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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were let down by their experience overall. Customers frequently express deep frustration with recent formula changes, noting that popular daily creams and lotions now feel sticky, watery, and cause unexpected skin irritations or rashes. People feel that the overall quality has significantly dropped, mentioning that many products no longer absorb properly or provide adequate hydration. Some reviewers were happy with specific items, finding certain body lotions and facial moisturizers quite affordable, effective, and very beneficial for maintaining smooth skin. However, some people mentioned that traditional options continue to work well, smell pleasant, and deliver reliable results for daily use.

What people talk about most

Product

People report ambiguous experiences with product, as many loyal consumers express deep disappointment over... See more

Quality

Customers consistently note negative experiences with quality regarding the recent product changes, reporting... See more

Price

Reviewers highlight negative aspects of price, expressing widespread dissatisfaction over increased costs and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I've used Nivea Soft for a long number of years... about 20.....and it's always been excellent until now. They've created a "vegan" product and it's absolutely abysmal. Totally abysmal. Gone is... See more

Rated 1 out of 5 stars

Please follow animals curality free products , which is good for both planets and us humans also , take your time for the research of new vegan products , because vegan products are the worth to sp... See more

Rated 1 out of 5 stars

I've used - and loved - Nivea Soft for decades. As many others are pointing out, now the formula has changed and it's awful; leaves a white cast that seems to suck all moisture out of the skin to leav... See more

Rated 1 out of 5 stars

Roll on deodorant DOES NOT WORK!!!! Both the 72hr and 48hr protection are abhorrently wrong, lasts only 3hrs in resting position if you're lucky. By FAR the single WORST deodorant ive ever used. What... See more


1.7

Bad

TrustScore 1.5 out of 5

394 reviews

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1.7

All reviews

(394)

52 reviews in the last 12 months

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Rated 4 out of 5 stars

Love your creams but

I love your creams but I was wondering if you could look at changing your pump bottles. I have just cut the top off and I got a 1/2 a container out of it that I would have missed because once the pump stops that's it. So please look into something that is better and easier to get ever bit of the cream out. Thank you so much

April 8, 2023
Unprompted review
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Rated 5 out of 5 stars

I absolutley love Nivea creme

I absolutley love Nivea creme, I use it every day & it leaves my skin soft & fresh, I also use nivea facial cleansing wipes for normal skin, both these products are divine. I've recently started using Nivea Soft, for the warmer weather, of which my husband loves the smell of.I will always use Nivea, hopefully for another 50 years.Thank you for such pure & natural products, that are a joy to use.🙂💙

March 23, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible Stuff.

I bought the Nivea MEN SENSITIVE PRO ULTRA-CALMING FACIAL BAL
I've used it 4 times for skin irritation after shaving and every time it made the irritation worse!

January 16, 2023
Unprompted review
Rated 1 out of 5 stars

Q10 day and night wrinkle cream

Q10 day and night wrinkle cream, adverse reaction. Terrible skin since using these, burning, peeling, red, flaking, eczema around mouth, eyes.I looked like very sore and skin felt like sandpaper .After a month of complaining and completing an adverse reaction form, nothing.NO apologies, no refund or vouchers. These products useless now. Still trying to restore my damaged skin. Use at your peril.

December 17, 2022
Unprompted review
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Rated 1 out of 5 stars

My skin it’s red, burning. Terrible!!!!!!!

My skin it’s red, burns a lot, I have peeling skin around my nose, chin and under my eyes. I have irritated eyes. I was use this s**t 2 times. Just 2 times. I used from 5 years the same cream , toner, wash face gel. Always I was don’t have any problem with my skin. I was baying NIVEA wash face because my wash face gel was finished and I need bay something fast on now. I’m so angry , I hope that my skin on face back to normal. If any person can telling me where I can report this issue? That NIVEA s**t should be prohibited to use!!!

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

Disgusting customer service.

Disgusting customer service.
I bought a mens shaving gel which spurted liquid instead of gel. It was unuseable. When I contacted nivea customer services they were not interested refusing to replace or refund the product. I was astounded that a company can adopt that mindless attitude this day and age! I will never purchase their products again.

