NFU Mutual Reviews 

Karen in the Limavady office was brilliant. She gave me a great quote and had me insured in a few minutes.

NFU reacted promptly and helpfully with what was a disaster for me.
They appointed contractors immediately to make the building safe and prevent further damage and to begin the drying out.
The claim was settled in full with no prevarication.

NFU are a fabulous insurer. I have my home insurance with them, as I have a pet, I also include him on it. This covers vets bills up to a certain amount each year. This was great as my old cat aged, because premiums didn’t go up as they do with traditional pet insurance. Typically my cat recently displayed eye trauma over the bank holiday weekend. I was able to attend the out of hours emergency vet with confidence that it would only cost the £50 excess.

Just tried to obtain quote from nfu for car insurance who have me on mailing list only the be told not eligible??? No idea why driving for many years without problem cant understand why and no explanation cant wait for new nfu mail shot to arrive
Nfu loss ???

thank you Vicky (Ashbourne office)

Every time I call there is someone who understands and very helpful .today I was talking to Vicky she was very helpful and dealt with my equiry very quickly .
Absolutely 5star Service .
highly recommend

After contacting NFU office, the following working day they recommended a cleaning company who came within a few days and efficiently laid a new carpet and cleaned the settee. No fuss just good clean work done by two helpful workmen. They did over and above helping with moving furniture which as we are in our 80s was much appreciated.

Received an email advising me to log into my account to review my online renewal, so I did.
Once logged in I saw a message advising that there was a technical issue regarding my online renewal and I had to call, so I did. I then hung on after being told I was first in the queue, they then changing their mind to being very busy answering calls, when they finally answered it was by someone who’s accent was so difficult to understand I had to ask them several times to repeat themselves but still couldn't understand what they were saying so hung up. Surely if you are going to advise people to phone you should make sure you have a properly staffed phone lines so customers do not need to hang on for an eternity.

Having recently made a claim I would like to express my gratitude and satisfaction of the prompt attention given by the team at Hereford North branch. Excellent service

NFU were very sympathetic, very efficient and paid promptly
Five star service 👏

NFU Mutual are delightful to deal with, so easy and not pushy… unlike some other brokers

fantastic service from start to finish 👏 well done

Claim sorted out very quickly.

Although NFU is more expensive than some equine insurance companies the service
Ce they provide more than makes up for it.

They were helpful and assisted my claims with my Repair company following my accident

Absolutely brilliant customer service for my van commercial insurance. Had a terrible experience with two competitors and NFU night and day better in every aspect. Caitlin McF who handled my query today was absolutely first class, very professional and clear.

I was knocked off my motorcycle by an NFU policy holder. It has been an absolute nightmare dealing with the NFU. It has been over two months since the accident and I still haven’t got a date for the repair. I have asked for a settlement which they are refusing to discuss with me. They pass me between departments to cause further delays.

Very efficient service

Last year after reading ’Which Magazine’ who were singing the praises of NFU Home Insurance I tried to insure our (very normal) three bed property with them. I left a negative review on Trustpilot about my experience. This year, like a fool, I tried again!

Several times over the weekend I tried the NFU online quote system and each time received a message saying that they were happy to insure our house but I would need to call them. So yesterday morning I telephoned them and the lady I spoke to seemed a little uncertain/hesitant about things and eventually said that she was having problems and that the systems appeared to be down and that she would call me back. She never did! Sorry NFU but I don’t know what I’ve done but I won’t try again. Maybe it’s because I don’t own a farm or a huge ten bedroom property but I’ve decided to stay with my old insurer, despite what Which Magazine say. Funny how I wanted so much to give NFU my business but you’re a very hard company to deal with!

PS Hi Nichola, yesterday I emailed the address you gave in your reply and supplied my mobile number but no one replied or contacted me and secondly I have no idea about your offices as I telephoned the number supplied on your website. Kind Regards

Great communications with efficient and friendly people

Good fast friendly and efficient dealing of my claim .
You definitely get what you pay for