Next Generation Home Improvements Reviews 

527
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who work efficiently, clean up after themselves, and keep communication clear throughout the entire project. Consumers note that the final products, such as resin driveways, gates, and fencing, are of exceptional quality and completely transform the appearance of their homes. Though some reviewers were not happy with the initial sales consultation, experiencing high-pressure tactics or unhelpful visits regarding measurements. A few other people also felt that office communication could occasionally lag behind or that minor installation issues required additional follow-up. People occasionally mentioned minor delays due to challenging weather conditions during the installation process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are polite,... See more

Service

Customers had positive experiences with service, noting that staff and communication were top-notch from... See more

Quality

People report positive experiences with quality, highlighting the exceptional and high standard of finished... See more

Product

Clients share positive opinions on product quality, expressing satisfaction with their finished installations... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a metal pedestrian gate fitted last month. It looks really smart in the grey colour which matches our previously installed composite fencing which was also installed by Next Generation. We chos... See more

Rated 5 out of 5 stars

Excellent installation Workers were all friendly and carful of property. Everything organised well. Install took longer than expected due to wet weather. Pourous concrete and resin can only be i... See more

Rated 5 out of 5 stars

The wet weather delayed our drive resurfacing but Next Generation kept in touch throughout the wait. The staff were courteous throughout and very professional. The resin drive was laid by Jack who w... See more

Company replied

Rated 5 out of 5 stars

The fitters were very efficient & friendly, the work was done in a reasonable amount of time with the men clearing up after themselves. Good after care as after porch window fitted our front door wou... See more

Company replied


Company details

  1. Construction Company

Written by the company

We offer a bespoke range of high quality resin bound driveways, patios & pathways in 100s of styles designs & colours. Our range also includes Composite fencing, available in various colours, maintenance free & Eco Friendly. Our latest addition to the range is Aluminium Gates, Elegant & Modern for both driveway and pedestrian gateways. Offering security, low maintenance and corrosion resistant. We would love the opportunity to offer you a no obligation quotation, give you advice & answer all your questions


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

527 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(527)

131 reviews in the last 12 months

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Rated 1 out of 5 stars

Next Generation Home Improvements…slippy drive

Next Generation Home Improvements advertised anti slip resin, but since my drive has been done 2 people have slipped on it in the first 3 months. I have reported it and put a complaint in but they aren’t even willing to try and rectify it. They sent a man to inspect it and apparently its of high grade standards! If thats what their high standard is then its rubbish. What kind of company wont even come back to put things right or try and resolve it?? All i can say is if you get your drive done by this company, if you have any problem then they will not want to sort it.

After reading your reply today 28th nov, i noticed you didn’t put that the other person that slipped had his trainers on??

August 15, 2025
Unprompted review
Next Generation Home Improvements logo

Reply from Next Generation Home Improvements

We are sorry to hear that you remain unhappy with the outcome of your complaint. We are disappointed to read this review, as it does not reflect the extensive steps we have taken to investigate your concerns.

Following your initial report, we arranged two seperate inspections at no cost to you, one by our own surveyor and another by the independent product manufacturer. Both confirmed that the driveway has been installed to a high standard, with the correct texture, finish, and anti-slip properties expected from a resin-bound system. No defects or issues were found.

It is essential to be clear about the factors involved in the incident you reported. Outdoor surfaces will always be affected by wet weather, and no installer can control the impact this has on grip. Footwear choice is also a critical factor. After reviewing the video footage you provided, it is clear that open-back indoor slippers were being worn at the time. This type of footwear offers no support or traction for outdoor use, particularly in wet conditions. These circumstances alone are enough to explain what happened and do not indicate any fault with the driveway installation. Any suggestion otherwise overlooks the key and undeniable facts established during our investigation.

Your complaint was fully investigated in line with our procedures, and all findings were communicated to you. While we understand you may disagree with the outcome, it is not accurate to state that we were unwilling to assist—we carried out every reasonable step to address your concerns thoroughly and professionally.

Thank you,
Next Generation Home Improvements

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Rated 4 out of 5 stars

The composite fence installation team did a good job!

The installation team did a good job, in 1.5 days! The composite fence was installed exactly as per the sales specification, and completely replaces the old wooden fence which has been damaged in many places by animals - they won't damage NextGenerations replacement! I did come across the plank material, from the same moulds, in a Douyin video from China, where it is recommended for decking. But really I am impressed that it's completely squirrel-proof, and appears so far to deter the flocks of pigeons that used the old wooden fence. Also the aluminium uprights take up much less space in the border, than concrete uprights would have. All in all, new technology scores heavily and I'm sure the composite fence will have an excellent lifetime!

