My experience with Nesto was EXCELLENT. Thanks . Special for Jeff so the attention for give me solutions was GREAT. Jeff will be Manager soon I honestly about this review. Nesto improved regarding... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed to secure a mortgage within a very short timeline and Jeffrey Liu helped us out immensely. He made sure that our file was prioritized and he was on top of communicating with us always. He en... See more
Company replied
I went through Karun Khanna and he's probably the most helpful customer service representative that I've ever had. He walked me through the pros/cons very well, and got back to my questions and phone... See more
I had been having a terrible experience with my "big bank" as I needed to weigh options to sell and buy new or renew my existing mortgage. The bank was just far too siloed to be able to provide an... See more
Company details
Written by the company
At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.
Contact info
2200 Rue Stanley, 1er étage, H3A 1R6, Montreal, Canada
- +1 833-447-4403
- inquiry@nesto.ca
- www.nesto.ca
4.2
Great
340 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I would highly recommend Elischa David…
I would highly recommend Elischa David Salazar for his fantastic customer service. He was professional and promptly followed up with all communications. He is an expert dealing with mortgages. I will definitely contact him in the future.
November 1, 2024
Unprompted review
Reply from nesto mortgages
Hi there,
Thank you for your recommendation! We’re so pleased to hear that Elischa provided the professional, responsive service you needed. His expertise and dedication to clear communication are what we strive for, and it’s wonderful to know he made a positive impact on your mortgage experience.
Wishing you all the best ✨
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A competitive mortgage solution
Nesto is truly set to revolutionize the mortgage industry. Their documents and processes are transparent and everything is done online. One of the best online lenders. Highly recommend
September 30, 2024
Unprompted review
Reply from nesto mortgages
Hi Mathan 👋
Thank you for your kind words! We're thrilled to hear that you found our transparent, fully online process so effective. We strive to provide a seamless and straightforward experience from start to finish. Your recommendation means a lot, and we’re here to support you whenever you need.
Thanks for choosing nesto! ✨
Peace of mind with a great team
Renewing mortgages is a daunting task. Everything they did made that part of my life easier. It is because of them that I was able to feel lighter and not worried about my mortgage. With that extra energy, I’m able to enjoy precious moments with my 10 months old. Can’t thank them enough.
September 24, 2024
Unprompted review
Reply from nesto mortgages
Hi Sophie,
Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that our team was able to make the mortgage renewal process smoother and less stressful for you.
Knowing that our efforts allowed you to spend more quality time with your 10-month-old brings us immense joy. It's our goal to provide exceptional service and support to our clients, and your review is a testament to that.
Thank you again for choosing nesto.
Mortgage Experience with Nesto
My experience was great. As soon as I was connected with a mortgage advisor (Karin Khanna) the experience was quick and easy to understand. If I had questions my advisor answered them quickly and thoroughly. In addition, Karun always answered my calls or got back to me very quickly. Nesto paid and transferred funds to my legal team on time with no delays. The only part of my experience that I would have liked to be quicker would be getting connected with a mortgage advisor sooner. It took a while for pre approval to be processed. Overall a fantastic experience and I would highly recommend using Nesto.
September 18, 2024
Unprompted review
“I had an excellent experience working…
“I had an excellent experience working with Karun at Nesto. From start to finish, they were professional, responsive, and extremely knowledgeable. They took the time to understand my financial situation and provided clear and tailored advice that made the entire mortgage process smooth and stress-free. I especially appreciated their ability to answer all my questions in detail, ensuring I felt confident in every step. I highly recommend Karun Khanna and Nesto for anyone looking for a straightforward and supportive mortgage experience
September 6, 2024
Unprompted review
Reply from nesto mortgages
Hi Samarpith👋
We're so happy to hear that your experience with Karun was exceptional! It's our goal to make the mortgage process as smooth and stress-free as possible, and it sounds like Karun did a fantastic job.
Thank you for taking the time to share your positive review, however we would love to change that 4 star review into a 5 star review. Please don't hesitate to reach out to us at support@nesto.ca for further feedback.
Regards,
nesto team✨
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Eve Berardelli really helped me to get…
Eve Berardelli really helped me to get approved and with a rate that I was very happy with.
August 8, 2024
Unprompted review
Reply from nesto mortgages
Hi Jeremy 👋
Thank you for your kind words! We're delighted to hear that Eve was able to assist you in securing a mortgage approval and a rate that met your expectations. Our team is committed to providing personalized service and helping our clients achieve their homeownership goals. We appreciate your trust in nesto✨
5 stars from the first call to the approval
Buying a house can be stressful and also confusing at time because it is not something we do often. I called my representatives many times. They both always took my calls without ever showing exasperation. They were very comforting by providing very explicit and detailed answers to every single question I asked. I will recommend Nesto to all my friends. Thank you Olivier and Alexander helping me getting my dream house
August 21, 2024
Unprompted review
Reply from nesto mortgages
Hi Louis 👋
Thank you for your kind words and 5-star review, Louis! We're thrilled to hear that Olivier and Alexander were able to provide you with the exceptional guidance and support you needed throughout the home-buying process. Our team strives to make every client's experience as smooth and stress-free as possible.
