Super easy app, notifications were helpful. Really great customer service would recommend on this basis alone! This is a good idea for having accounts for children that are not your own, however for m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good customer service. Matter of being charged twice in error dealt with very quickly.
Company replied
I used Nimbl for my daughter and it was great due to the parental control included but still allowed her the ability to be responsible for spending. Customer Service was great and had the pleasure o... See more
Company replied
Nimbl is a fantastic ap enabling my teenage daughters to have a "bank card" without getting overdrawn or running out of funds. I was able to put pocket money and any extras for chores etc on as well a... See more
Company replied
Company details
Written by the company
Help your children learn money skills for life. The pocket money card and app for 6-18s
nimbl - Digital pocket money for kids!
Written by the company
- All children should be money confident
- nimbl is an award winning app and prepaid debit card, which gives parents the tools to help their children learn about money.
- Apply in minutes
- It’s quick and simple to join nimbl online and cards arrive within just a few days! Parents can set up pocket money, unique parental controls and help their children learn how to save and spend responsibly.
Contact info
2 Leman St, E1 8FA, London, United Kingdom
- 02476 994 000
- help@nimbl.com
- www.nimbl.com
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Prompt and Courteous Resolution of Parent Top-Up issue
Acknowledged my complaint with a timeline for resolution
Resolved the problem satisfactorily within the timeline
Gave prompt feedback
Remained courteous throughout
March 13, 2026
Unprompted review
Reply from nimbl
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for nimbl and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Great customer service
Great customer service and resolved my queries very quickly without any fuss - I would recommend Nimbl to any parent with younger children looking for a safe way for them to manage their spending.
March 7, 2026
Unprompted review
Reply from nimbl
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Reply from nimbl
Thank you for taking the time to leave us a great review. We are pleased to hear that Hannah was able to assist you. We will be sure to let her know. Thank you once again.
Great pocket money management account…
Great pocket money management account to use. Good easy to use app and very straightforward to manage funds with children.
March 6, 2026
Unprompted review
Reply from nimbl
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you once again.
A great way for your children to learn to manage their money
I have been a customer of Nimbl for many years, both my children had Nimbl accounts. It was great for them to be able to have a good amount of independence and understand the value of their money, but still be able to keep an eye on things for them. They have now outgrown Nimbl and have full blown bank accounts of their own, but I think having the Nimbl accounts early own was really helpful in teaching them how to manage their money.
The nimbl service itself has always been great, and I have never had need to request any sort of support.
March 3, 2026
Unprompted review
Reply from nimbl
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for nimbl and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Very easy to deal with my query.very…
Very easy to deal with my query.very patient with me and solved my problem
February 13, 2026
Unprompted review
Reply from nimbl
We're really happy to see that your problem was resolved quickly by Hannah. Thank you for sharing your positive experience with us we really appreciate it.
Excellent
I have used Nimbl for years now for both my children and have had excellent service from them. I have never had a problem with the easy to use app and also the information emails that you get sent to inform that your balance is low, etc. I recently contacted customer service to close both my accounts as my children have moved on to their own accounts now and are earning their own money and the service was as ever, excellent. I cannot recommend Nimbl enough and it has also taught my children how to save as well which is a bonus! Thank you.
February 11, 2026
Unprompted review
Reply from nimbl
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for nimbl and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let Lauren and the whole team know. Thanks again
Very quick resolution
The agent quickly understood my query and offered a satisfactory solution in no time at all.
February 9, 2026
Unprompted review
Reply from nimbl
Thank you for a great review we are so please to see that Hannah was able to assist you with resolving your query quickly and was very helpful, we will be sure to let her know she has received great feed back. Thanks once again
The customer service young lady Hannah…
The customer service young lady Hannah was extremely helpful & very polite & pleasant to speak to.
February 4, 2026
Unprompted review
Reply from nimbl
Thank you so much for taking the time to leave a review, we are so lucky to have Hannah as part of our team. We will be sure to let her know she has received a great review.
A great financial option
This was an excellent financial option for our granddaughter as she grew up. Easy to use and great for transferring money weekly and on special occasions for us and for others.