October 13, 2022
Unprompted review
Rated 1 out of 5 stars

ADVENT CALENDAR DISAPPOINTS

Received a mens advent calendar from my wife. To date, 10th, two of the slots have had nothing in them. This amounts to a 20% swiz!
I await the remainder of the Christmas season with interest.

December 10, 2022
Unprompted review
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Rated 1 out of 5 stars

Poor customer service Poor delivery services

For such a large company the delivery process and customer service is worse the ordering from a small business. placed a order on the 16/11/22 with a 48h delivery service, got the tracking number on the same day however there was no movement at all. contacted customer service and got a pitiful response back even through I gave all details of the order including tracking details, order date and order number as well as names and that.

was told on the 22/11/22 that a replacement order will be shipped with tracking and I will receive a email with the tracking number and yet again I hear nothing. So I reach out again and was finally given a tracking number that was just created and as there is a mail strike on it will not move for 4 days. If it was done when i was told it was done i would have had the replacement order.

I have honestly seen 1 man company's do miles better levels of customer service then this global trading company.

If anywhere else had the item available and not just souly Nivea like amazon, boots, super drug and so on i would have ordered it from there instead as they have far more options for delivery and a better level of service.

November 16, 2022
Unprompted review
Rated 1 out of 5 stars

Inexistent customer care service

Inexistent customer care service. Placed an order almost a week ago. Nivea very quickly took the payment from my debit card. However I don't know at what point my order is. Emailed and got no reply, phoned and got no reply. A real shame.

June 6, 2022
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Rated 4 out of 5 stars

Excellent products.

I've been using Nivea products for years and can honestly state that they are all excellent. From lotions with pleasant scents to cosmetics, they have it all. Excellent customer service and a quick check-out. It is highly suggested that folks try it. Over the years, the quality has always been at its peak.

May 4, 2022
Unprompted review
Rated 1 out of 5 stars

Wipes burn face

I bought their cleansing wipes, As soon as I began taking off my eye makeup my eyelids started to burn and are all red. It doesn't remove makeup properly either, there's still eyeliner and mascara on my eyes. I looked at other reviews and every review had the same experience with the burning, so it's not just people with sensitive skin, this product should not be on the market

April 15, 2022
Unprompted review
Rated 2 out of 5 stars

Change the packaging please

Good product, poor packaging. Firstly, the aperture through which you need to squeeze the cream is <1mm wide so it takes ages to apply - we all have busy lives these days.

Secondly, once you have finished the tube, it is impossible to separate the plastic nozzle from the metal tube for recycling. Nivea, you need to be more environment aware please.

Thirdly, I think I remember the cardboard box having a false section, giving the impression that the quantity of cream you buy is greater. This also has an environmental effect - fewer individual items can be packed for transport resulting in greater numbers of lorries etc delivering Nivea products, meaning greater carbon footprint. This is not the only Nivea product to feature such packaging - indeed it is not the only company to do it. I shall be writing a review for Olay shortly and will mention this issue to them.

Please take note, Nivea, and improve your packaging.

Happily, your product itself needs no amendment! :)

March 29, 2022
Unprompted review
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Rated 1 out of 5 stars

Hate nivea not good for genitals…

So basically me and my girlfriend was having a nivea fight and i may have gotten it in my japs and she got it in her vagina and you know what. We are not happy about it.

January 5, 2022
Unprompted review
Rated 1 out of 5 stars

For the last 20 years I only use nivea…

For the last 20 years I only use nivea aftershave but I have a feeling that I need to change that because seems to me that nivea bottle designers are getting too drugged. I am frustrated because it's simply not possible to open the latest version of the aftershave bottle with wet hands. Did anyone from nivea actually test a product package before it was released? Due to the impossibility of using the product with wet hands (and after shaving the hands are always wet) I must switch to another brand. Goodbye, nivea ...

October 15, 2021
Unprompted review

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