The New Yorker Reviews 

If I could give zero I would. To get to the page where you can cancel you subscription requires a separate sign in (I was logged in to my account, had to log in again) and required not only my account sign in and password but for me to provide account number and postcode, both of which the sign in kept saying were incorrect after multiple attempts and getting someone else to review that what I put in was what was on my magazine. Just atrocious.

Their customer service does simply not work. Never experienced anything like it.
If feels a bit like Kafka.

Among the worst websites that I have had to deal with. The website does not allow me to change the address of the print edition. It also does not allow me to cancel the automatic renewal. I should not have to speak with a customer service rep to get this done. In addition, last year I spoke with customer service and they ended up creating and billing for a second subscription when I called to change our address.

I'm cancelling my print subscription after two years, entirely because of their customer service. All I wanted was to renew one of my two household subscriptions at the promotional rate they'd emailed me about, and let the other lapse. Simple enough, I thought. Instead I got four different agents, each sending back a generic reply that repeated my question back to me and then answered something else. They tried to charge my card twice, three months before renewal was due, then applied the payment to the wrong account with the wrong dates.

Two months on, I still have no written confirmation of the promotional gift, or that I won't end up paying for two overlapping terms.

Great magazine. Shame about everything around it.

After 30 years as a subscriber to The New Yorker, this is how Condé Nast treated me.

About a year ago, Condé Nast offered me a FREE subscription to Wired. I accepted it because it was presented as free.

One year later, I found a $30 charge from Condé Nast on my PayPal account. I received no renewal notice that I saw and did not knowingly agree to pay $30 for Wired.

What happened when I called was even worse.

I demanded a full refund. The representative refused. Instead, I was offered only a 50% refund if I agreed not to dispute the charge.

Think about that. Condé Nast wanted to keep half of a charge I disputed and wanted me to give up my right to challenge it.

I refused.

I consider this an abusive and deceptive billing practice. A “free” subscription should not become an unexpected $30 charge a year later without clear advance notice and a straightforward way to obtain a full refund.

I subscribed to The New Yorker for THREE DECADES. Condé Nast lost a 30-year customer over $30 and the way its customer service handled my complaint.

My warning to consumers: DO NOT assume a free Condé Nast subscription is harmless. Read every condition, watch your PayPal and credit card statements, and look carefully for automatic renewals.

I would not accept another “free” offer from Condé Nast.

After 30 years, I am finished with The New Yorker. I am finished with Wired. I am finished with Condé Nast.

Trust takes decades to build. Condé Nast destroyed mine over a $30 charge.

Be aware that you can't cancel.

The subscription boilerplate starts off "you can cancel at any time" but lower down there is a paragraph saying that although you cancel, nothing will be refunded. And, truth to tell, I had not read the whole thing.

Was not satisfied with the quality—I thought it had dramatically changed for the worse since my last subscription. Found a mistake in an article.

Tried to cancel my subscription, could not find a place to do that on the website anywhere. Called and found the gotcha.

So consider me fooled.

For one of the most important magazines in the country, the New Yorker is absolutely pathetic with both its technology and its customer service. I’m always told my password is wrong, I’m always changing it, and I’m never getting to my account information. Calls direct me to AI, whose whole purpose is to screen its human CSRs (both of them?) from subscribers needing help. I can’t emphasize enough how unhappy I am with them.

Do not EVER hit "subscribe" because you will never get rid of these b*stards. Relentless emails that you CANNOT unsubscribe from. Unethical, intrusive spam. GO AWAY

NO TOTE BAG after 4 months! While I was living in Paris, FR, I had to insist to have the tote bag promised, after some years I stop the and now from Stockholm I subscribed again for digital instead...and I wanted the tote bag with the owl...since January 9th(today is May 18th) I've asked and being promised by e-mail and hinted that I've been dihonest because they can "see" that the tote was posted...but I didn't receive it. Period. 100th anniversary and Conde Nast can send us a tote bag???

Paid for a full annual subscription last december.
Have not received a single print issue in 5 months. Support keeps promising to escalate and start an investigation.
No one ever reached out to me.
They refuse to refund.
I got scammed of 200+ USD

Upon arrival the hotel charges you a facility fee for international calls and WiFi which should be included in any basic hotel. They will gain your credit card details for this. You are then directed to the club Wyndham desk with staff members trying to give a gift of a seven night stay in their hotel which is a clear time share promotion for a two hour presentation.

The international calls as part of the facility fee may in fact be useful for contacting your credit card company on the next part of the hotel’s scam. They will place a letter in your room with a fabricated allegation that you have smoked in the room. Often this will be after you have completed a lengthy flight and they will not waive the charges. Despite the hotels insistence of trying to combat the alleged smoking inside rooms they don’t seem to care of the strong majrauna smell in the lobby.

Brilliant magazine, unbelievably appalling 3rd-party subscription service. Constant screwups requiring multiple emails to resolve. Just complete contempt for subscribers.

