Nightline Group Reviews 

Update: now told delivered to wrong address and when driver went back he couldnt locate the item. Flippantly referred me back to Lifestyle. No acceptance or even concern about their service levels.

Previous: The same poor service as everyone else. Tracking says received at depot 20.05.20. When asked what the delay was they couldnt find it and asked for a description of the item so they could search the warehouse - what are they going to do open every parcel? My name and address would be on it - why the need to describe contents.

I will never use this delivery service. Not sure why a reputable company like Boots uses them. Received sms for parcel arrival, waited and nothing arrived contacted them via email as no one answers phones. Was informed they would still arrive ( this was after8pm all ready) went to bed and next day checked tracking to discover it had been delivered and signed for by me apparently at 9:50pm!!!!! What utter rubbish. I am still waiting and disgusted that they fraudulently signed my name. I want proof of signature!! No one will now respond to my queries of where my parcel is? Disgusted and from the likes of this site can see that it occurs often

Nightline as as much use as a handbrake on a canoe

Everytime I have to use this courier service the drivers never attempt to drop it to my house but instead send a text to say it’s in a local shop. Does anyone else have this issue? It’s an inconvenience as the shop is not even my local shop. I always add my correct eircode to a delivery but the driver doesn’t even contact if it is a case they couldn’t not find the house. Constantly disappointed with this service.

I have to say Derek our nightline delivery man is excellent here in Waterford.
I think all companies should use nightline they always deliver when they say they will he’ll ring you if your not home your parcel is never left outside or in a bin.
Plus your given a 2 hour slot when the parcel will come so no sitting in all day.

Several delivery fiascos with this company - reporting the package as delivered to the seller then flinging it on our doorstep ten days later or not turning up at all and finally, two weeks after expected delivery I get an email from seller to advise refund is being processed?? Why? Non-delivery?? But we’re at home all day!! Debenhams you’d do well to move couriers cos your losing customers as a result... enough is enough hence reviewing here - 0 out of 5 stars if I could. 🤯🤬

Package was too big for Parcel Motel, opted for home delivery option. Package has vanished. Customer service have yet to call me back and I am now calling them for the 5th time. Home Delivery option was selected on April 27th, it is now May 15th with no meaningful update. Will avoid parcel motel in future. Money saved on delivery costs does not matter if packages go missing (assume stolen) and customer service is awful

I ordered a fitness watch from Samsung late on Monday 11th May and i have it now on a Wednesday 13th by 1.30pm. Nightline said the package would be delivered between 12.30pm and 2.30pm. That's unbelievable service in any language. I have had awful delays with other companies over the last few weeks but this experience was brilliant which is a pleasant surprise.

Below average with this company,
2 days delivery (NOT)
Taken 8 days to delivery a parcel to parcel motel with the worst customer service waiting 30 minutes to be connected to a rude operator that keeps telling me it will be with me soon!!

CRAP SERVICE NEVER WILL I USE YOU AGAIN NIGHTLINE

Absolute lying scumbags.

I am working from home. My desk overlooks the only entrance to my building. I have had 3 days of missed deliveries where according to the tracking website, the driver either knocked on the door or rang me but I didn't pick up. Nobody has rung me from Nightline in 3 days and no driver from Nightline has appeared at the door in 3 days. I am waiting on this package for work purposes. If I could give this company zero stars I would. Liars and charlatans

My delivery never reached its destination, never had a call from driver or hub asking for any information that could help with the delivery.

After a few days managed to get drivers phone, I then called him, but he was rude and arrogant.

Driver delivers in West cork and his name is David.

Nightline is the worst delivery company I seen. Poor customer care and very unprofessional.

Order was delivered in under 2 working days nothing bad to say about the company at all

They are liars. I am working all day in front of the main entrance and they said nobody pick up the phone on arrival. I didnt receive any call and I have seen all delivery companies except nightline. Not surprised why they have this rating.

Wouldnt even deserve one star one word Nightmare

Shouldn't receive any stars, parcel was delivered to the wrong house. I was told the driver could not retrieve it. However the first customer service girl told me where the driver had delivered it to, so I went to the house myself and was able to get my parcel back. The homeowner said when she realised it wasn't her parcel she called Nightline about it but nothing came of it. lazy poor service.

A young man called Gavin delivers our Nespresso and I could not rate him 5, he must get a 10.
Polite, friendly and a joy to receive a parcel from. We have been self isolating for almost 7 weeks now and I asked him how I would go about returning a pair of trainers which didn’t fit. As he passes by our home everyday, he volunteered to pick it up and take it to the post office for me. I was given his personal Tel.number and off he went. A short while ago the door bell rang and there he was with a carrier bag with 2litres of milk, free range eggs and a wheaten bread! Refused payment and off he went with a smile and a wave. The tears were tripping me by the time I reached the kitchen, I was so touched by this young man’s good heart.
Gavin, you made my day. Thank you very, very much.
Rosemary.
Wheaten bread is yummy!

Nothing ever easy with nightline. Avoid when possible. Item not delivered on day they said it would be. Contacted customer service and was guaranteed I'd have it, never happened. Useless service.

Delivered to wrong house but at least the driver got same road, also never acknowledged they had delivered to the wrong house..maybe hoping I wouldn't notice that I'm asking someone 1km down the road for my parcel addressed to me.

Shambles !

Said they delivered my package,but I never received it.

14 days and parcel has not been delivered. contacted them liars several times. every time assured me that parcel will be delivered next day. full of lies. should call NIGHTMARE not nightlime!! DO NOT USE THIS COMPANY!!