Nelsonkb Reviews 7

I had a great experience with Nelson Cabinetry. The RTA cabinets arrived well packaged and the quality exceeded my expectations. Assembly was straightforward and everything fit together nicely. The cabinets look beautiful once installed and feel solid and well made. I would definitely recommend Nelson Cabinetry to anyone looking for good quality cabinets at a fair price.

These are amazing cabinets and Nelson is a great company to work with. We were a little skeptical about the RTA products, but these cabinets are as close to a good quality factory cabinet as you can get.

Great cabinets, easy communication and design. Shipment came on time with no issues.

Quick 3d design and itemized list within hours. Amazing cabinets for a fraction of the price of custom. Highly recommend!

I am so impressed by them. I bought my cabinets more than 1 year ago. I was unable to put them together as the my new home could not be completed. I was able to check some of them and they looked great. When I finally got put them together, I was found damage in one piece and an error in the color of 2 other pieces. I called them expecting that I would need to buy those pieces again due to the long time since I purchased them. THE STAFF WAS WONDERFUL. Even though they could have just pushed me to purchase new pieces they quickly replaced the damaged piece and the mistaken colored pieces. I don't think you will go wrong purchasing your cabinets from K B Nelson.

Be careful ordering from Nelson. I ordered a little over $4500 of kitchen cabinets, upon arrival I was missing two of the three pantry rollout trays, the 3 toe kick panels, the scribe trim, and the touch up paint that was ordered. There were multiple cabinets that had significant damage that prevented their assembly and use (one had the front panel and doors previously assembled and cracked). I contacted Nelson and Amy has responded fairly quickly when I email, but nothing has been done in over a week to replace either the damaged items or the missing items. Amy did send a picture of the loaded pallet before shipping that actually shows there were only two of the rollout trays (one 18" and one 24", not three 18" and one 24" as I ordered) but she stated that all of the trays were shipped? There were multiple cabinets that had been opened and repackaged with no insulating foam between panels that resulted in damage to the paint and finish. These will not be seen with my use but beware if you plan on purchasing from NelsonKB. The broken pantry side, broken sink base side, and the two cabinet faces that were broken will be seen and not useable. The valance that I ordered was substituted for a longer one even though I had responded that a longer one would not work when contacted prior to shipment. The valance was not even packaged but just laying on top of the boxes. The cabinets (that are not damaged) are decent quality for the price, they are only 1/2" plywood but better than MDF. Beware! The driver only had an invoice showing a single pallet, no number of items/boxes. There was an invoice attached to one of the cabinet boxes that I found after unpacking everything. The invoice was correct but there were still the missing items. I would recommend unpacking and inspecting everything before signing for the shipment and document everything with pictures as the company doesn't seem to want to correct the issues so far. There were multiple boxes showing abuse which corresponded to some of the damage to the cabinets. I sent pictures showing the damage to the items as soon as I unpacked the items, actually had to send them several times, they said they did not receive the first one(s). I read reviews about this type of issues with this company prior to my order, but they did state that they eventually corrected everything, we will see. So far the customer service is subpar. Next a complaint with the BBB.

Surprisingly beautiful cabinets, came relatively fast and were easy to assemble. Worked with a lady called Adriana, very helpful. Would highly recommend company and sales person.