nesto mortgages Reviews 340

From start to finish this was a first class experience. Tom initially helped me out with the application process and then my file was passed on to Heidi for all the behind the scenes paperwork. Tom was informative, helpful and very personable. He really went above and beyond to help me during the application process. It was a seamless experience! Now to Heidi… There aren’t enough words to describe how wonderful Heidi was to work with. She truly cares about you as a person not just an applicant. She took customer service to the next level. I had some unexpected personal challenges come up during the application process and she went above and beyond her job description to help me. I feel like I made a friend during this process, which I understand is a strange thing to say for a mortgage application, but I truly mean it. I will only work with Nesto in the future and I hope I have the pleasure of working with Tom and Heidi again. Thank you both !

Excellent streamlined process. The UI is simple to use and is clear about the information to provide.

TL: DR: Extremely great service from Nesto, shout out to ‘Andrew Mitchell’ and ‘Alin ayvatian’ who helped me through the process.

Detailed review:
Day 1: Found ‘Nesto’ and created account. Filled all personal details which required for mortgage.
Day 2: contacted by Nesto ( Andrew Mitchell).
Day 3: Uploaded all documents.
Day 4: Andrew asked for few more documents. Negotiations done on interest rates. ( a good competitive rate)
Day 5: My file moved from Andrew to Alin Ayvatian.
Day 6: Nesto submitted my documents to lender. ( This is my favourite part - received an email about what are the next steps in the process)
Day 7: Received conditional approval - need to send couple more documents.
Day 8: Sent remaining documents and Mortgage approved !!

Wow, can’t believe everything happened in less than 10 days and everything ONLINE , no need to go to any banks or anything, Nesto worked for me very well.
I do NOT need to take time to book an appointment to meet anyone to get my mortgage.
It is a WOW moment for me :)

P.S : I’m a first time home buyer, so it’s exciting times for me.

couldn't recommend enough.
I had huge help from both Steve Chang and Alin Ayvatyan, they helped me so much through the whole process and made everything as clear as possible! This was my first time buying and they really helped with everything and made it quite an easy process, and both were a pleasure to talk to. Will definitely use again

our mortgage was in underwriter's review for many many days due to lack of communication and negligence. The whole process of getting the mortgage has been very stressful and our associate we are working with is just incompetent. Very disappointed and frustrated.

This is to say thank you to Steve Chang and Alin Ayvatyan for being so patient, kind and helpful during our mortgage process. Steve was always quick to reply to my calls or emails and explain things clearly and offer advice. Alin was also very quick to get in touch, provide us with updates and made the final steps of the process very easy. Thank you both!

The advertisements and promises are too good to be true. Upon completing the initial online assessment I was quoted 1.80, promised aproval in as little as 24 hours and better rates than the big banks. Submitted a lot of documents 2 and 3 times. Then received an email invoice to pay 300+ for a property appraisal so that they can make sure we weren't "overpaying for a mortgage". Despite having a city appraisal recently done by the previous owners and a real estate market survey. We declined and offered to forward the current ppraisal documents we had. They insisted that their property appraisal 3rd party company was a mandatory process to ensure the best rate. Also they had concerns" about the credit check . I had a 800 score and only 1 credit card with no balance. They wanted the statements to "verify " something or the other. Their best offer after 2 weeks of back and forth. 2.5 % variable compared to the 1.8 advertised. I had already been pre approved by a big bank for 2.1 variable with wayless paperwork and a lot less mortgage restrictions. I went with the big bank on this one. However even after declining the 3rd party appraisal and to continue business, recently I still received a request for payment of this mystery property assessment company. I filed a fraud complaint with the BBB.

i was not able to renew my mortgage due to my credit rating but was given advice on how to try to help myself
to rectify this issue the mortgage adviser i delt with took the time to help me and i am very grateful for that
Thank you Samson
i fully recommend Nesto to anyone looking for a beter mortgage rate

Better rate than the "big banks." The best rate my bank could give me was 2.7%. That's the "special rate." Really???? Save $$$$!!! Call Nesto!

Kelly and Tanya will look after you! They are
phenomenal!! They take you step by step through the process. If you have any questions, just call or email. They get back to you very fast! (Unlike the "big banks, where you'll be treated just like another number.) Here, they actually CARE about their clients!

I had a more complicated case of mortgage renewal -- wanted to renew early for better rates, but took a pay cut so had to bump up the mortgage term in order to afford it.

I filled out an application, but thought it was not worth the work and cost to renew early after doing some math.