We appreciate your trust in nesto and are grateful for your recommendation to your friends✨
Amazing service
Amazing service! Fast response time. Well done, team.
August 16, 2024
Unprompted review
Reply from nesto mortgages
Hi Henri 👋
Thank you for your 5-star review! We're thrilled to hear that you had a positive experience with our team. Your feedback about our fast response time is especially valuable to us. We're committed to providing excellent customer service and appreciate your recognition of our efforts.
Thank you again for choosing nesto for your mortgage needs✨
Incredible Experience at Nesto
We had the pleasure of dealing with Elischa at Nesto for our mortgage needs. Elischa was friendly, knowledgeable and made the process very easy for us to understand and navigate through. Nesto helped us every step of the way, and ensured that we ended up with a great rate and incredible mortgage package.
August 15, 2024
Unprompted review
Reply from nesto mortgages
Hi Vincent 👋
Thank you for your 5-star review! We're delighted to hear that you had a positive experience with our team.
We're especially pleased to know that Elischa provided you with exceptional service. Our team is committed to making the mortgage process as smooth and stress-free as possible, and we're thrilled that Elischa exceeded your expectations.
We're also happy to hear that nesto was able to help you secure a great rate. Our goal is to find the best possible solutions for our clients.
Thank you again for choosing nesto.✨
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Nakita Narayan and Alcindo Vicente made…
Nakita Narayan and Alcindo Vicente made my mortgage renewal simple and stress-free!
I contacted a number of mortgage brokers in the weeks before my mortgage was due for renewal and nobody got back to me. Within minutes of posting an inquiry online to Nesto, Nakita Narayan, a Licenced Mortgage Advisor, contacted me and we discussed mortgage options to tailor a mortgage to suit my needs. I uploaded a few documents and within a day I received my I initial approval. Alcindo Vicente, Mortgage Processor, took over from there to help me upload all the required paperwork to process and finalize my mortgage. Once everything was finalized, they arranged for a lawyer, Martino Cavaleri, to come to my house to go over the mortgage agreement with me and for me to sign. Nakita stayed in touch by text and email and was quick to respond when I contacted her and answered all of my questions. The whole process was relatively seamless and from start to finish took three weeks. The virtual processing and having the mobile lawyer meant I didn’t have to leave my home to get this done. Nakita and Alcindo were very knowledgeable and helpful throughout the process.
August 16, 2024
Unprompted review
Reply from nesto mortgages
Hi Donni 👋
We're so happy to hear that your mortgage renewal experience with Nakita and Alcindo was stress-free and seamless! It's wonderful to know that their expertise and personalized approach made the process so easy for you.
Thank you again for choosing nesto.
Best regards,
The nesto Team✨
Superb Customer Service
Karun & Alcindo are very knowledgeable, both provided me with a quick assistance to get my mortgage renewal process easily and smoothly. I really like how fast to get a hold of them directly eighter the phone or email compare to other lenders. I also do like the transparency of informations provided to the customers and how easy to use the Nesto Applications. Thank you Karun and Alcindo for great customer service!
August 14, 2024
Unprompted review
Reply from nesto mortgages
Hi Racelle 👋
Thank you so much for taking the time to share your positive experience with Karun and Alcindo. We're thrilled to hear that they were able to provide you with a quick and seamless mortgage renewal process.
Our team strives to offer exceptional customer service, and we're delighted to know that our efforts were appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Sincerely,
The nesto Team✨
It seems like a scam
It seems like a scam. I believe their underwriters are outsourced to a country where they don't even know the difference between a T1 and a T4 form.
They kept asking for my T1, and I kept explaining to them that it's the T4 form that gets issued by an employer, and based on that, we file taxes in Canada.
They even asked me to log in to the CRA (Canada Revenue Agency) website and get the T1, but how is that possible? There's no trace of a T1 because employees of an organization receive a T4.
This request kept repeating for 2 days, and in the end, I had to give up. Unfortunately, I had to deal with an unprofessional agent from India who, I believe, was not even trained on customer obsession.
He wouldn't even respond to calls. Seriously? Is this how you treat your customers?
August 15, 2024
Unprompted review
Reply from nesto mortgages
Hi Sunil,
We apologize for any confusion or frustration you experienced during the application process. Please note that our underwriters are based in Canada. It's sometimes necessary to request additional documentation from clients to verify the authenticity of the income information provided so that we can provide the best mortgage solutions to our clients. A T1 form is a summary of all income taxes paid to the Canada Revenue Agency (CRA). All Canadians are required to file this form, which declares all income generated during the specified calendar year.
