Gum works great for me
Gum works great for me, super convenient and nice taste. Great customer service too, when auspost lost my order Jordan sent me a replacement straight away and even included an extra packet.
January 5, 2025
Unprompted review
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3.4
Average
2 reviews
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Scam Free Trial - Avoid
Can't speak to the actual product, but watch out for their scam of a free trial. Given they are using these methods, they know won't get genuine repeat customers.
If you search for ‘caffeine energy gum’ on Alibaba, you’ll find this exact whitelabel product from China which has been marked up 1300% from USD 0.40 a pack (about 60c AUD).
Once you order, you are locked into a subscription you cannot cancel until you've paid at least once - what happened to free trial? Neuchu will attempt to charge you $72 for "4 Months Supply". They state that the conditions were shown on the page, but they are deliberately not obvious. Better yet, they claim the $72 is the "40% off" price - meaning they would attempt to charge $120 at full price.
You receive an email with 12 hours to cancel the order. Doing so will also cancel the free trial and just give them all of your details for nothing.
December 16, 2024
Unprompted review
Reply from Neuchu
Hey Krn, it's Jordan the Founder here. Hopefully I can explain a bit in response.
Our gum is manufactured with more than caffeine. We have l-theanine, b vitamins and taurine. Our premium ingredients, manufacturing process and shipping adds to the costs. But this ensures effectiveness of our product.
The $72 is 40% OFF and you get 112 Pieces which is 64 cents per gum. 2 pieces is the same as a coffee or energy drinks so you're making huge savings switching from coffee or energy drinks.
We provide the free trial so you can try Neuchu yourself for free. No other company does this.
You get 21 days to cancel your subscription and we send several emails reminding you of the upcoming payment with more than 12 hours to cancel.
You are never locked into a subscription and you can cancel at any time.
Have a lovely new year!
Cheers,
Jordan - Founder
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