Nested Reviews 991

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, noting that interactions are pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers frequently mention the efficiency and ease of their overall experience, with quick response times and smooth communication being key factors. However, some customers also noted issues with communication, mentioning that they experienced delays in responses and felt pressured for unrealistic completion dates. A few people also felt that the service did not meet their expectations, describing difficulties in communication and a lack of job performance.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers find service to be positive, highlighting the personal, tailored, and professional approach.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and proactive approach... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the ease of communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling our property couldn’t have been easier with Simon’s help. His expertise, character and professionalism shone through from the moment we met him. His skills behind the camera are outstanding a... See more

Rated 5 out of 5 stars

If you’re selling in Greenwich, we highly recommend Reiss Braniff with Nested. He knows the market in Greenwich well, he sold our house this year for the price we wanted and made the process as easy a... See more

Rated 5 out of 5 stars

Ben was absolutely brilliant in helping us get our flat ready to sell. He gave us the advice we needed to make the right improvements, and thanks to his guidance and professionalism, we got it sold! B... See more

Company replied

Rated 5 out of 5 stars

Matthew Gullick sold our complicated property in Winchester and we wouldn’t hesitate to use his highly professional service again. We have recommended him to two Winchester friends who will be using... See more


Company details

  1. Real Estate Agents

Written by the company

Estate agents you'll actually like, with technology you'll seriously love. Learn more about the modern agent on our site or by calling 020 3858 0695

The modern estate agent

Written by the company

Get the best result from your sale by combining the best of traditional agents with powerful technology.

Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Highly recommended for sale & purchase

Tom managed my sale and purchase and I honestly am not sure we would have made it all happen without his determination! We completed both as part of a 5 house chain within 2.5 months from offer to completion.

There were multiple delays and complications on both sides but he always remained positive and supportive. Communication was easy, he was responsive and friendly throughout via email and text.

The online listing for my sale looked great, the photos were very well done, Tom came over himself to help the photographer get the best shots.

Would not hesitate to recommend!

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Had a good experience selling my flat…

Had a good experience selling my flat which had had cladding issues. Michael Flynn was experienced and gave good advice for the sales process, made sure the viewings were at convenient times, and managed the sale very professionally. There were a few hiccups and curveballs with the freeholder's paperwork, but Michael was able to defend the price and was a fantastic ally throughout the process. I went with Nested partly because of their well designed digital offering (which was great for the early days of getting viewings) but getting to the offer was just the start. Given the fairly complex sales process, I'm very glad to have had a skilled and responsive agent working on the case, to apply the right pressure at the right times.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional agent

From the day Pablo Brezzo became my nested agent it became clear he was a different type of agent compared to my previous experiences, nothing was to much trouble he gave expert advice and took care everything, even when there where some hiccups he was on the ball following up with other agents and even my mortgage company, helping everything to go through smoothly.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Simon Bourne was very helpful and extremely responsive. We bought a property via him and he did everything possible to help. Would highly recommend.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant alternative to the high…

A brilliant alternative to the high street sharks. A platform for independent estate agents who will be more dedicated and personal to you a a better rate. Highly recommend, especially in the KT3 area with Kirsty who i can only describe as a hero. We could not have done it with out her. Not only did she find a buyer immediately and supported us through every step, including dealing with a very uncommunicative solicitor, but gave some fantastic difficult advise. Could not be more grateful. Thank you again x

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Tom Cottrell was great and got my place…

Tom Cottrell was great and got my place photographed (with some amazing pics) and sold in literally a week for more than the asking price, while we were away on holiday! He was v responsive throughout and generally a great guy. Would definitely recommend using Tom.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Ben was fantastic, he kept all parties on schedule, I don’t think my purchase would have happened without his commitment to it. Ben was always responsive to queries and kept me sane throughout! Highly recommended! Thank you Ben!

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Adam was great

Adam was great. He was spot on with his recommended price for my flat and kept me well informed during the sale process. It was generally a very smooth experience.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Pablo was fantastic!

Pablo was fantastic! We bought our new home through him and it couldn’t have gone any better. He was available when we needed and such a great support! Couldn’t recommend him more. Thank you Pablo.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

If you want to sell, then you have to put yourself in the window...

I rate Pablo for his proactive and attentive approach.
We worked together well, I gave Pablo all the details, stories and quirks that I thought would be relevant to selling our property fast, for the best price and to the right buyer. We timed the photo's to maximize the best of the natural light and really show the property at its best. Pablo took it from there and we didn't look back.
He kept us informed along the way, returned calls and answered questions whenever asked.
I have to say it helps if as a seller you are proactive and support your agent. We had a rhythm where we made the property available at the weekend and all but x1 evening a week. If you want to sell than you need to view things from your buyers perspective and ultimate flexibility is the key.
Fortunately it took no time at all to go under offer and the rest is history.
Thanks Pablo & Nested!

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Simon Bourne helped us witjh our…

Simon Bourne helped us witjh our relocation from London to Darlington with completing house tours of p properties and giving advice introduced us to a great people for all aspects of the sale A natural Salesman with great customer service a real cut above the estate agents who we were dealing with!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible Service and Knowledge

We recently had the fantastic opportunity to work with Ben from Nested who helped facilitate the entire purchase process for the property. Meeting Ben was an incredibly refreshing experience in contrast to the "standard traditional" estate agents we've usually encountered. Usually the estate agents we come across are very passive, unaccommodating and treat you like a tick box exercise with very limited knowledge on the property.
Ben was very transparent from day one, he knew his information inside out regarding the seller and his history, indepth information of the property, he helped facilitate the viewings whenever we needed, he knew our requirements, expectations and overall was very personable with his experience in the industry. He also went one step further in making the sure legal process with the solicitors was running smooth from both parties.
I would highly recommend using Ben, he really redefines what an estate agent should be! Going forward I hope to use Ben again in the future and have already recommended him to family and friends.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Nested have been a great Agency to deal with!

Jack has been a great agent to deal with throughout our buying process. He has been friendly, responsive and professional throughout the legal process. As a result, I highly recommend buying through Nested with Jack and I would have no hesitation to use him to sell any property in the future.

March 19, 2025
Rated 5 out of 5 stars

Jack keeps selling

OK this is the third time Jack has sold a house for me. As a landlord selling my properties one by one he is steadily moving up my list of "most called person".
Went to market in October, sold in December and completed in March, not the easiest of times to sell.
Jack made suggestions for improving the look and feel of the house which are not always obvious.
He puts potential buyers at ease with his charming and winning manner and I believe leaves a lasting impression (or perhaps I am thinking of his solemn gaze from the "for sale" board).
He is like an usher that guides you to your destination with calm and minimal fuss.
Wishing you every success (but not to much as you need to be available for my next one).

March 15, 2025
Unprompted review

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