Ordered my seeds from them this year. All arrived quickly and nicely packed. So happy I helped my Dad order seeds through them too. Same story seeds all arrived quickly. Also the fact that I can order... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sent 2 messages to 2 different email addresses, l have no reply so l would suggest that these people are no longer operating, many seed sellers online in the UK and the quality of their seeds is not g... See more
Company replied
Tomato seed order arrived quite quickly but postage seemed excessive for 2 small packets of seed. The Gardeners Delight germinated very well but only 20% germination for the Golden Bumblebee. Nicky... See more
Company replied
Ii bought a variety of seeds including chocolate habanero, rocoto peppers, purple Serrano, Kermit aubergines etc. Everything germinated as per the instructions in a heated propagator with a thermo... See more
Company details
Information provided by various external sources
Purveyor of quality seeds for the flower garden, patio, herb garden, vegetable gardens, allotment and landscaping plus fun outdoor games and indoor games
Contact info
United Kingdom
- www.nickys-nursery.co.uk
3.5
Average
54 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic range for everything…
Fantastic range for everything including flowers and vegs. Best germination rates I've had -and I use a lot of suppliers. This shop is my go to, good customer service too and the prices are very reasonable.
August 18, 2022
Unprompted review
Advertisement
Terrific range of products and great service
First time buying seeds from Nicky's Nursery and it won't be my last! They have a terrific range, I've bought some heritage variety tomatoes and okra which I'm looking forward to trying. Great service from ordering to delivery.
April 5, 2022
Unprompted review
Sent 2 messages to 2 different email…
Sent 2 messages to 2 different email addresses, l have no reply so l would suggest that these people are no longer operating, many seed sellers online in the UK and the quality of their seeds is not good outside the UK, rather like Chinese seeds in Europe that do not do well. Shop bought seeds is the best solution.
March 1, 2022
Unprompted review
Reply from Nickys Nursery
Please provide you order deatils so this can be looked into. Our online store is still operating and we respond to all emials usually within 48 working hours,
AWFULL!!!!!
AWFULL!!!!!
Average seeds, not many vegetable seeds germinate, which makes them very overpriced. One out of ten cucumber seeds germinated. Horrible customer service!!!
April 5, 2021
Unprompted review
Reply from Nickys Nursery
Thank you for your review and providing us with some information so we were able to look into this matter for you.
After reviewing the information you provided we were able to see that we had been in communication with yourself back in May 2020 after you had sown the seeds that you purchased in March 2020, and reached out in regards to poor germination of cucumber seeds however, you did not mention at this point any issues with any of the other vegetable seeds. We responded to explain that sowing in a room that you keep heated simply would not be enough heat to allow for the germination process to take place and advised these be moved to a heated propagator where you can heat them at the correct temperature stated on our packets which was 21-24 degrees Celsius at a constant temperature. You shortly replied to which you stated you would give the heated propagator a try.
From your review we can see that you still did not have much success with the cucumber Louisa seeds that only 1 out of the 5 germinated (we only sell Cucumber Louisa as a packet of 5 seeds). As you did not reach out again we had assumed that the heated propagator had worked and you was able to salvage the germination. Had you of reached out we would of sent you a replacement packet or had refunded you for this packet of seeds. If you would like to discuss this matter with us further please email us.
Very pleased to receive extra pack of…
Very pleased to receive extra pack of tomato seeds after original packet (purchased last year) revealed fewer seeds than stated. Good customer service.
February 23, 2021
Unprompted review
Reply from Nickys Nursery
As a valued customer we appreciate you taking the time to leave us your review.
Thank you for your kind words and look forward to your custom again in the near future.
Advertisement
Failed germination + poor customer service
First time ordering from Nicky’s nursery, I was pleased with the stock they had (I ordered 12 packs) my order took 11 days to arrive. HOWEVER I got in touch about some seeds that did not germinate (Black Krim) and was shocked at the lack of customer service, I found them to be quite rude. I received an email which solely wrote “will put seed on test and let you know results as this is new stock“
I have asked for a refund but I have yet to receive my money back. I’ve only planted 4 packs of the 12 so do not know how the other seeds will preform but with other competitors who provide much better customer service I would suggest you avoid buying from these guys. Disappointing!
February 23, 2021
Unprompted review
Reply from Nickys Nursery
Thank you for your review, as a business we are always happy to hear ways in which we can better your customer experience.
We are sorry that you had an issue with the customer service team, however a refund was given on the 23rd of February after communication with yourself via email when you requested a refund on the 21st February. There was delay in this refund being processed due to accounts only working part time due to COVID-19.
We hope you consider our business in the future.
Black Krim was tested at 100% germination
So impressed with germination so far
So impressed with germination so far. Started off 8 packets of seeds from a variety of vendors earlier this week. The only ones germinating after 2 days were those from Nickys - so surprised so quick! (Lemon grass and broad beans). Seeds were delivered pronptly after ordering and well packaged and sealed in foil which no doubt were contributing to the amazing germination. Really looking forward to seeing how the remaining seeds will fare later in the year
February 21, 2021
Unprompted review
Reply from Nickys Nursery
As a valued customer we appreciate you taking the time to leave us your review.
