Ncsoft Reviews 39

scam company really, dont waste your time and money please.

Company allows global players to play their game, tricks them to pay money and than implement region block. Aion2 (Taiwan)

I am writing this review to report an extremely unfair and deceptive experience with NCSOFT regarding their handling of Twitch Drop events in Blade & Soul NEO.
On September 12, 2025, my account was banned for alleged “Twitch Drop exploitation.” After the following maintenance, the ban was lifted, and I was able to log in and play normally again. Believing the issue was resolved, I continued to play and even spent additional money on the game between September 16 and October 1.
However, on October 1, 2025, my account was banned again for the same reason, with no prior warning or communication. During this time, NCSOFT made no official announcement indicating that the issue was still unresolved or that accounts might be banned again. Moreover, the Twitch Drop event never stated that rewards could only be claimed once, which makes the “exploitation” claim unclear and misleading.
I submitted a support ticket (#36260622) to address this issue, but it was closed without any reply or resolution. This second ban — after the company allowed me to return, invest time, and spend money — caused significant financial and time loss.
It is unacceptable for a company to unban accounts, allow further spending, and then ban those same accounts again for the same issue without any notice. Such practices feel deceptive and unethical. I request that NCSOFT review my case, provide a clear explanation, and offer compensation or a proper resolution for the losses caused by their actions.

Worst Customer Support ever, they dont care about nothing else then taking your money and not being respsonsible for thing. Toxic and criminal behavior is supported by their ignorance and greed.

They killed all the games they got.They basicly in the past 15 years,took games and killed them by making them pay to win,and after that ,when the people are tired of puting money in the game,they close the game...

Customer service is nonexistent. Even when you submit a ticket there is no option to change or appeal anything, they are correct even when they are wrong. There is no real new content. There are no active GMs and the GMs that monitor the Discord are ineffective, they will not answer any questions directly. They will gouge you for "events". There is nothing good about the game and unless you have been playing for years it will cost you over $100k to be competitive.

Just a garbage games company... no support impossible to install blade and soul gg

These guys are the worst ever, they take the people’s money and they don’t refund them. i have no idea what this company is, google ncsoft charges and you will see how many people they get scammed and they took a of their money. Of course the company does not give a sh… i am surprised they still exist after so many frauds.

They let scamming go on and I am pretty sure they are in it too. Support non existant. Automatic copy paste messages are being sent. They are just interested in getting your money. Never play any of their games.

recived a fraudaulent transaction for 900 euros. first time i heard from this company. had to block the card immediately and opened a dispute. wonder how this company could have accessed the card info.

update: they were able to use the card through the saved information from google payments. after the card was blocked, they immediately sent an email which is from google that there was an issue with the said card. thats how i found out. lesson learned, remove all card info or any form of source of payment from google because they can hack it and can be used for fraud.

I have never played a game developed by this company nor have I downloaded one. They took £379 (c $400) out of my account. They tried taking out over £700
The fraud support was MIA. They claimed several days later to have sent emails that were not sent and wanted information regarding my banking account that had nothing to do with the issue! They repeatedly directed me to Google support who had no records of the transactions.
NCSOFT did not help or even appear to want to help address this fraud.

Worst customer service experience I've ever had in my long career as a gamer. I was asking for help logging back into my account that was locked after I had to reset the password. The reply I got roughly translates to "Won't help you. Won't respond to further enquiries". That's it, no explanation, no reason, no help...nothing. Truely disgraceful

creating an account is imposible it writes that you are not autorized

Let's see now if the developers remember what Lineage 2 was in the beginning. Do you remember the times (even better then in Lineage 2 classic) when every signle class was needed to develop a strong clan, and that brought people together in the clan and made the game interesting. Why did you change the drop list and ruin the dwarf professions? Why did you give to support classes skills and made their original concept meaningless? Why, instead of just adding zones to Aden, you had to foolishly remove the already existing ones?
Lineage 2 Remastered will only have back the same success if you return the original design of the game, remove the targeting system (it's better to blast skills and try to reach the opennent, rather then blast and count on the targeting system to the the job. With target system it's not really the player that plays but the system behind), add the ability to jump, evade, dash and move using the keyboard (click to move is old and poor and rel
ay as well to the stupid targeting system)....

whorst ever game company it dont care about players only profit lineage2 dont paly with this company games you lost your time

Awful company , ruined so many mmo titles with its greed , just disband already

Aggresive P2W Marketing! They Dont Give A F@@ck For Their Players And Their Games ! Dont Waste Your Money!

terrible game, the game manager would stolen you in game materials

I have never played a game developed by this company nor have I downloaded one. They began taking amounts of $2.49 out in rapid succession until my account was drained. The moment more money was put my account, it began again.
Their fraud support was even more underhanded. They claimed to have sent emails that were not sent and wanted information regarding my banking accounts that had nothing to do with the issue!
Stay away!!!

Please guys dont pay money to NC SOFT COMPANY - customer support is below zero.
I wish all employes NCsoft to get same treatment in real life like their customer support - i hope karma will work same way.
I spend 4500 EUR on their salaries.
I get scammed in game.
I wrote on support - they just dont give a chance to get in the case - just copy paste solutions.
The scammer HAVE TO BE BANNED - instead i get answer "sorry thats your problem" and the scammer is selling my items on server.
So please be aware of this COMPANY.
Dont be stupid and dont waste your money when problem happend, you are not customer just another number in their system.
I am realy sad about this - how they treat a man who is spending money on their products!