A quality product delivered earlier than expected, what more could one ask? Made a great impact on our band's stage image, nobody now needs to ask what we are called! Been in use at several gigs now... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great service from start to finish, kept up to date on lead times and delivery times, ordered and delivered within 10 days, sign looks amazing. Great price compared to other quotes we had. Couldn’t b... See more
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I ordered my 'Slainte' sign in pink from Neonsfeer and how happy I was to receive a my parcel in a timely manner and very well packaged. You can certainly tell the quality workmanship and care taken... See more
Company replied
Our company has used Neosfeer several times and each time has been amazing! They do incredible work and their signs look amazing. At one point I had to reach out to customer service, but they helped m... See more
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4.3
Excellent
969 reviews
Replied to 68% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The team was very helpful with all…
The team was very helpful with all design decisions even dubble checking that they had it right fast delivery and the quality is frist class thank you
April 10, 2026
Unprompted review
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They keep contact with the buyer via WhatsApp to keep you updated about your order which is very nice, so definitely i will put my next purchase again with them
Very happy with the purchase and everything was well protected in the box, because i was a bit afraid of the my purchase because it was a big box and very fragile, but everything arrived perfectly.
Definitely will order my next neon lights again with them
Thank for the very nice service!!!
Regards
Nico's BELGIAN BEER HOUSE
Fuerteventura
Canary Islands
April 13, 2026
Unprompted review
The Perfect Choice for the new Sport Studio
Communication regarding the design and the delivery of the order was excellent! The installation was very easy and I absolutely loved the result! A definite choice for the future whenever I need something!
April 6, 2026
Unprompted review
Confirmed delivery twice, arrived after the event — avoid if you have a deadline
Ordered a custom neon sign for our event on April 6th. Neonsfeer confirmed twice — in writing — that delivery would be on time. The sign never arrived before the event, making it completely useless to us. Do not order here if you have a deadline. Their confirmations mean nothing.
April 10, 2026
Unprompted review
Reply from Neonsfeer
Hello, William! We’re truly sorry to hear how disappointing this must have been—especially with an event date involved. We completely understand how important timing is in situations like this, and how frustrating it is when things don’t align as planned.
When we confirm delivery timeframes, these are always based on the latest information available from our production schedule and shipping partners. As a manufacturer, we ensure that each custom sign is produced and dispatched on time from our side, but final delivery timing can occasionally be influenced by external factors such as courier handling, transit conditions, or local logistics constraints—elements that unfortunately remain outside our direct control. That said, we always continue to monitor shipments closely and remain available throughout the process.
We certainly don’t take situations like this lightly, and we would genuinely appreciate the opportunity to review your order in detail and see how we can assist further. Please feel free to reach out to us at aftersales@neonsfeer.com
with your order information so we can look into this for you and provide appropriate support.
Your experience matters to us, and we remain here to help.
Neonsfeer - Support Team
Was helped all the way through with…
Was helped all the way through with design and size even though it was bit difficult as we had two things into one but come out perfect would definitely recommend Neonsfeer ⭐️⭐️⭐️⭐️⭐️
March 18, 2026
Unprompted review
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Wrong Design
After sending a digital logo, the sign was made wrong. After reporting the same, we received a response "Unfortunately, we cannot remake the sign for free"
If you were so oriented to work towards a solution you would not have given a don't care reply, and now after the review you are giving sugar quoted response. After submitting a digital HD Logo you mess with the design and we did not get a proof at least I would not approve of a wrong design on the logo. The only thing asked was for hands but you messed up the the entire design of the logo. So don't fake your concerns now. It was a wrong choice to give you the order.
April 6, 2026
Unprompted review
Reply from Neonsfeer
Hello! Thank you for sharing your feedback — we’re truly sorry to hear how frustrating this situation has been for you.
We completely understand how important it is for a custom sign to accurately reflect the logo provided, and we appreciate how disappointing it must have been to feel that the final result didn’t match your expectations. With bespoke orders, our production is based on the approved design files and specifications agreed during the process, which helps ensure clarity before manufacturing begins. That said, we always want our customers to feel confident and satisfied with the outcome.
Regarding the response you received, we understand how that may have come across, and we’re sorry if it felt abrupt or unhelpful. Our intention is never to dismiss concerns, but rather to assess each case carefully based on the design approval and production details. In many situations, we do our best to explore reasonable solutions where possible.
