Nin-Nin Game Reviews 2,973

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality and the wide selection of items available. Many people appreciate the competitive pricing and the efficient ordering process, often highlighting the secure and protective packaging that ensures products arrive in perfect condition. The delivery service is frequently described as fast and reliable, with many consumers noting timely arrivals and clear communication regarding their orders. However, some customers also noted issues with shipping, including unexpected additional costs, delays, and problems with customs procedures. A few reviewers mentioned dissatisfaction with the company's handling of these shipping complications, such as difficulties with refunds or re-shipping items.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers consistently praise the... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting fast shipping, with some... See more

Price

Customers consistently note positive experiences with price, often highlighting great and competitive prices,... See more

Order

Customers generally report positive experiences with their orders. Many reviewers praise the smooth ordering... See more

Quality

People report positive experiences with quality. Customers consistently receive items in perfect condition,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I order with Nin nin quite regularly and was always satisfied with my experience. years ago I started by ordering from them through Amazon,box was damaged but the figure itself was OK. They did r... See more

Rated 5 out of 5 stars

I have purchased from Nin-Nin Game a lot. My latest purchase was Pop up Parade Overlord Albedo size L. Fabulous figure. The promo photos and the actual figure were spot on which was great. I hate wh... See more

Rated 5 out of 5 stars

I've been buying from them since 2022. I've never had any issues or problems. I think their points system is great. My latest purchases have been S.H.FIGUARTS: Star Wars Episode III - Revenge of the S... See more

Rated 5 out of 5 stars

NNG is my number one store for buying export figures. They’re always amazing, costumer service 10/10. They have some delays lately but it’s because of the demand. We all love NNG for many reasons but... See more


Company details

  1. Figurine Shop
  2. Collectibles Store
  3. Game Store
  4. Hobby Store
  5. Toy Store
  6. Trading Card Store

Written by the company

Nin-Nin Game is the specialist for Japanese Import of Video Games, DVD/Blu-rays, and hobby goods (figures, goodies, collector items, etc.) brand new or used, and your one-stop shopping ressource on the internet! Everything directly imported from Japan (Osaka) ! Since 2006, we provide Japan import enthusiasts a large and daily updated range of collector products and limited edition items only available on the Japanese market. All products scheduled to be released in the coming months are available for pre-order, and regularly added and updated in our catalog. Check our site daily for updates and specials! We ship Worldwide!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 53% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The logistics are really good

The logistics are really good, even with many changes on the custom procedures on my country I have support from Nin Nin Games and now the shipping is very fast. I have one year purchasing figures with them and they give excelente service, everything arrives in perfect conditions. I tried My Private warehouse this month and was really good, I recommend it.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I'm A Confident Repeat Customer

I have purchased from Nin-Nin Game a lot. My latest purchase was Pop up Parade Overlord Albedo size L. Fabulous figure. The promo photos and the actual figure were spot on which was great. I hate when the promo photos are so much better than what you receive.

As usual, Nin-Nin packaging was fantastic and the figure arrived in perfect condition. I couldn't ask for more. I currently have 5 more preorders lined up with Nin-Nin Game and I am confident the service will remain just as reliable as always.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service, great price with variable range of action figures. And they even do the spring and autumn discounts event for most of the figures.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

This store sells you quality in…

This store sells you quality in everything, and the prices are the best options available. They have a trusted delivery service when I need them the store always gives me an answer.

April 21, 2026
Unprompted review
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Rated 4 out of 5 stars

Mafex

I wanted to buy a mafex figure. it was "in stock. "

2 month later it came. shipping wasnt long, but getting the order ready was very long.

A Good point is they offer no customs fees possibilities and i liked it.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

My first experience with the store

In my first experience with the store I was able to find on Nin-Nin-Game a SH Figuarts action figure that was totally SOLD OUT everywhere.
The DHL shipping took only 4 days from Japan to USA.
The figure arrived very well protected with bubble plastic. Everyting perfect.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

I've been buying from NNG for about 3…

I've been buying from NNG for about 3 to 4 years now, having discovered them through recommendations from other collectors on social media.
Whenever I have a question about a product or shipping, their support team is always there to answer it.
Their loyalty points program is a huge plus and a benefit that helps me and others who share this passion for collecting.
They have exclusive products from stores that other retailers don't carry, like the exclusive Kotobukiya editions I've been using.
I'm very happy to shop at NNG.

