Neptune - Weybridge Reviews 135

The staff at Neptune Weybridge are absolutely fantastic and go the extra mile in helpfulness.
I recently ordered a Brompton floor lamp through the store. They gave me an accurate expected arrival date and contacted me on its arrival. In store they assembled it and on my request displayed it in one of their room sets so I could check it out in context.
The floor lamp is beautiful, just what I hoped. And I have gone away very happy with my purchase and with the service I received in store.
Excellent store, beautiful products.

Really helpful staff who sorted my issue with head office & organised a replacement free of charge. V friendly & efficient in store which is in marked contrast to my experience in the Guildford & Wimbledon branches recently.

UPDATED
Following my earlier very negative one star review regarding Neptune mat emulsion I've had excellent customer service from Chris at the Weybridge branch. I've been given a full refund and my concerns have been passed to Neptune Head Office for their comment.
In MY experience, the paint isn't as durable as I believe it should be. That said, the colours are absolutely stunnjng and coverage is amazing. Worth taking a look if you're looking for something a little different from the standard brands.

I recently bought bedroom furniture from Neptune in Weybridge and had a very positive experience. Sophie was extremely helpful in-store and was welcoming and knowledgeable. The furniture is lovely and I’m delighted with both its design and overall quality.

Popped in to get advice on artificial flowers. Great selection and knowledgeable staff and came away with lots of ideas. Great service! Would highly recommend.

Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was to perfection, making onsite tweaks to ensure everything came together which was extremely rewarding. Thank you!

Great furniture thanks so much

Excellent customer service - the staff went above and beyond.
We have been using the Weybridge branch for several years and based purely on this transaction alone I will never go elsewhere. Sophie Elkin is a credit to your organisation.

The furniture is beautifully designed and crafted, staff in the stores are knowledgeable and helpful and the delivery team are punctual and couldn’t be more helpful. Highly recommend Neptune.

It’s always such a pleasure shopping at Neptune Weybridge. The team are incredibly friendly, helpful, and knowledgeable. The support and advice we’ve received from Sophie, Fiona, and Josh has been remarkable and is one of the main reasons we keep returning. Highly recommended!

Bought the Moreton table and absolutely love it, but this was matched by the excellent service throughout from Neptune. Very professional Neptune colleagues delivered, assembled and advised on use and care of the table. Excellent job all round!

Enthusiastic, creative and knowledgeable staff who went above and beyond in helping us choose our new living room furniture. Hours were spent in the Weybridge store experimenting with cushion combinations. Thank you Sophie. Loving our new lounge. The cushions are perfect!

Friendly and warm welcome along with knowledgeable staff...Very pleased with all the furniture and the delivery gentleman were very friendly and helpful !

Excellent service and products

I was visiting Weybridge and happened to go into the Neptune store on the High Street. Every assistant in the shop was friendly, smiling, helpful and efficient. I was not purchasing expensive, items but the assistance I received was as good as I think it would’ve been had I been purchasing a very expensive item.

Great service and help coordinating items and footstool for a lounge revamp

The delivery by Sean and Moses was first class. Polite, efficient and clearly a good driver to be able to back into my tight driveway:-)

Great fun with Fiona creating a mood board in very relaxed environment . Lots of useful tips and suggestions and plenty of materials to work with. Also enjoyed the company of the rest of the group.

We had such a great experience with Neptune Weybridge and honestly could not recommend them more. From our very first meeting we knew we were in safe hands.

Paul, the store Director at Weybridge, designed our kitchen and was brilliant from start to finish. He really took the time to get to know how we live as a family, and the result is a kitchen that not only looks beautiful but also works perfectly for everyday life.

Natalie, one of the designers, was equally fantastic. She has a brilliant eye for detail and helped us refine all the little choices, from colours and finishes to the small touches that make the whole space feel special.

The craftsmanship of Neptune’s products is second to none, but it was the people at Weybridge who made the experience so enjoyable. A special mention too for the installation and painting team. They were meticulous, tidy, and genuinely lovely to have around.

Our new kitchen has quickly become the heart of our home and we are absolutely thrilled with it. If you are thinking about Neptune, definitely go to Weybridge and ask for Paul and Natalie. You will be in the best hands.