We’d genuinely appreciate the opportunity to take another look at your order and see if there’s anything further we can do to assist. Please feel free to reach out to us directly at aftersales@neonsfeer.com
with your order details and any supporting images — our team will be more than happy to review this with you in detail.
We value your feedback and hope we can still work towards a better resolution for you.
Neonsfeer - Support Team
Mixed Feelings
Order was placed with quick repsonses and a quick design images/pictures. Creation and delivery was quick enough, but thats where it ends. I was suprised to find the sign was split into 4 parts . no i understand that might have to be the way its done but that was not explained before the order was placed. When the sign was situated and installed very dissapoting to be able to see the join lines :-( especially when spending over £700 ! . I have questioned this with support but without any replies and dont expect anything now they have my money.! #dissapointing .. make sure you check everything before ordering
April 1, 2026
Unprompted review
Reply from Neonsfeer
Hello, Tristian! Thank you for taking the time to share your experience — we’re genuinely sorry to hear that the final result didn’t meet your expectations, especially after the positive start with our design and production process.
We understand how disappointing it must feel to notice visible join lines after installation, particularly for a bespoke piece at this price point. For larger or more complex designs, signs are sometimes produced in multiple sections to ensure safe manufacturing, transport, and installation. That said, we do appreciate that clearer upfront communication around this can make a real difference in setting expectations, and your feedback is valuable in that regard.
Regarding your attempt to reach support, we’re sorry if it felt like your query went unanswered. We always aim to remain accessible and responsive, though response times can occasionally vary depending on the nature of the request and ongoing correspondence. Please rest assured that we are here to help and would very much like the opportunity to review your case properly.
If you’re open to it, we kindly invite you to contact us directly at aftersales@neonsfeer.com
with your order details and photos of the installation. Our team will take a closer look and do everything reasonably possible to assist you further.
We truly value your feedback and hope we can still turn this experience into a more positive one for you.
Neonsfeer - Support Team
Einfach zu konfigurieren, gute Kommunikation & tolles Produkt!
March 31, 2026
Unprompted review
Reply from Neonsfeer
Hallo Martin,
vielen Dank für deine tolle Bewertung! Es freut uns sehr, dass du mit der einfachen Konfiguration, der Kommunikation und dem Produkt so zufrieden bist.
Beste Grüße,
Jeffrey
Broken Light & Abysmal Support Experience
I ordered two neon lights as Sinterklaas presents in November 2025. Both arrived promptly, but only one worked -- the other was not functional. I reported this to customer support immediately, providing exhaustive and repetitive documentation of the problems. After more than 4 months and dozens of emails, Neonsfeer has refused to resolve the issue by either replacing the faulty light or refunding me. Customer support often takes weeks to respond between messages, and asks for the same materials over and over again. It's utterly unprofessional and embarassing. For 4 months, I have had to look in my daughter's room at the broken neon light on the wall and be reminded of the broken Pakjesavond and continuous frustration brought on by this incompetent and low quality company.
November 24, 2025
Unprompted review
Reply from Neonsfeer
Hello, Frank! Thank you for sharing this — I’m really sorry to hear how frustrating this has been, especially when the lights were meant for such a special occasion for your daughter.
It’s great that the order arrived quickly, but of course a non-working light is not the experience we want for any customer. I understand how repeated requests and slower replies can feel exhausting. In some cases, our team needs to double-check details to make sure we provide the right solution, but we should always keep things moving as smoothly as possible.
We’d truly like to help get this resolved for you. Please reach out to us at aftersales@neonsfeer.com
with a reference to your previous emails, and we’ll make sure your case is reviewed again as a priority.
We appreciate your patience and hope we can still make this right for you.
Neonsfeer - Support Team
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Great experience and product! I am super impressed!
Super easy design functionality, super transparent purchasing process, the sign is exactly as I hoped it would be and super high quality. I am super impressed!
March 27, 2026
Unprompted review
Reply from Neonsfeer
Hi Bill,
Thank you so much for your fantastic review!
We’re thrilled to hear that you found the design process easy, the purchasing transparent, and that the sign exceeded your expectations in quality. We’re super glad you’re impressed!
Best regards,
Jeffrey
Neonsfeer
Super speedy creation and top quality
Super speedy creation and delivery from start to finish. The digital creation is what really sold it for us! Very good communication with the company and they were super responsive the whole time. Thank you, we love our sign.