We value your feedback and would like to resolve any remaining issues. If you'd like to discuss this matter further, please feel free to contact our support team at support@nesto.ca.
Regards,
nesto team
Amazing Service
I recently had the pleasure of working with
Elischa Salazar and was thoroughly impressed with the exceptional service I received. Elischa's professionalism, expertise, and dedication made the entire process smooth and stress-free. I highly recommend Nesto's services to anyone in need of mortgage assistance. Their team, especially Elischa, goes above and beyond to ensure customer satisfaction.
August 8, 2024
Unprompted review
Reply from nesto mortgages
Hi Omer👋
Thank you for your 5-star review! We're thrilled to hear that you had such a positive experience with Elischa and nesto. We're also delighted that nesto was able to help you secure a mortgage that met your needs. Our goal is to make the homebuying process as smooth and stress-free as possible.
WIshing you a wonderful day ☀️
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Great service and quick responses if…
Great service and quick responses if anything comes up during the process
July 18, 2024
Unprompted review
Reply from nesto mortgages
Hi Brennan 👋
Thank you for the great review! We're pleased to hear that you received excellent service and quick responses throughout the process.
Wishing you a wonderful day ☀️
Elischa was a pleasure to deal
Elischa was a pleasure to deal with. He was very prompt in answering any concerns and I could call him anytime I needed. It was a straightforward process switching from my big bank and they couldn't touch Nestos rates.
July 16, 2024
Unprompted review
Reply from nesto mortgages
Hi Sean 👋
Thank you for the wonderful review! We're thrilled to hear that Elischa was a pleasure to work with and that he promptly addressed all your concerns. It's great to know that switching from your big bank to nesto was a straightforward process and that our rates were unbeatable.
We appreciate your trust in nesto and can't wait to work with you in the future!
Very easy.
The ease of applying, adding my documents, communicating with my advisor were very easy, and the prices was seamless and fast.
July 9, 2024
Unprompted review
Reply from nesto mortgages
Hi Kevin👋
Thank you for your fantastic review! We're glad to hear that the application process, document submission, and communication with your advisor were so easy. It's great to know that everything went smoothly and quickly for you.
Thank you for choosing nesto ✨
The ease of getting our mortgage with…
The ease of getting our mortgage with nesto was fantastic. The process started with Elischa who walked us through everything we needed to do and the information we needed to provide to get the process started. The process was then turned over to Stephanie who helped us to obtain the mortgage approval and she was equally amazing. Would not hesitate to contact nesto.
June 27, 2024
Unprompted review
Reply from nesto mortgages
Hi Bill 👋
Thank you for the excellent review! We're thrilled to hear that your mortgage experience with nesto was so seamless. Elischa and Stephanie were both instrumental in guiding you through the process, and we're glad they could assist you so well. We appreciate your trust in nesto and look forward to helping you again in the future!
Have a wonderful day
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Best Decision
Best Decision
Elischa and George were incredible to work with. Elischa took the time to get to know me as a person and understand my situation. Everything was smooth with the online database Nesto uses to communicate. I will recommend Nesto to everyone!
June 27, 2024
Unprompted review
Reply from nesto mortgages
Hi Nicole👋
Thank you for sharing your positive experience with us! We're delighted that Elischa and George provided incredible service. It's wonderful to hear that Elischa took the time to understand your unique situation, and that the online platform made everything smooth for you.
Your recommendation means a lot to us, thank you for taking the time to provide us this 5 star review.
Have a great day☀️
Great transparency
We switched from Multi-prêt to Nesto and it was for the better. We've talked at multiple time with the Nesto agents to be sure too understand every part of the engagement, penalties, etc. and they always tooled the time to do soo.
The app feels more secure when transferring documents than and they were really helpful with our situation.
May 21, 2024
Unprompted review
Reply from nesto mortgages
Hi Gabriel 👋
Thank you for sharing your positive experience with us! We're thrilled that you made the switch and found it to be a better choice.
Regarding our application process, we're delighted that you found it secure for transferring documents. Your feedback means a lot to us, and we look forward to continuing to provide excellent service!
Have a great day!
Sebastien Desgroseillers and Stephanie…
Sebastien Desgroseillers and Stephanie Provost provided gold standard service throughout the entire process.
They are both knowledgeable, prompt to answer the many questions that I had and professional in their demeanour. They gained my trust which is granted to a selected few.
For these reasons, I vouch that Nesto is great mortgage lending company.
June 17, 2024
Unprompted review
Reply from nesto mortgages
Hi Isabel 👋
Thank you for sharing your outstanding experience with us! We're thrilled that Sebastien and Stephanie provided gold star service throughout the entire process. Their knowledge, promptness in answering your questions, and professional demeanour are commendable.
We're honoured that they gained your trust—a testament to their exceptional service. Your vouching for nesto as a great mortgage lending company means a lot to us. We look forward to continuing to exceed your expectations! 😊
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