Nolimitsremovalists Reviews 12

Since I placed the earlier review , NonLimuts got in touch and claimed that new invoicing procedures were the issue. I am happy that they have engaged with me and repaid the over charge. I have to thank them for that
The three guys who moved my household goods were excellent and worked extremely hard to get the move done. They were great
So please make sure you have a detailed quote and get every potential surcharge in writing, because despite claims of 'no hidden charges', there actually are several. I would ask No Limuts to be completely clear in their charges from the outset, and then the customer knows what to expect, and not to deduct charges without the customers knowledge. I still don't know how they were able to do this. I received no explanation. It cannot be legal.
No Limits, please send a detailed invoice to your customers after the move and simply provide a payment portal, like any other normal business. This is not the Wild West. Thank you.

Our booking was nothing less than a complete disaster over the weekend, and I feel that we have been treated very poorly, apart from the disruption that was caused with our move. Firstly we were booked for a 10-12 Tonne truck - this never happened and the size of the truck was very small, and in very poor condition. Secondly our movers were supposedly: “professional movers”. This could not be further from the truth in the first instance.

The evening before I received a call saying that an emergency had come up and that the removals would not be there until 12.30 pm. We booked for 8.30 am. When they arrived they looked at our furniture and belongings and tried to call their boss. We were at a loss when we saw the size and condition of the truck. They then sat in the truck for some time and then informed us they were leaving. My husband then spoke to someone on the workers phone as I had tried to phone the business number and was told the main person would phone me back. Never happened. They then negotiated to stay and must move what they could and a bigger truck would be sent on Sunday.

We started to move items - they did not wrap any of our furniture in blankets and our lounge was soiled with brown strap marks. They had no shirts on, so perspiration transferred to our furniture. They were slow and had no idea on how to pack the truck properly or move furniture. My husband had to direct them. When they arrived at the new address they backed over the letterbox - which was very clear off the driveway. It was knocked completely over. They were slow and took forever to move the furniture. At one point I went out and found one of them sitting on my washing machine. What took three hours should have only take maximum of 2 hours. We then argued with someone over the phone about what we were charged. He then agreed to take some time off for travel the next day, given the wrong truck was sent. He was rude and unapologetic.

The next day - another truck arrived and it was another small truck. We argued again with this guy. Once again unapologetic. The two guys sent were better than the day before. They at least wrapped the furniture properly and took greater care. We did not fit all the furniture in the truck, causing us to arrange on our own via truck and tailor. We once again had to debate the charges and the cost of two trips in heavy traffic due to the size of the truck. We were told that the letterbox would be fixed and they sent someone to try and fix it, but made it worse. I tried to inform them that it needed to be replaced given the material it was made from. This was ignored and now the letterbox looks even worse, despite sending photographs of what they did. No attempt to resolve my issues and have not replaced the letterbox as requested - despite a number of emails requesting this be addressed.

Even though they were a bit late, they kept me updated the whole time and were very professional. No complaints at all. Adeson and Sam went above and beyond for us. I’d definitely book with them again and highly recommend them to others

BEWARE - WORST EXPERIENCE OF MY LIFE!

If I could give a negative star review I would. They claim on their website "Never use subcontractors" - This is a lie. Their whole business model is built on lies and deception. Underestimate the time and underquote $ to look good value and then sting you with a big bill at the end and hold your belongings to ransom because they won't unload until you have paid. I was quoted $1,000 and got a bill for $3,700!! Damaged items, not strapped in or wrapped in the truck, non professional in all aspects, truck didn't even show up at first and they couldn't contact the driver and had to get another truck 4 hours later. Took 3 days to eventually get all my gear.

Do yourself a favour and STAY AWAY -STAY AWAY - STAY AWAY!!!!!

We were very pleased with the removalist the guys who moved us were fantastic we would like to thank Sam and Marwan thank you

This removal company is a shoddy company run by thieves. When I realised I had overpaid them as my deposit was not accounted for in the final bill, they produced a fraudulent invoice for additional hours not worked. Also they are not organised (came over 2 hours late) and employ cheap labour. Avoid this company!!!