Still, I got a call back from Samson, and decided to hear my options. To my surprise, he also suggested that it was not worth renewing, and offered me a few helpful tips based on his knowledge of my current lender. It was a nice surprise to hear the honest and knowledgeable opinions from an agent.

Definitely looking forward to work with Nesto and Samson the next time around!

From start to finish our whole application with Nesto has been effortless and stress free. As a first time buyer with a very strict budget I did a lot of thorough initial research and met/spoke with half a dozen different mortgage "specialists" and advisors, from independents to top six banking institutions. Each time the advice we were given contradicted the last and left me feeling incredibly unsure as to what the process would involve and if we (myself & my wife) would realistically be approved. Then we came across Nesto through an article on a national news site and from start to finish they have been fantastic. Tom Antonick was the broker we were paired with and his advice and honesty was worlds apart from the muddle of answers I'd been given previously. He talked through the process in plain English, was always contactable and got us a wonderful rate (especially considering we are fairly new to Canada and first time buyers) and really made everything low stress. We then got continued support from mortgage processor Alin Ayvatyan who continued the consistent feedback and help we needed to get the deal done.
For risk averse people like myself trying to purchase their first home, the prospect of borrowing the sums needed to purchase a home and the legal process involved can be very daunting, but the team at Nesto made everything very straightforward and easy.

We cant recommend them enough!

Excellent service from Nesto Wadi kabir! Ordered a cake just 24hrs before on urgent basis! They made it & upto the point! Staff is very cooperative! Fresh food Manager of wadi kabir branch (Mr.Shanavaz)was excellent with his job! Best customer service!

As a mortgage agent myself, I was interested to see what Nesto was all about and gave them a try after a couple of bad experiences with mortgage “specialists” from the banks. I can say that Nesto has hired an excellent team of industry professionals. Samson actually pinpointed the right lender for me right away even though the algorithm suggested an alternative. The rate he secured for us was one of the best in the market at the time. He was able to work with the underwriter to get some exceptions in my non-traditional scenario so his relationships are clearly well developed. Alin took over as my loan processor and navigated a difficult last minute situation, even calling me late on a Friday night to tell me our file was finally complete - much appreciated! The online pre-screening process and document collection portal made everything really easy. We’re set to close next Friday and I am really glad I reached out to Nesto. Thank you again Samson and Alin!

As our first home purchase, me and my wife chose NESTO because of their good rates.
At the beginning, I didn’t really know what to expect with an online mortgage company.
But as I go through the application, I quickly realized how easy and convenient it is. The submission of documents was very straight forward, wherein you can also track your progress.
Plus, I got exceptional customer support from Melanie and Stephanie throughout the application process.
In the end, the application was approved days before the deadline with the rate we’re hoping for. I never imagined it would be this simple.

I found the online process less appealing than the traditional face-to-face with a broker. But otherwise, it all worked out, and am happy with the results. Samson was great. Very helpful and very patient. I am 79 and not as sharp as I used to be but his patience was appreciated.

Excellent service
The reps we spoke to were super helpful
Got the mortgage done nice and quickly

Akosua was very helpful through the whole process! Everything was easy and straight forward, closed on time with no issues and saving a ton of money with my new low interest rate!
Highly recommended

We used the mortgage squad to purchase our home and it was a very pleasant experience. They were so thorough and professional. We were dreading about the mortgage process but they made it flawless for us.

Thank you guys!

Flat-out disastrous experience with Nesto. The customer service staff are great at the beginning of the process, but unfortunately it gets worse just when access to you mortgage broker and their support is essential : when an offer is about to be made.

Many calls and emails went unanswered the day before we made an offer, when we needed an ajustment to our pre-approval letter. Each call that day was met with different explanations... when we were able to get the line. The first three times, Nesto hung up after 15 minutes of waiting. When we finally managed to speak to someone, we were told our broker Charles Audy had not yet started his day, that he would call us ASAP, and that it was "impossible" to speak to another broker.

Then the agent made an appointment for us to speak with Charles. He never called us back at the set time of the appointment. When I called Nesto 45 minutes later, I was told that he was finishing another call, and that he would call us right back - which was not the case. I called again, only to learn that the broker in question was off that day. No one would have called me back, and I would not have been transferred to another broker, despite me stating that this was urgent.

The next broker assigned to us - it was now the end of the day - finally admitted over the phone that his colleague had made mistakes in the initial preparation of our file. The next day, the pre-approval letter we had been promised finally arrived, a few hours late... and above all with the wrong amounts. This forced us to look for a plan B within hours of a purchase offer.

We will not do business with Nesto ever again.

Great service. Advisor gave me best rate upfront, beating my bank by -0.40%. Love it!