New York Life Insurance Company Reviews 

51
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I worked for this company for one month and two weeks as a temp. I was hired as Service Specialist to work in the Raleigh GO Office under The Hunt Group. The Hunt Group covered Raleigh,NC, South Carol... See more

Rated 1 out of 5 stars

I'd do zero stars if I could. NYL is the absolute worst experience I've ever had with an insurance company. Constantly claiming they never received documents. Even one downloaded onto their portal. I... See more

Rated 1 out of 5 stars

Another thieving insurance company. They will do everything they can to screw you out making any payments. They will use lawyers & any fine print details to get out of their obligations to customers.... See more

Rated 2 out of 5 stars

Applied for long term disability insurance just to protect my PRN income for a while until I could consider full retirement. After being completely transparent about my health and providing every piec... See more

1.4

Bad

TrustScore 1.5 out of 5

51 reviews

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1.4

All reviews

(51)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

Claim likely denied and significant hassle

If you have group disability insurance through work and find yourself in need of it, BEWARE. You, and your poor doctors will be bombarded with forms and requests over and over again. They will claim not to receive documents, completely ignore things you say, dates will change on stuff you upload to their portal and of course it will be basically impossible to speak to anyone. They don't email because then you'd have evidence of their lies and shady.

So anyone thinking of disability insurance, keep in mind that there is a good chance it will not actually be there when you need it and for certain the process will be beyond frustrating.

I can say for sure this the worst company, if you can even call them that, that I have ever dealt with, and yes that includes the famous offenders comcast or verizon (random charges/fees anyone??) lol

Just wait until you see how they twist and bend a simple thing like "you are considered disabled if you cannot perform your own occupation." Seem simple on paper, but they will pick it apart to the n'th degree. Like ok, you have a broken leg and had several surgery but like why does that prevent you from working.... like seriously, um maybe because the leg is broken.... and your doctors essentially become secretary to document your day to day life and issues to work

December 8, 2023
Unprompted review
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Rated 1 out of 5 stars

Last week i have been meeting with thr…

Last week i have been meeting with thr agent mr mitchell. Nic guy and all. I told him what it is I needed. I also told him that i have a financial manager and she will need to approve it. He offered me good whole life but he only offered whole life thay was good for him. Not me th customer. He never once mentioned secure wealth plus. My manager told me if they dont mention this to you they are not not have your best interest at hand. It wasnt until I brought it up in our third meeting then he was like ooo yeah well. By that time i was like nope. Ill move on to the next.

October 26, 2023
Unprompted review
Rated 2 out of 5 stars

Disability insurance

Applied for long term disability insurance just to protect my PRN income for a while until I could consider full retirement. After being completely transparent about my health and providing every piece of PI imaginable, was told my premium would be twice what was quoted in the beginning. Just fyi, I recently was approved for a 10 year, 250k life policy by a very reputable insurer for almost the same cost. To all potential applicants, be prepared for a long and frustrating process with this company. Good luck!

July 21, 2023
Unprompted review
Rated 1 out of 5 stars

I don't why NYL has good rating

I don't why NYL has good rating.
It was almost impossible for me to leave a message to my claim manager, so I decided to email her. She became so angry when I did that. She told me that she set the phone answering system to not taking any massage when she is busy. I guess that email leaves a trace.

June 16, 2022
Unprompted review
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Rated 5 out of 5 stars

They do a great job

They do a great job, my agent is always on top of it. He reviews my policy yearly, and he saved me a lot of tax money by opening IRA which put me in the lower tax bracket. Didn't even know that was a thing

May 6, 2021
Unprompted review
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