neofinancial.com Reviews 

474
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the intuitive app design, generous cashback options, and helpful everyday banking features that make money management easy. People appreciate how straightforward it is to monitor spending, track budgets, and build credit using the platform. However, some reviewers were not happy with customer service, noting long wait times, dropped calls, and unhelpful support agents. Some people also felt that payment processing can be frustrating due to unexpected account freezes, delayed funds, or transaction errors. Additionally, several consumers mentioned unexpected monthly fees, subscription charges, and unclear instructions when trying to close their accounts.

What people talk about most

Payment

Customers had ambiguous experiences with payment, reflecting a high level of disagreement regarding... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers share frustration over... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the modern and intuitive design of... See more

Service

Consumers find service to be ambiguous, with highly mixed and polarized opinions. While some reviewers report... See more

Product

Reviewers highlight positive aspects of product offerings like high-interest savings accounts and cashback... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hello Neo Financial, I understand you recently received a notification from Interac regarding my recent e-Transfer attempt(s). On your end, I am reply as soon as possible with the fo... See more

Rated 4 out of 5 stars

I signed up with this bank last week but ran into an immediate issue: my phone number was still linked to a previous customer, preventing me from completing the signup process. I reached out via... See more

Rated 3 out of 5 stars

Using the Neo United World Elite Mastercard is good I think but the math to convert miles to dollars is not super intuitive. I compare this one to my other world elite mastercard (which I haven'... See more

Rated 3 out of 5 stars

Hello Neo Financial, I understand you recently received a notification from Interac regarding my recent e-Transfer attempt(s). On your end, I am replying as soon as possible with the follo... See more

Company replied


Company details

Written by the company

Neo is a leading financial technology company that’s building a more rewarding financial experience — empowering more Canadians to take control of their future. We’re reimagining spending, savings, investments, and mortgages with intuitive, accessible financial tools that help customers get more value out of every dollar they earn, save, and spend. Recognized as Canada’s #1 Startup by LinkedIn for two years in a row, we work with local retailers, large enterprises, and financial institutions to transform the future of financial services.


Contact info

3.5

Average

TrustScore 3.5 out of 5

474 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.5

All reviews

(474)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome cashback & great support!

Honestly Neo has been amazing. Cashback rewards are really good and their customer support is fast and actually helpful. Way better than traditional big banks.

April 21, 2026
Unprompted review
Rated 4 out of 5 stars

Good experience

Good experience.
The only think that the staff need to work on is to listen to customers and get the correct information like address and so

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

6 years with Neo & counting…

I’ve been with Neo financial eversince I had the card, more than 5 years already. It’s my main card and only card for a long time. Great rewards & cash back, so why not? Still enjoying the perks!

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

Neo doesn't feel like other financial…

Neo doesn't feel like other financial service providers. It feels much smaller and like a community. Customer service is responsive, communications from Neo don't make you feel like a ludite, transactions are transparent, and it's user experience is simple, clear, and free of bugs.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Excellent cash back program with so many partners. Just from doing normal shopping I usually get $75-100 a month back between groceries and gas. Much higher % if you can maintain a minimum balance of 4k

April 22, 2026
Unprompted review

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