Nottingham City Transport Reviews 

89 bus drivers are so god damn rude, get some respect ur the one that chose this job so u made ur self miserable don’t make other people miserable bc ur not happy.

I am tired of some of these drivers moving like racists …not once not twice ! If you can’t see me flagging to stop the bus because I’m dark skinned, I suggest you quit because I paid for that service .Thanks

Rude drivers on the 69 bus think it’s funny to use disgusting hand gestures to people who are traveling on the bus.
Got proof of a video of this.
When you contact customer service they don’t care it’s a joke!

Once again for about the 10th time in 6 months the 46-47 bus to lambley and woodboro never turned up, so not bothering anymore

I’m bitterly disappointed with the decision to stop running the 57 service. I’m my area we only have the 56 now which always seems to be late and packed because people who would have used the 57 can not longer do so. It’s ridiculous! There isn’t even a bus shelter so waiting in the winter will be horrendous. The new housing estate in Gedling have been given a new bus for them to use when they could have had the 45 divert on to the estate and back through the village.

I catch the 42 regularly but over the last 6 weeks it arrives at least 10 minutes late. It doesn't matter what time of day. If timetables have changed please update the app or the website

Absolutely awful service! Cannot ever rely on them to get you to work on time and the staff couldn’t give a care in the world.Now I’m driving I’ll hopefully have to never catch the rubbish bus service again

Me & my partner had just finished work. We got on the 44 to Gedling. We got off in Netherfield as there was an emergency, the bus driver (Gabriella) was so kind, that when my partner asked her if she could kindly pick us back up from Netherfield and take us to Colwick out of bus hours, she said yes which did us a massive favour as we would’ve had to walk and my partner doesn’t like being in the dark as there are people living in the woods, on the way to colwick and in colwick and it was freezing cold, so we want to give her a five star rating and truly say there is not many bus drivers like this woman! Thank you Gabriella we won’t forget what you’ve done for us tonight! NCTX you’ve got a good employee!

I am very disappointed by nctx service. If the time is showing 16.47 bus should wait till 16.47 i was at qmc bust stop crossing the road to catch 35 number bus and while i was crossing the road time was 16.43 there was 4 minutes left, and by the time i crossed the road the bus left the bus stop. Driver should wait for 4 minutes i missed my bus and to catch another 35 number I've to wait 20 minutes here. It is daily story and the point is there is no frequency as such. On the bus there is slogan "EVERY 12 MINUTES BUS" and the reality is there is no bus every 12 minutes. One has to wait at least 20 to 25 minutes to catch another bus. I'm using pass for the bus before some time the price was £60 per months now it is £70 pound and passenger can't even expect the bus to wait for its time. Third class service. At times the driver use the bus as sports car use his break like he is doing drift with the bus. I was about to fall down yesterday and this is too much now. I am very very disappointed.

App is not working!!!! 68/69 bus always late!!! Timetable show bus leaving at 5:25 app showed me the bus in the bus stop when it was leaving!!!! All day ticket to throw away, fix it one day.

Have always been a frequent user of the NCT buses and until this year I have not really had any issues. I have to get on the bus at a certain time to arrive at work and then to arrive at my childcare setting in a particular time frame and the 45s are never on time at all. Made a complaint to which I was advised I had received an “apology” response (which never actually came through to my email) and I was basically told that nothing will change because the roads are basically too busy for the buses. Absolutely ridiculous reason- how does the rest of the world be on time to places when the public transport get their own lanes for most Nottinghamshire roads? I was already told by an actual bus driver that the issues are not having enough drivers, therefore better planning/scheduling and back up plans need to be put into place. Consistent lateness at work puts people at risk of loosing their jobs, and some people have no other choice but to use public transport. There was no offer of compensation for late childcare fees or anything. Really not impressed and feel as though the NCT need a whole revamp, to be as reliable as they were for the last 12 years.

Always very poor when returning from city ground. And understand why they have a poor rating

Horrendously bad at arriving even slightly when it is supposed to. Numerous no shows and no sense of urgency. Just now, no bus for over 40 minutes with three missed schedules. Grossly unprofessional in many regards. Do not take if you need it for work.

Not reliable.
Buses are often late or don't arrive at all.
5* for drivers being nice most of the time
4* for cleanliness
2* for being on time
2* for keeping to the time schedule
1* for not arriving (in the past 3 weeks ist 50% chance the bus won't arrive)

This is not my first review here. Despite the bad reviews from many people, this service is getting worse. The price is up, but the service is worse than ever before after finishing a 12 hr shift all you want to do is get home but not according to NCTX, they buses are most of the time late, and today I have to wait 45 minutes for my bus wow well accomplished

Your safety for your passengers on your buses is rubbish if you think kids throwing rubbish at other passengers is exceptable. Be careful if your on the 35 bus route leaving bulwell.

I use the number 9 and 10 buses. After 6pm buses only run every hour. The buses are regularly late or don't run at all. There is no electronic display at the bus stops on Loughborough Road and Rectory Road in West Bridgford to show if a bus is delayed. The bus drivers are often rude. I have submitted online web forms to Nottingham City Transport through the 'contact us' section on their website to complain but I haven't received a response. So I emailed bus users.org and they told me to forward copies of the online forms I sent to Nottingham City Transport to them within 3 weeks otherwise could not process the complaint. Makes no sense, and what did they do with the original complaints through their website? It is a terrible bus service and terrible customer service.

Seen a lot of bad reviews but in my experience I'm always charged the right fare, the buses are always on time, the drivers are usually friendly, and it is the best and most economical way to move around the city. Nottingham would be a different city if it wasn't for brilliant public transport system.

NCT bus service has such poor service. The bus operators will drive cross you saying there bus is full. I went to catch the 45 bus to work one morning, the driver was waving the bus is full however, he had a passenger that need to get off the bus at the stop i was waiting at. The driver stopped little ways pass the bus stop so i went to get on the bus after the passenger exit the bus. I got on the bus tapped my pass and proceeded to take a seat as there were multiple empty seats. the driver calls me back and says he cannot take me because the bus is full. FULL where, i see empty seats as i'm not blind. lets not forget that a passenger just exit the bus too. The bus driver asked me to get off the bus and wait for the next bus which made me late to work. I pay the NCT way tooo much money each month for the not so good service. At the time of this experience i was paying NCT £130.00 a month 1 adult pass and my two kids bus passes. Month later guess what the price on bus passes has gone up my 3 passes now cost me £140.00 a month. The NCT has the nerve to be calling themselves one of Britain leading service in the UK, that is a lie they are not leading nothing. BBC needs to be updated.

Most the time buses are fine and drivers are friendly, what i dont like is the fact they charge the wrong fare more than once, i email them and both times never get a response. It may not mean anything to you guys but to some charging me 9 pound for day adult day ticket is ridiculous.