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Neo Energy Reviews 

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TrustScore 3 out of 5

3.2

Energy Supplier
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Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier
  5. Utility Contractor

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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1 review in the last 12 months

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Rated 1 out of 5 stars

Finger weg. 0 Sterne

Es geht um NEO Energy DE GmbH, Hopfenmarkt 33, 20457 Hamburg. Bis Oktober 2025 1&1 Energy GmbH (GMX Gas).
Ich warne vor dieser Firma. Meine Jahresabrechnung zum 30.6.2026 wies ein Guthaben von rd € 500,00 aus. Das Guthaben sollte lt. Abrechnung bis 24.7.2026 auf die bekannte IBAN (Abschläge wurden per Lastschrift eingezogen) überwiesen werden. Die Hotline (2 Anrufe) war nicht in der Lage das Problem zu lösen; ich wurde vertröstet und mit Avis von Rückrufen hingehalten. Die Weiterleitung meines Anrufs an einen Sachbearbeiter*in wäre nicht möglich. Ich habe mich dann nochmals per E-Mail beschwert und mit der Schlichtungsstelle gedroht. Ich halte die Firma für unseriös.

August 17, 2026
Unprompted review
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