Thank you for your kind words and look forward to your custom again in the near future.
Good variety of seeds
I bought all my vegetable seeds from Nicky's Nursery. The seeds were dispatched quickly with an email sent to confirm.
The brief sowing instructions on the packets were helpful, it would be better if the labels were waterproof as some faded after getting wet.
The germination rate was over 90% across the range of beetroot, broccoli, carrots, cauliflower, courgettes, and tomatoes. All grew well and true to type.
Have now placed an order for next years crop.
September 29, 2020
Unprompted review
Reply from Nickys Nursery
Dear SC,
As a valued customer we appreciate you taking the time to leave us your review.
Thank you for your kind words and we look forward to serving you again .
Kind Regards,
Nicola
I found this website whilst surfing for blight resistant tomatoes
I found this website whilst surfing for blight resistant tomatoes. I ordered three or four packets of different varieties. There was a very poor germination rate, only about 50%, which is much lower than the usual 90%+.
It is now almost the end of the season and all of the plants have succumbed to blight. I have been growing blight resistant tomatoes sourced elsewhere for the last four years, and the worst I have experienced is a little blacking on a leaf or two here or there. The plants grown from Nicky's Nursery seeds have not quite died, but there is little difference between the tomatoes I used to grow, such as Gardener's Delight and Marmande. There is some small improvement hence two stars but that is all. Plants I have grown in previous years from blight resistant seeds bought elsewhere have produced masses and masses of clean, disease free fruit. Will be sticking to them from now on.
I also bought pepper seeds. Similar difficulty with germination, although they have gone on to produce fruit, but again, less than seeds sourced elsewhere.
So will be reverting to previous suppliers. Better value for money and better seeds. It is very bitter to spend half a year or more nurturing your tomatoes only to see the fruit rotting on the plant, especially where the seeds have been bought at a premium.
September 18, 2020
Reply from Nickys Nursery
Dear Rob,
Thank you for your review, but as you have submitted this anonymously we are unable to locate your order.
I’m sorry to hear you had trouble with all the seeds that you purchased. All our peppers and tomatoes are very big sellers for us with excellent germination rates.
Could we ask that you get in touch with us by email with either your order number, name and postcode or reply to the order email you would have received. If you could also include the conditions that you germinated and grew the plants in this will enable us to delve further into this matter of why you had little success. Could you also let us know if the tomatoes started to go black on the bottom before rotting.
Kind regards
Nicky
Advertisement
Sold me horse weed instead of koschia…
Sold me horse weed instead of koschia seeds !!! Please avoid
August 15, 2020
Unprompted review
Reply from Nickys Nursery
Thank you for your review and I am sorry to hear that what you grew from the seeds was not Kochia in this instance. We have not had any other complaints from customers that have purchased the same seed to suggest that there are any problems with the batch, however we are investigating the matter. As mentioned we have not had any other complaints and do not stock horse weed seeds, however these seeds can be dispersed via the wind and may have contaminated your garden via this method.
I can see that we have refunded you for the product as a gesture of goodwill and hope that we see your custom again in the future.
Nicky
Fabulous.
Fabulous.. seeds are great value for money conpared to other conpanies and once i purchased i recieved excellent email communications and the seeds arrived fast ( even faster than my other order from a well known brand). This will be my new seed company from now on...recommended!
August 9, 2020
Unprompted review
Reply from Nickys Nursery
Dear Zena,
As a valued customer we appreciate you taking the time to leave us your review and recommendation.
Thank you for your kind words and look forward to your custom again in the near future.
Kind Regards,
Nicola
I received my order and one of the seed…
I received my order and one of the seed packets was empty, while others clearly had less than others (all the same seeds by the way). I emailed this company about this and the response was "did you count them? clearly a sarcastic remark given they were thyme seeds and tiny. How rude and what a shocking customer service. I responded how can you count seeds when there are none in the packet. No response or apology. I am shocked! I buy a lot of garden equipment, plants, seeds etc and I will not be coming here again. Beware, clearly they take no responsibility for the items they sell and if you question them, they just respond with rude and unhelpful comments.
July 6, 2020
Unprompted review
Prompt Service
I placed an order for seeds on Sunday of this week and they arrived yesterday(Tuesday). Very swift service.
I look forward to a good germination rate and will place another review once the seeds have or have not germinated.
June 17, 2020
Unprompted review
Advertisement
I would like to send an honest opinion
I would like to send an honest opinion, i bought £25 worth of a calibrachoa seed, (million bells type seed} a year before sowing so i would have them in stock for early sowing the following year....after sowing.....i got nothing, i v'e been growing for over 35 yrs, i would consider myself fairly experienced at growing.......upon emailing the site, i received no answer,....i will not use this site any more as i have lost faith in you....
June 3, 2020
Unprompted review
Reply from Nickys Nursery
Dear Raymond,
Thank you for your review.