March 25, 2026
Unprompted review
Reply from Neonsfeer
Hi Amy,
Thank you so much for your wonderful review!
We’re thrilled to hear that you were happy with the speed, communication, and especially the digital design process. Great to know you love your sign!
Best regards,
Jeffrey
Neonsfeer
My wife’s brand logo brought to life!!
Creating a bespoke sign with this company could not have been easier. The AI rendering of the product helps bring your design to life before you purchase and the service during the design process was really helpful to ensure I got the sizing right. I had a direct line to an agent via WhatsApp to make tweaks to the design before purchasing and the finished product did not disappoint. So please I went with the color option so that there is a range to choose from depending on the vibe. Now my wife’s business has a focal point for her online marketing on social media platforms and the brand logo she designed has been brought to life! Highly recommend!
March 20, 2026
Unprompted review
Reply from Neonsfeer
Hi James, Thank you so much for your amazing review! We're thrilled to hear that the design process was smooth and that our team could help bring your vision to life. It’s great to know the final sign met your expectations and is now a centerpiece for your wife’s business—what a fantastic use!
We truly appreciate your recommendation and wish you both continued success.
Best regards,
Jeffrey
Neonsfeer
Great Experiance from start to finish…
Great Experiance from start to finish and an amazing sign for my business. Fully recommend.
March 13, 2026
Unprompted review
Reply from Neonsfeer
Hi Nick, Thank you for your great review! We're delighted to hear you had a smooth experience from start to finish and that you're happy with your sign.
Best regards,
Jeffrey
Neonsfeer
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2 Gym Signs
Used this company for 2 signs for my business now and both have been excellent, fab service and delivered safely. Fantastic communication. Will use again for sure!
March 18, 2026
Unprompted review
Reply from Neonsfeer
Hi Amanda, Thank you so much for your kind words! We're thrilled to hear that both signs met your expectations and that our service and communication made the process smooth. We look forward to helping you with your next project!
Best regards,
Jeffrey
Neonsfeer
Totally amazing company
Totally amazing company, and so easy to work with. I simply uploaded my logo and received my mockup - looked great and not long after that I received the real thing…omg that just blew me away! So much effort had gone into making my neon logo, it is an absolute master piece - thank you so much Neonsfeer, brilliant job! 🫶🤙🏻
February 28, 2026
Unprompted review
Reply from Neonsfeer
Hi Michael, Thank you so much for your amazing review! We're thrilled to hear that the process was easy for you and that your neon logo exceeded your expectations. It’s wonderful to know our effort made such an impression—your kind words mean a lot to the team!
Best regards,
Jeffrey
Neonsfeer
Amazing sign great price even better…
Amazing sign great price even better customer service! Highly recommended!
March 16, 2026
Unprompted review
Reply from Neonsfeer
Hi Lyle,
Thank you so much for your wonderful review!
We’re thrilled to hear that you loved the sign, our pricing, and especially the customer service. Your recommendation means a lot to us!
Best regards,
Jeffrey
Neonsfeer
Great sign with amazing quality
Great sign with amazing quality! Quick dispatch and delivered safely!
March 9, 2026
Unprompted review
Reply from Neonsfeer
Hi Omer,
Thank you so much for your great review! We’re really happy to hear you’re pleased with the quality and that your sign arrived quickly and safely.
Best regards,
Jeffrey
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Reply from Neonsfeer
Hi Simon, Thank you for your kind words! We're glad to hear you found our service accurate and professional.
Best regards,
Jeffrey
Neonsfeer
Reply from Neonsfeer
Hi Gemma,
Thank you very much for your kind review! We’re glad to hear you found the ordering process easy, the delivery quick, and our team helpful.
Best regards,
Jeffrey
Fantastic communication from start to…
Fantastic communication from start to finish!
Great to see the design proof before committing to the purchase and then ace to receive the product exactly as drawn up!
Would highly recommend and wouldn’t hesitate to use the company again!
March 9, 2026
Unprompted review
Reply from Neonsfeer
Hi Heather,
Thank you so much for your wonderful review!
We’re thrilled to hear that you enjoyed the communication, design proof process, and that the final product matched your expectations perfectly. Your recommendation means a lot to us!
Best regards,
Jeffrey
Neonsfeer
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