28, 2026
Unprompted review
Reply from Navy Federal Credit Union
Ronald, thank you for taking the time to provide candid feedback. I'm sorry to hear you didn't have a positive experience regarding your deposit and communication afterward. I'll be sure that your feedback reaches the right team so it can be considered for future improvements. Thank you again for your review.
Missy,
Navy Federal Social Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.