February 4, 2026
Unprompted review
Reply from nimbl
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for nimbl and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, Hannah was pleased to have assisted you we will be sure to let her know. Thanks again
she was very friendly and understanding
she was very friendly and understanding
February 3, 2026
Unprompted review
Reply from nimbl
Thank you for a great review we are so please to see that Hannah was able to assist you with resolving your query and was very patient and helpful, we will be sure to let her know she has received great feed back. Thanks once again
I don't recommend them to anyone they…
I don't recommend them to anyone they made my son feel like criminal like as if he as if he committed a crime inside of big nice to kids they tried kids as if they were adult and in very harsh way because I was unwell I didn't check my emails before of missed payment 2.99 they suspended my son card and account the boy told me he can't log in I topped up the account with 50 pounds the was no problem by taking the money everything is so easy if they want to take money but anything else is very hard and harsh 50 pounds is in the account can't use it because the child account is suspended it sounds like wswww evil
February 1, 2026
Unprompted review
Reply from nimbl
Thank you for your review and for bringing this to our attention. We are terribly sorry to see what has happened. If a monthly subscription is missed unfortunately the account will automatically block, we send an email to the parent to let them know, and we provide them with instructions. Once the fee has been paid, we will be able to unblock the account for you.us. We will contact you to let you know when the account is unblocked. We are sorry for any inconvenience that this has caused you and your son.
undecided …
Nimbl are very good at sorting accounts for children. Yet they charge £3 a month for the privilege, which at the age these accounts are targeted is not great
January 29, 2026
Unprompted review
Reply from nimbl
Thank you for your feedback. We are sorry to hear of your disappointment in the product, we will pass on your feed back to senior management to be reviewed.
Pocket money, savings, and parental bribery in one easy package
I really appreciate the feature that allows family members to send money to the kids for holidays, rewards, birthdays, and so on. I also love being able to tie money to tasks; for example, my son power washed the deck and cleaned the car. It's easy to move money between accounts (and even take it back if the kids aren't behaving!). We used Nimble for several years until the kids outgrew it. My only suggestion would be to allow both parents to have 'admin' rights. It was great for me as the account holder, but my wife found it harder to transfer money to the kids.
January 15, 2026
Unprompted review
Reply from nimbl
We're happy to hear that you had a great experience recently and you have become a great advocate for nimbl. Thank you for your positive feedback and we are pleased to hear that Hannah assisted you with your account we will be sure to let her know, thank you so much.
Great card for my teenage kids
Great card for my teenage kids. Really easy to Top Up, and to allocate pocket money.
Very good security where you can ration spends in case card gets taken or your child is forced to take money for Cashpoint.
Highly recommend.
January 13, 2026
Unprompted review
Reply from nimbl
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for nimbl and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let Hannah know she received a great review. Thanks again
Great way to start learning about money
We have had a Nimbl card for quite a few years now, and it has given a great level of independence to our child, but also given us control over savings, and seeing how he he spending his money.
We will do the same for our other child, when they get to the right age.
I have called Nimbl a couple of times, when I've had a techy issue, and they've always been really helpful.
January 9, 2026
Unprompted review
Reply from nimbl
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for nimbl and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let Hannah know. Thanks again
Really easy to use
Really easy to use, taught my son budgeting and saving skills
December 30, 2025
Unprompted review
Reply from nimbl
We're happy to hear that you had a great experience recently and that Hannah assisted you with your query, and you have become a great advocate for nimbl. Thank you for your positive feedback about we will be sure to let her know
Good customer service
Good customer service - resolves issues quickly. Definitely a good option for a teenager to have a bank card with lots of options to monitor / cap spending
December 23, 2025
Unprompted review
Reply from nimbl
We're happy to hear that your problem was resolved by Hannah. Thank you for sharing your positive experience with us we really appreciate it.
Very helpful customer service.
December 19, 2025
Unprompted review
Reply from nimbl
We're happy to hear that you had a great experience recently and that Hannah assisted you with your query. Thank you for your positive feedback about we will be sure to let he know
Daughter loved her independence
My daughter loved having some independence over the past couple of years with her money.
December 15, 2025
Unprompted review
Reply from nimbl
We're happy to hear that your problem was sorted out by Hannah. Thank you for sharing your positive experience with us we really appreciate it.
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