Ordered a fleece jacket. Never got any info about the item even after I tried contacting the support. Only after I commented under their post about how they literally scammed me did they dm me on inst... See more
New Wave Amsterdam
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute scam, don‘t order here. Website looks nice, but the clothing‘s quality isn‘t, sizing is weird. Bought a jacket which I returned and never got refunded back!! Unbelievable. Should be shut down... See more
Cute jacket ordered on 7/09/2021 (Order #364217). One month later, nothing, even though I had emailed them three times, and "Mason" kept apologizing and telling me the confirmation would come soon. Af... See more
I recently ordered a hoodie, took about 10 days to arrive which isn't bad at all considering the circumstances at the moment and it was boiling hot last week! Hoodie is really good quality and comf... See more
Company details
Written by the company
With our generation there are constantly new waves in the fashion industry. The question is how we react on it. With New Wave we want to create our own wave. Are you ready to surf on it?
Contact info
Amsterdam, Netherlands
- info@new-wave.amsterdam
- www.new-wave.amsterdam
Not a scam, but a drop shipping company
I ordered the "vintage shirt" 10-20 days ago but unfortunately the courier in Sweden lost my package so I contacted New Wave and said my package was not delivered and they immediately sent a new package that arrived today. No problems with the customer service, they were very friendly and swift.
So no, as some reviewers write, this is not a scam BUT do note that it is a Drop Shipping company, meaning they do not produce or design any of the clothes themselves but ship them directly from AliExpress and the likes from China. That is fine and not a scam, I didn't realize this until I had already ordered so that is on me but I honestly wouldn't have ordered if I knew that.
The shirt itself is surprisingly good quality, thick material and nice colors. As New Wave notes on the website the sizes are small, but that's selling it short - they are T I N Y. I am a tall guy, medium built and usually can sport a Large but ordered XL and the XL was closer to a S/M.
TL;DR New Wave drop ships clothes from China/AliExpress and if you like the designs and order do take at least 2 sizes above your normal (at least for the shirt).

Reply from New Wave Amsterdam
Shirts are too small, shipping takes long, no free returns
The shirts were much smaller than expected. I ordered 2XL because they said to order one size taller. They are more like M or S. The shipping took weeks. You have to pay the return shipping to the Netherlands yourself – which is the worst part, as it’s not my fault that the shirts are that much smaller than expected.

Reply from New Wave Amsterdam
Awful customer service
Awful customer service, they have now stopped replying. No goods received at all. Told me they think it’s been delivered. Must be a scam.
[Order #344316] (December 19, 2020)

Reply from New Wave Amsterdam
long delivery but great costumer support & quality
long delivery, but costumer service was very good. Something was not fitting. And they did a lot to make me happy, even if it was my fault.
Always buy the sizes 1-2 sizes larger. Have fun with the clothe.
The quality is great by the way!

Reply from New Wave Amsterdam
awful
awful customer care. thin material. OVERDUE shipping. shame..

Reply from New Wave Amsterdam
Payal is very friendly and…
Payal is very friendly and professional. I always ask for her advice in many skin care
Mahwish was amazing!
Had a much needed facial with Mahwish. All Covid compliant and purchased sponges to bring back for next time.
Good shop where I bought a shirt
Good shop where I bought a shirt! Fast delivery and good quality
Fina
Fina, was great!!!! I had my eyebrows done she did it the way I wanted, I would highly recommend going here.
Ordered something that never arrived
Ordered something that never arrived. Had to wait 60 days until I could ask for refund and thankfully they did refund.
Would not recommend as probably a scam but at least they gave me my money back.
Also pretty sure all the good reviews on here are fake
Bought a long sleeve top which took…
Bought a long sleeve top which took less than the expected time to arrive which I was happy about and the quality is amazing. New favourite top! No complaints
Don’t order from them.
Sigh! I only saw these reviews after I’d ordered. I hoped for the best but they have proven to be true comments. I’ve asked time and time again what’s happening with the my order and just gave me tracking number that says post office is waiting for it for over a week now and when you ask what’s happening they just say check your tracking. I paid the extra to get it shipped fast too. I’d defo say there’s something not right about this company. I won’t hold my breath on getting my money back but I’m going try.
Be careful!!!!
Be careful. I didn’t received any items after 4 month but they still want me to pay 861 Euro. This company is the hell. I will get in touch with a lawyer if they want there money for nothing.
New wave is sick!
I ordered the artsy hoodie, it came a little late. BUT it’s also the best hoodie I have ever had! The quality is very good and i think they just had a little trouble with delivery.
Great service.
Great service.
But there are some problems they need to fix. Until then it’s not so fine. But I'm a satisfied with their workprocess.
I placed my order 3 of May 2020 and has…
I placed my order 3 of May 2020 and has not been delivered yet. I have contacted them repeatedly and they tell me that due to the covid19 there is a delay but this is ridiculous. 2 MONTHS? A similar store that happened the same, refunded me the full price of product and they sent me my products for free just to apologize, not 10% like this store offered me . I bought a T-shirt to wear it in the summer, not in the winter!
Great quality hoodie!
I recently ordered a hoodie, took about 10 days to arrive which isn't bad at all considering the circumstances at the moment and it was boiling hot last week!
Hoodie is really good quality and comfy too. I got the size up like they suggested on site and it fits perfectly. Will be ordering more from them!
terrible customer service
Made my order about 7 weeks ago and was sent a tracking number but no courier. the email said i could track it with my "local courier", I tried all the ones i could think of but it didnt work. I emailed them to ask if they'd sent me the right number and they didnt read my email but they sent me a generic message about how the tracking isnt updated everyday.
I emailed again and again but have had no genuine response. still havent received my order and have no idea where it is.
Not as bad as people are saying!!
I ordered a hoodie for my birthday and on the website it said it would take 9-20 days to arrive plus a few extra due to corona virus. It came within 18 days however the quality of the clothing is amazing, it feelS thick, sturdy and good quality. Personally I don’t see a problem in the long shipping, it clearly says on the website it will take this long and it’s up to the consumer to find out that information and decide if they still want to purchase the item. I would recommend using this site if you like there pieces.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