April 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Best website for collectors

By the best website in the world as collector of actions figures. Prices are reasonable. They always help in case i need something and i could not think of one single bad things to say about this website as a collector from Europe.

April 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Super service

Phenomenal site

The site owners and employees are super pleasant people

The service they give is fantastic

Highly recommend nin-nin for all the import figures you need

:)

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

They are the best

I have a great experience buying all my collectibles with them and they have a great customer service, great prices and the better solution to buy directly form JP.

February 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Suddenly extra shipping costs

I ordered an Gunpla there. After not hearing anything for 2 weeks after payment I contacted them.

I suddenly get without any extra explanation I need to pay more shipping costs, for which I already paid.

Lets see how that will handled out. If they keep insisting that I pay the extra costs I will be doing a charge back on my credit card because I'm not going to pay the 15% for them to restock their item.

April 7, 2026
Unprompted review
Nin-Nin Game logo

Reply from Nin-Nin Game

Hello Rolf,

Thank you for your feedback.

We would like to clarify that the item ordered is a release from 2017, and at the time it was originally listed, volumetric shipping was not applied in the same way as it is today.

Since then, shipping methods and carrier pricing have evolved significantly, especially with private carriers where shipping costs are based on volumetric weight (what you have selected for your order). The additional shipping fee requested reflects the current actual cost charged by the carrier, and is not specific to our store, it would be the same with any retailer using these shipping methods.

We understand that this may be unexpected, and we sincerely apologize for the inconvenience caused.

Of course, if you prefer not to proceed under these conditions, we can offer a full refund.

Please feel free to contact us so we can resolve this situation in the best possible way.

Best regards,
The Nin-Nin Game Team

Rated 3 out of 5 stars

Good, but sometimes unreasonably priced

I buy from here a LOT, and not once have I had any issues. I love the points system too. Figures are always shipped fast and packed well.

One thing I will say is this site likes to price gouge a lot of their figures. Most recent example is the SHF Gamerverse Spider-man, which they want £85 for. This is an absolutely insane price and their excuse that they price their figures based on “demand, availability and supplier conditions” (their own words, attached to a post where they had hundreds of them on display) is completely unacceptable and makes them no better than scalpers. After shipping it would literally be cheaper to buy this from a UK website.

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

FAKE PREORDER AND SCAMMERS!

If I hadn't written to them, they would have pretended nothing had happened and kept the money without ever sending the item!
I ordered a Nendoroid 7 months ago. It had been out for months, but I still hadn’t heard anything. I had to write to them and wait 10 days just to be told that they had “run out of the item I’d paid for and pre-ordered.” Unacceptable service. Seven months later, the Nendoroid’s price had even gone up, and I never got a chance to buy it. Don’t buy from them—they’re the worst
PS:THEY DIDN'T EVEN GIVE ME A FULL REFUND! I PAID €160 AND RECEIVED A REFUND OF €151—THEY EVEN MADE ME PAY THE FEES! THEY'RE TOTAL SCAMMERS!

April 3, 2026
Unprompted review
Nin-Nin Game logo

Reply from Nin-Nin Game

Hello Comcetta,

Thank you for your feedback and for bringing this situation to our attention.

After reviewing your case, we confirm that the quantity initially reserved at the time of your pre-order was unfortunately no longer available when preparing your order, particularly upon the release of the second item. We fully understand your disappointment and acknowledge that this situation does not meet the level of service we strive to provide.

In the interest of transparency, we would like to clearly acknowledge that an error occurred on our side in handling your order, and we sincerely apologize for it. This type of situation remains exceptional and does not reflect our usual operations.

Following your message and after coordination with our customer support team, we have expedited your refund. It has been processed today and should be reflected in your account within the next few hours.

We understand the frustration this may have caused, especially for a product you had been waiting for over several months, and we truly regret not being able to fulfill your order.

Thank you for your patience and understanding.

Best regards,
The Nin-Nin Game Team

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