Rigid accounting
I have been a customer at Netgroup for several years but I have now decided to quit using their services.
Compared to Amazon EC2 the service is just too poor, when taking into consideration, that the Netgroup VM pricing is at least twice of Amazons. In conclusion my business will be consolidated with Amazon from here on.
With the pricing in consideration the following customer service experience triggered the decision to leave.
At Netgroup all bills are sent out manually and have to be paid manually. Recently by mistake we paid a small amount less than invoiced after an upgrade to our agreenment.
Next bill had a fee added for the late payment of approx. 40$. Of course we also forgot to add the extras on that payment. Our mistake, but it is just way to rigid.
I have been suggesting an automatic billing process to Netgroup for years, but nothing has happened.