We replied to the email you sent us but it bounced.
Your order was for £13.55
We then replied to the email address you used to place the order as follows on the 19th of May 2020 :-
Hoping this email reaches you as our direct reply to your email has bounced
Dear R. Liddell
Thank you for your email.
The seeds in question were new stock in January and February of 2019 as the Calibrachoa was a new line in our catalogue for the start of 2019 You order was dated 19.03.19 and sent out to you on 24.03.19 - 14 months ago.
Seed was fresh stock for your order and was not out of date, germination was at 100%. Unfortunately we are unable to replace or offer refund as it has been 14 months since you placed your order and we do not know how the seeds were stored etc.
Kind regards,
Nicola
Nicky's Nursery Ltd
I’m very disappointed with this…very poor service
I’m very disappointed with this company, I placed an order for seeds 12/04/20, I’ve heard nothing, I’ve sent numerous e-mail and not had one reply.
May 1, 2020
Unprompted review
Reply from Nickys Nursery
Dear V Evans,
Thank you for your review and I am sorry to see that you are unhappy with our service.
Upon the time of your order, at every page on our website a note with our 15 working days (Monday to Friday) was visible, and again at the order and shipping pages. Having ordered on the 12th of April which was over the Bank Holiday, the 15 working days takes us to despatching your order Monday 4th May.
Unfortunately, like many we have had to reduce the number of staff on shift to keep them safe and abide by social distancing measures, which is why we have implemented the 15 working day turnaround. This also means that emails are taking longer to respond to, so that we can ship orders quicker. However, we are trying to get back to people within 2 working days where possible, and in the case of your emails that were all sent within a 24 hour period, it has been less than 2 working days.
Again, apologies that our service has not been up to your standards, however we have operated within all of our guidelines with regards to your order.
Stay safe and I hope to receive your custom again in the future,
Nicky.
Brilliant service and amazing quality, would recommend!
Really great service! I ordered SO many packets, just as Coronavirus hit and, despite being inundated with orders, they worked flat out to honour them all and were up front and transparent about the slight delay. Beautifully packaged and germinating already.
April 13, 2020
Unprompted review
Reply from Nickys Nursery
Dear Angie,
As a valued customer we appreciate you taking the time to leave us your review.
Thank you for your kind words and look forward to your custom again in the near future.
Kind Regards,
Nicola
This is the first (and last) occasion I…
This is the first (and last) occasion I shall be using Nicky's Nursery.
The germination rate on the Cherokee Purple Tomatoes was very poor indeed (2/20).
I contacted NN with my concerns and requested a replacement packet as I was keen to give the variety a go. After a brief e mail response I have heard nothing since.
I have sown 5 other varieties from differing Seed Merchants with no issues.
One new customer that will go elsewhere.
March 10, 2020
Unprompted review
Reply from Nickys Nursery
Dear Louis,
Thank you for your feedback and I am sorry to hear that we did not meet your expectations.
Looking through our email correspondence, I can see that we offered to send a replacment packed out to you which you took us up on and was sent 18/02. I can only apologise that this did not reach you, however would have been happy to send a further packet if you had informed us that you did not receive this.
We have since sent out another packet when this review came in upon realising that the original replacment packet did not make it to you so I hope you have received this by now.
Again, apologies for you having not received the packet that we sent, but I hope that you may return to us in the future.
Take care and stay safe,
Nicky
Advertisement
Very happy.
Very happy.
Orders arrive in very good time, high germ rate despite my accidentally introducing some sort of fungi into the propagator.
Thanks Nicola.
February 5, 2020
Unprompted review
Reply from Nickys Nursery
Dear Invader Sam,
As a valued customer we appreciate you taking the time to leave us your review.
I hope you managed to eradicate the fungi.
Thank you for your kind words and look forward to your custom again in the near future.
Kind Regards,
Nicola
I've been purchasing my hot…
I've been purchasing my hot peppers/chillies from Nickys Nursery for a few years, recently started purchasing vegetable seeds too. The quality of the seeds, packaging, delivery along with the communication is worth every penny. I've never had problems with seed germination. I recommended them to family and friends due to the overall service.
I'll keep buying from Nickys Nursery.
December 5, 2019
Unprompted review
Reply from Nickys Nursery
Dear Eva,
As a valued customer we appreciate you taking the time to leave us your review.
Thank you for your kind words and recommendations, we look forward to your custom again in the near future.
Kind Regards,
Nicola
Not sowed the seeds yet
Not sowed the seeds yet, but very impressed with the order process. Seeds arrived very promptly. One or two were out of stock and we were offered substitution or refund. We asked for a substitute which, it turned out was more expensive. There was no extra cost and we were then notified that the original seeds were back in stock and these were supplied to us. Excellent communication and very happy with the service.
October 25, 2019
Unprompted review
Reply from Nickys Nursery
Dear Lucy,
As a valued customer we appreciate you taking the time to leave us your review.
Thank you for your kind words and look forward to your custom again in the near future.
Kind Regards,
Nicola
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.