**BEWARE BEWARE BEWARE**
MINUS 20!!
WORST COMPANY EVER. ARRIVED LATE. WANTED MORE MONEY. DELAYED US OVER A DAY. BROKE GOODS. TRUCK KNOCKED OVER GATE POST. DID NOT SPEAK ENGLISH SO HOW CAN THEY READ LABELS ON BOXES?!! RUDE & ARROGANT.LEFT BOXES ALL OVER THE PLACE. DID NOT PUT IN ROOMS LABELLED.
BARRICADED DOORS WITH BOXES & FURNITURE SO WE COULD NOT GET INTO ROOMS. EMPLOYEE USED MY PHONE TO WRITE 5 STAR REVIEW WITHOUT MY APPROVAL!!!
ABSOLUTELY DISGUSTING !!😡
DO NOT USE THEM FOR YOUR OWN SAKE

This is, without exaggeration, the worst moving experience we have ever had. If you value your time, sanity, or belongings — do NOT choose this company.

The incompetence started at pick-up. They showed up one full day earlier than agreed, with no proper coordination and no regard for the confirmed schedule. We were forced into a last-minute scramble because of their mistake. That alone shows a complete lack of organisation and professionalism.

Delivery day was even more unacceptable. We were clearly told they would arrive before 11am. Instead, we were fed a chain of changing times and empty assurances:

11am → 2pm
2pm → 4pm
4pm → 6pm
Final arrival: 7:30pm

That is an 8.5-hour delay.

This wasn’t just “running late.” This was a full day held hostage by false promises and shifting excuses. There was no transparency, no proactive communication, and no accountability.

Every time we called, both the office and the driver repeated the same line: “We’ll get back to you.” They never did. We had to keep chasing them for updates. Calls were cut short. No follow-up. No responsibility taken.

And after arriving massively late and disrupting our entire day, the driver still had the audacity to ask for a tip. That level of entitlement, given the service provided, is astonishing.

Do not be misled by a slightly cheaper quote. The small amount you “save” is not worth the stress, wasted time, and complete lack of reliability.

This company is disorganised, and shows zero respect for customers’ schedules.

Avoid at all costs.

Negative 5 Stars.

I booked this atrocious company three weeks in advance \. I provided full details of my three-bedroom apartment, including 36 stairs, and was quoted. I paid a deposit and received multiple confirmations of the booking date and time.

The day before the move, I was contacted and told the time needed to change due to “logistics.” After pressing for a clear explanation, it became obvious the real issue was that they had overbooked and did not have the staff available. I had already arranged cleaners and key returns around the confirmed time. I had no choice but to agree, which resulted in additional costs to move other services.

On the day of the move, the team did not arrive at the agreed time. I was told they were “on the way.” They were not. They were hours away completing another job. One hour after they were meant to be there, it was clear the booking had effectively been abandoned. The move was pushed to the following day.

The team arrived late again the next morning. After approximately five hours of work, I was told the price had miraculously become nearly three times the quoted amount. There was no written explanation and no transparent breakdown. When I questioned it, the team leader called someone and spoke in a language I do not understand, without involving me in the discussion. I was left with no meaningful opportunity to dispute the amount and was effectively required to pay before they would leave.

To add to this, my television was damaged.

The company has denied responsibility or their actions, and still operates believing that this is a way to treat another person, it is despicable. I have received excuse after excuse and each one more unrealistic and untrue as the last.

The pattern here is deeply concerning: confirmed bookings changed at the last minute due to internal issues, failure to attend as agreed, misleading statements about arrival times, significant price escalation without written transparency, payment taken under pressure, and constant stream of lies.

I am not someone who complains lightly, and I understand how challenging service industries can be. However, this was not a minor inconvenience. It was a stressful, costly, and poorly managed experience that fell well below reasonable expectations.

I have attempted over the last 2 months to come to a reasonable conclusion with these cretins but they have not gotten anywhere. I have requested recordings of our conversations but they have conveniently been lost due to "system malfunctions".

Appalling.

Proceed with extreme caution - DO NOT USE THIS COMPANY.

I had a terrible experience with No Limits. Booked and paid deposit to pick up a single carton for transport to NSW. Didn't arrive on the pick up day. I rang and they told me then they weren't going to pick it up now on that day - but hadn't told me. Booked another time for the following morning. Of course the pick up didn't occur. Rang several times and they wouldn't take my call. A huge waste of my time. Worst experience of a service (no service).

If I could give 0 stars I would. Please do not use this company. I am going through the removalist governing body presently. This company left the entire contents of my move on the side of the road in the rain. The removalists left and only returned after being promised more money to do the job they had originally promised to do. They do not answer calls and their resolution process is a joke