Nobody's Child Reviews 

I placed an order with Nobody’s child last week. I’ve had no email confirmation, no communication from them at all. I’ve emailed their help email - again with no response. I have ordered with them many times but very nervous after receiving no communication from them following my purchase online

Been trying to contact customer services for over a month and I'm still getting no where with them

Always told by a bot several days after opening the ticket that they are busy and if I still need help, to reply to the email. But always get a postmaster email failed to send error when I reply and then the ticket closes. Looks like their inbox is full??

Customer service is non existent

Ordered a dress for £110 the quality was poor so i returned this item over 3 weeks ago and still no refund, i have had a notice to say they are behind. Extreamly disappointing to be out of pocked so long

Really great service from David in customer care. Courier lost our return and he processed a refund immediately when it was raised.

Not happy with the £4 handling fee
Also it takes a while to actually get your refund !

Really hit and miss brand. I have couple of items from them that I am absolutely obsessed with and wear all the time, and some items that fit terribly, were bad quality and were sent back immediately. Unfortunately you don't get refunded for postage so trying on a poor quality garment will cost you on average £10. Mixed emotions, items that I love make me want to purchase more but at the same time playing this Russian roulette gives me anxiety 🫪 More consistency would be much appreciated 🙏🏻

I have ordered from Nobody's child multiple times, I love the clothes and the quality. However, recently I ordered two items that did not fit. Immediately after trying them on, I repackaged, and posted them back. I have received a refund for only one item. Despite reaching out to them for support I have gotten no reply. No explanation. Bearing in mind their clothes are expensive! I am never one to leave bad reviews but I am at a loss as to what to do at this point to get my money. My last resort is to report this as fraud to paypal!

I had a faulty item but customer care were so helpful and fast and paid for the return label for the dress with out and hassle. Very happy dealing with them

There was a delay in processing my return due to recent return volumes. I contaced the company re my missing refund and they couldn't have been more helpful.

I received an email from Zachary the Customer Care Manager explaining the reason for the delay and apologising. He also set my expectation about timescale as to when to expect this to be resolved.

I was then contacted by Meg from the Customer Care team a day earlier than expected to check on my return and this was resolved swiftly and my refund is on the way.

Very pleased with this service. Well done Meg and Zachary.

Posted an order back to them on 8th July and still not even processed for a refund despoite them saying it should be done in 7 working days. Notice on site saying there are delays in refunds and returns which doesn't sound the best

Something's not right with this company. The clothes are beautiful, but sizing is inconsistent which, at least in my case, oftentimes forces me to return multiple items. Yet, I keep trying because their designs are my style and the quality is quite good.
I posted my last return over 3 weeks ago. It was delivered 2 days later and I'm still waiting for my £177 (after the return charge) back. I'll give them a few more days, but the lack of communication is unacceptable. I'll eventually have to do a chargeback. Multiple customers seem to be having the same issue recently...

Placed my order more than 2 weeks ago and still HAVEN'T received it. Tried contacting them and they basically asked me to check with the tracking?! Horrible customer service, basically a scam. AVOID!

Non existent customer service - just returned 2 orders and been deducted £9 per order for who knows what - can’t contact anyone - just an email address which does not get monitored. The worst service I have ever experienced.

Very disappointed in the dress. It had serious quality issues with the side seams being way longer than the front and the back was even shorter. Also the empire line was into my bust area so not flattering. A pretty viscose fabric but very badly put together. However I had great quality customer service from RJ. The response was very quick; I sent photos and there was no question about offering a full refund or exchange with free postage. I appreciated the free postage as that was not offered on initial purchase. A pity NC as your clothes look lovely online but you need to address the quality.

I really want to love Nobody’s Child. The designs, fabrics and floral prints are beautiful. But the sizing!? Ridiculous! I can buy the same dress (in different prints/patterns) in a size 10, 12, 14 and 16 and still none, or all of them, fit me. I have a beautiful pink size 12 Andie dress that fits like a glove. I’ve just bought the short version in yellow (in size 12) that wouldn’t even button up, so I exchanged for a 14 and it’s like a tent! This is the exact same cotton fabric, just a different colour. How is the sizing so inconsistent in the same dress pattern? I draft dress patterns for a living so know that the standard should be the same in all versions. It’s getting quite ridiculous now and really putting me off this brand sadly.

I had to raise a query about a refund for some items I had purchased. I cannot praise their assistance enough. All completed via email. My query was dealt with promptly and courteously.
As an aside I purchase regularly from Nobody’s Child and I have never experienced a problem.

Very disappointing customer service.

I ordered 2 dresses but received an empty parcel. One dress was refunded because it was out of stock, but the second dress was never delivered or refunded. I also paid €9 shipping for an empty bag.

I contacted customer service multiple times, attached my order confirmation, and provided my order number, email address, name and delivery details. Their only response was that they couldn’t locate my order and asked me for information that was already in my email. Since then, they have stopped responding completely.

I am now left with no product, no full refund, and no resolution. I have no choice but to escalate the matter through American Express and the appropriate UK consumer protection authorities. Very disappointing experience.

No is helping me to make a return ! I have a new email so cannot receive the return portal !!! Shop cant help and my messages and emails receive no attention very poor service 15thjune 26

They received my return 2 weeks ago still not had my refund. Emailed them 4 times not a reply. Called them not taking calls at this time. Will do a charge back.
Stay away from this company!!!

Very unhappy with this company- have not received my order placed on the 13th July. Has been showing ‘in transit’ since the 16th - Rotal Mail have not received the parcel. Have written twice to the ‘here to help’ ( what a joke ) email and heard NOTHING! Messsged on FB heard NOTHING. No phone numbers to call - even their shops don’t have a phone number. NOT customer friendly - don’t use them!