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Salesperson spent a lot of time with me explaining the options. The fitter was efficient and friendly and the quality of the door was good

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

A great all round experience from Next…

A great all round experience from Next Generation Home Improvements from the initial experience with the non pushy sales man who gave us a competitive quote followed by the the rest of the team who kept us updated on the next stage

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Another great experience

This was the second time we had used Next Gen for resin laying and they were just as great as the first time.
Fabulous service, hard workers, quality workmanship.
Would recommend to anyone.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

A professional work force

All the admin staff were very helpful and friendly. Keeping me informed as to what would happen prior to the work starting. The workmen who came to do the groundwork kept me informed of any problems they came across whilst doing the work. Such as the grounds slight slope away from the back door which meant a little further to step down when using the back door. They were very friendly and professional. The two young men laying the resin explained that due to the cold weather the resin would take a little longer to set.
All in all it was a very pleasant experience and I am delighted with the result. I would definitely use them again and would recommend them to family and friends

October 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Next Generation completely transformed my drive…

Next Generation completely transformed my front garden and driveway, expanding the drive into the garden and really opening up the whole space. I’m absolutely delighted with the results — it looks fantastic! The team was professional, friendly, and worked efficiently from start to finish. I would highly recommend Next Generation to anyone looking to improve their outdoor space.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality work

The work crews I had were all very polite and friendly, they were efficient and always tidied up after each job was finished. The result speaks for itself, great quality good price and it looks brilliant

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Good hard working team

Kept me fully informed of progress, and the lads worked exceptionally hard in pretty foul weather for the first couple of days. To be fair it looked like the Somme to start with, but i now have a superb new drive (so much so my neighbour is having his done next month!).

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

The outcome is a very smart driveway

Our driveway of nearly 100 square metres was 44 year old tarmac and by all accounts it was made of good quality tarmac, but was nearing the time when it would need replacement. Further down our road 2 dwellings had recently had resin bound drives constructed by Next Generation. I paid particular attention to the one nearer me and was very impressed by both the construction and the quality of the work.
To me, resin bound drives are the ‘new kid on the block’ in the way that blocks and patterned concrete have been in the past before people had irregular surfaces from blocks and cracks from patterned concrete. Next Generation’s construction seems to promise a superior drive.
We used the original tarmac as the sub-base which requires the edges to be re-made, and the garden border re-modelled about 20 mm higher. I had not expected this but the time interval from order to start of the preparation work allowed me sufficient time to re-shape plant borders.
Next Generation has worked with experts on each novel aspect of the process – an example is the resin formulation which results in a complex detailed control of the conditions of use – e.g. temperature and moisture content. This resulted in very hot working conditions for the preparation work, but a delay in when the resin and stone surface could be laid (this year’s weather has been unusually variable).
The outcome is a very smart pervious driveway that we are very impressed with, and are proud to say ‘Next Generation project managed and expedited all the work’. When asked to rate them out of 10 my answer was 11.

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars

I had new driveway gates fitted

I had new driveway gates fitted. The two men arrived within the expected time slot. They worked all day in the pouring rain by firstly removing the old gates. This was difficult as they had to proceed with skill and patience to avoid damaging my neighbours gate post.This achieved, they then fitted the new posts with great care. The new gates were fitted and the levelling took some time due to the lie of the land sloping in two directions.Every bit of rubbish was cleared up before they left. The gates look wonderful and my home feels more secure. After six and a half hours working in the rain, the men were soaked, but never complained. Brilliant work and pleasant, thoughtful and polite chaps.

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars

New Resin Driveway

The whole team from the very start of the process to the very end were exceptional. They kept us up to date throughout the whole installation of our new drive. The finished resin drive looks so good and it transforms the whole appearance of our house. We would highly recommend this company to anyone that needs any home improvements of any kind.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The three people who came to do the preparatory work did a great job as did the two who came to actually lay the patio. Very professional and tidy.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

This company is a 5 star company

This company is a 5 star company. Our new resin drive looks amazing, and has garnered several positive comments from people around our neighbourhood. We have given those that have asked who did the work? the name of Next Generation Home Improvements. From the start of the job the 2 teams that did the work were very professional, polite and extremely tidy. they also worked very hard, and kept us informed fully during the whole process. They are a credit to the company. The whole experience was worth the money. Excellent workmanship from the guys involved. Thank you Next Generation. Review form Brian and Anne Warwood.

September 29, 2025
Unprompted review

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