NEXT LEVEL UK Reviews 

517
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, impressive appearance, and detailed craftsmanship of the products, appreciating the wide selection and easy ordering process. Reviewers frequently commend the fast delivery and secure packaging, with many items arriving quicker than anticipated. However, some customers noted product discrepancies, such as items differing from images, having manufacturing errors, or arriving damaged. Delivery issues were also mentioned, including delays, non-dispatch, lost packages, or incorrect delivery due to courier problems. A few people also experienced poor customer service when resolving issues, citing difficulties with returns or unexpected refund deductions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many consumers praising the items as well-made,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the amazing quality of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and quick delivery... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and a willingness to order... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and stating they would use... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The axe I ordered arrived quickly and well-packaged. The reason my rating isn't 5 stars is that the axe is slightly different from the reference image on the website. The runes aren't blue, and the ax... See more

Rated 5 out of 5 stars

Easy to select and order the product. The delivery was prompt and very well packaged. When the lightsaber arrived it came with loads of free things including an excellent hard carry case. The Darksabe... See more

Rated 5 out of 5 stars

Saw and decided to impulse buy a product for my nephew. Ordered it on Sunday 21st and it arrived on Tuesday 23rd December (expected to take longer with it being so close to christmas). The product def... See more

Rated 5 out of 5 stars

Amazing helmet. My son is absolutely delighted with his stormtrooper helmet. It's perfect for any fan. He can't wait to go to our local comic con now. Fast delivery. Will definitely order again.


4.4

Excellent

TrustScore 4.5 out of 5

517 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(517)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ghost of tsushima tanto sword

The item I bought was really nice and good quality and the delivery was really quick. it was packed up well to prevent damage during transport all in all I am really happy. And it was worth every penny definetly will order from them again.

September 27, 2025
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Rated 1 out of 5 stars

I ordered a Devil May Cry sword for my…

I ordered a Devil May Cry sword for my boyfriend's birthday. A couple of days ago, I received an email saying my package was damaged in transit. They did not offer me a replacement; instead just said they would refund me. I still have not yet received the refund. The whole experience felt insincere.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent just excellent

This is one of the best businesses I've had the pleasure of buying from in a long time. A light saver, an Iron Man power source and several other items - my sone also loves them Zaz and the team so a brilliant job or curating an excellent range. Back soon for more :-)

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

One item didn't arrive

One item didn't arrive, the replacement is due to arrive today but have had no updates, the tracking info i get provided is not recognised. I would think they are a scam if I hadn't bought an item from them at comic con

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

The sword is amazing!

The sword is amazing!! Looks like the real thing and fantastic quality, the plaque that came with my Jon snow sword looks exactly like the real one, the sword too! Amazing thank you so much :)

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a Rengoku Nichirin sword from…

I ordered a Rengoku Nichirin sword from NextLevelUK and I’m really impressed. The quality is amazing and way better than I expected. It feels solid, looks great, and was packaged really well. Overall, I’m very happy with my purchase and would definitely recommend them.

August 31, 2025
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Rated 5 out of 5 stars

Received our Pokémon crystal ball

Received our Pokémon crystal ball, my grandson loved it. The quality is superb it is beautiful. We will definitely be ordering some more and collecting the collection when grandma has some more pennies.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Warhammer of perfection

Outstanding speed and efficacy of transaction. Smooth checks to ensure age appropriate purchase and excellent shipping time. All-round, a perfect transaction. My thanks!

August 18, 2025
Unprompted review
Rated 3 out of 5 stars

Delivery and the item

The packaging and delivery was very quick and well packaged.
The helmet overall was okay though the helmet rim appeared to be roughly cut or trimmed and the internal padding not set loose and not set correctly. Seemed like a rush build from the previous helmet I ordered before.

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Next Level Customer Experience At Comic Con in Dublin

I attended Comic Con in Dublin with my little boy, who is six. He fell in love with a lightsaber on the Next Level stand. I explained that he could put it on his Santa list as he had already gotten pictures and other bits and pieces during the day. He looked very sad as he walked off. One of the guys from the stand came after us to say he gets to pick one kid to win a prize, and my little guy was his. He gave him the lightsaber and made his day/ year. He is still absolutely thrilled with it. What a lovely thing to do.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible replica

I've searched high and low for the perfect Hylian shield replica and this is absolutely perfect, it's metal and looks exactly like the game, comes with handles at the back you can use to hold it like a shield and also comes with attachment and nails to put on the wall. I was always quite hesitant based on price compared to quality of all replicas different websites sell, but this one is by far worth the money and amazing quality, if you're a big Zelda fan and want to add to your collection, this is an absolute must

July 31, 2025
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Rated 5 out of 5 stars

I bought my item from a stand at Hyper…

I bought my item from a stand at Hyper Japan. It was great customer service from the lads there. They let me look at the prop and check the quality before I paid. It was delivered to my house within 4 days in the exact same condition. My second purchase from them, and I'm very happy again, I'll see you next year!

July 19, 2025
Unprompted review

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