I had been subscribed to receive The New Yorker digital for $4/mo. When the one year mark came up, I received an email notifying me of the higher rate. When I called to cancel, TNY told me I could get digital and print for $78 per annum, just a little more than the digital only (4x12 = 46). So on 11/13/25 I was billed and paid $78. I was told I'd receive the print edition in 4-6 weeks, ie by end Dec. '25. Since I still hadn't received the print edition at that time, I called on 1-5-26 and was told the issue was fixed and I'd receive the print in Jan. I called again 1-24-26 since I still hadn't received the print and was told the prior agent hadn't escalated my call. The person I was speaking to disconnected me when I asked for a refund. I called back and was told by another rep that the $78 was nonrefundable (which I was not told when I signed up). When I had calmed down I called again and was told I would be refunded in 5-7 business days. I asked to return to digital only for $4/mo and they said ok. The reps have been trained to repeat back everything you say to them which is highly annoying. The whole experience was exasperating. If I didn't love the writing in TNY I would not put up with it. I wonder why a high quality mag like TNY can't manage subscriptions better? Why is it so difficult to mail a magazine to BOSTON?

I purchased a gift subscription to the New Yorker. The recipient couldn't create an account because the recipient account number and my account are not recognised. I contacted by chat and was advised to call another area as they could not find my account number. I then rang them and was passed around to three agents for 45 minutes on an international call. The agents were hopelessly out of their depth. They simply did not know what to do. Eventually the last agent simply hung up on me. I then sent 4 emails and received various responses. None addressed the issue of not being able to create an account. However they keep asking me for my information. Perhaps they could actually read the email chain. I pointed out I included my information in each reply. At this stage asked for a supervisor to call me and this has not been done nor have I received an acknowledgment of my last email. While the New Yorker may have a reputation for being a high quality magazine the customer service is appalling. I certainly will not purchase a gift subscription again or take out a subscription for myself. New Yorker- DO BETTER.
Update-I reported the matter to PayPal dispute service I outlined my issues and lack of communication-provided evidence and PayPal has refunded the outstanding amount.

READ BEFORE you buy a digital subscription on iOS: App does not fuction properly. Difficulty accessing or managing account and subscription from the app or Safari on a desktop.

Constant login issues, whether using saved passwords or iOS Passkeys. Have had New Yorker subscription for a few years, but for most of 2025 unable to consistently use it because of technical issues with the app.

It would constantly log out and I’d have to (attempt) sign in nearly every time I opened the app. The problem is, the sign in takes you to a Conde Nast login page on a browser window within the app itself. You likely get a 1 in 10 chance you can actually log in (after it requires you to go to your email to get the login code even though you so not use 2FA, And if you’re lucky enough to actually log in, the app may never load anything. It went on for months.

My main tool for troubleshooting this was to delete the app, restart my device, and re-install the app. Happened on both iPad and iPhone on both iOS 18 and iOS 26.

And as far as managing my subscription, I was not able to view or access my account on either iOS app not on a Mac desktop using the Safari browser. Only Firefox worked.

That was the last straw. And I cancelled. I made sure to capture a screenshot of that cancellation confirmation (several reviews here about issues with auto renewal).

Always enjoyed reading The New Yorker but I had constant issues with the app saying I wasn’t logged in/password incorrect. I could always login fine on the browser but the reading experience through the mobile browser isn’t great.

I’ve since unsubscribed from The New Yorker because I was fed up with being unable to read through the app.

I now get constant emails from The New Yorker about resubscribing despite always selecting ‘unsubscribe’ on their emails. I wish they’d put as much effort into sorting out the app as they do their efforts into getting me to buy back in.

they took my money and didn't activate me account!

In 2021, I gave a friend a gift subscription (I'm a long-time subscriber). I never got an email with details of my payment or the terms of the gift auto-renew policy, nothing. She never created her own subscription to continue and the issues stopped coming, but I just found out that for five years, I've been paying for a full subscription for her that I never created and have no access to. Neither of us ever received any email notification or request for payment or receipt of payment. They promised to refund me the last two years, but not a full refund up to 2021. That makes so sense. Even though I'm paying for it, it's not linked to my account. I had to spend hours explaining this situation during several very expensive international phone calls. How can a gift subscription auto-renew to the one who gave the gift? And for 5 years!? During that time, my debit card expired. How could they know the new expiration date on the new card? Very predatory auto-renew practices. Never give anyone a gift subscription! Also, and this is the kicker, when they canceled the absurd five-year gift subscription, they accidentally canceled my subscription instead!?! Conde Nast is total insanity, stay far, far away.

Yep, subscription is an outright scam. Impossible to cancel. Criminal.

Do not subscribe! Do not enter card details, because if you do, you will lose control of all auto-renewal and you just won't have any way to cancel the subscription or get a refund... This is really preposterous!
I wrote to the only email address associated with Customer Care, which is help..., in a very polite and considerate tone, but never got a reply...