Nomplates Reviews 51

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the quality of the products, citing issues such as peeling letters, cracks, air bubbles, and an uneven finish shortly after installation. Customers frequently reported problems with their orders, including incorrect items, missing components like sticky pads, or designs that did not match what was advertised. Additionally, many found the customer service to be poor, with slow response times or a complete lack of communication after a purchase was made. Some people were satisfied with the product, mentioning that their plates looked "fab" or "amazing" and were solid and classy. A few other people also felt that the service was great, with orders being filled quickly and shipped promptly.

What people talk about most

Product

Consumers find product quality to be ambiguous. While some reviewers praise the plates, noting they look... See more

Quality

Clients share negative opinions on quality, with many reporting issues such as cracked plates, acrylic... See more

Order

Users describe ambiguous interactions with order. While some customers received their custom plates quickly,... See more

Customer communications

Customers consistently express frustration with the company's contact methods. Many reviewers report that... See more

Based on these reviews

Rated 2 out of 5 stars

Ordered plates , they were reasonably cheap , £38 . They looked okay for the price but after a couple of days the letters were peeling. Got in touch through WhatsApp to sort the issue before leaving... See more

Company replied

Rated 3 out of 5 stars

Ordered plates on a Thursday paid express delivery and they arrived Sunday. No great drama, but the issue is my order came short and no matter how you contact them, WhatsApp, Facebook or email they j... See more

Rated 1 out of 5 stars

I purchased a set of standard number plates from Nom, they arrived quickly which was great. Unfortunately that’s where the positives end, within 2 days a hairline crack appeared on both plates. A week... See more

Rated 1 out of 5 stars

Plates took over 2 weeks to arrive. Arrived damaged with no BSAU numbers and no sticky pads with them even though I ordered them. Within 3 days of fitting the characters started peeling off. Ove... See more

Company replied



Contact info

2.3

Poor

TrustScore 2.5 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality number plates

I purchased a set of standard number plates from Nom, they arrived quickly which was great. Unfortunately that’s where the positives end, within 2 days a hairline crack appeared on both plates. A week later the front plate has two deep cracks across the face, the rear has five deep cracks all going in different directions. Unless you like poor quality cracked plates I wouldn’t recommend them, now I have to purchase some more from a more reputable company

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute waste of money

Absolute waste of money, plates arrived on Thursday after ordering on a Saturday, after peeling back the protective film some days later when ready to attach to the car it was a shock to see the plates were so badly marked with acrylic bubbles and some black marks on both front and back plates non of which can be removed and will certainly will not be used on my car straight in the bin!! obviously I have emailed Nomplates twice and guess what, no reply.

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Poor Quality, Expensive, No Customer Service - Buy elsewhere

Purchased front and rear plates from NOMplates, picked a carbon raised finish, with printed border and gel union jack badge and UK logo, cost was cira £50

Thoroughly disappointed, for a number of reasons:

1. They used amazon shipping service, that notified me of "item from seller" shipped, in transit, then missed/unable to deliver. At no point was there any reference to what Amazon were delivering nor from what company. This caused me to waste a bunch of time communicating with Amazon Help.

2. When the plates did turn up, they were packaged reasonably well, but inside the packing they were placed face to face and then wrapped in black plastic - no problem i thought, they'll be some protective film on them, as per their video showing how to remove it - i can't work out if there is any or not.

3. The edges are rough and very poorly finished

4. The backing material is overhanging on 2 sides, and then short on the other 2

5, The Gel union jack and UK logos were in fact one big piece spanning the full height of the plate, making it almost impossible to screw fit them (which i require to do)

6. The gel section seems to have areas of air bubbles in what i thought was the protective coating, but on closer inspection i'm sure isn't fitted, so it must be in the adhesive holding the gel section to the plate - all in all poor quality and looks crap.

7. Contacted customer support to ask about any protective coating- totally ignored, other than the fact they sent me a link to review the plates - i did.... they removed the review (LOL)

8. The supplied (at an extra cost) fixing kit, had yellow caps that were more orange compared to the yellow of the rear plate, not even a close match.

In short an absolute waste of money, don't touch this company with a barge pole

Images available on request

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

You can't put those plates on a Mercedes

I bought a pair of 4D plates they cracked on their own a few days later.
When I complained their reply was you can't put those plates on a Mercedes.
Before you take peoples money you should tell them if they can't be used on specific cars!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I will say that if I read reviews first…

I will say that if I read reviews first I would have bought elsewhere, but my experiece was first class!
I ordered the mini plate in a custom shape, it looks amazing on the bike.
Order was filled very quickly, and it was shipped by fully trackable 24 hour service. I would use Nomplates again. I can only report my own experience. Thank you Nom Plates.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Plates are terrible quality

Received my plate it is terrible quality and backing of the plate was chipped and ripped I messaged them and no response wouldn’t not recommend buying from here

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutrly awful

Absolutrly awful, first plate came cracked admittedly could have been damaged in transit but adhesive pads paid for but missing. Replacement sent plus pads, no pads received a replacement was incorrect design. Requested refund and refused, further replacement sent and correct but still no pads. Absolute joke don’t bother!

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

NOT A BUSINESS YOU CAN TRUST

Ordered plates and they arrived with the letters not straight and the plastic damaged. When I complained, I was told that the plates would get scratched in a car wash and I was being 'fussy'. The owner went so far to blame me damaging the plate myself even though I sent him pictures! Be wary about using this business they will use every excuse to avoid refunding you including blaming the customer which is clear from all the responses from the reviews. How can all customers be wrong except them?

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Generally can't be bothered to write…

Generally can't be bothered to write reviews but this shop really scunnered me with their lack of simple understanding to issues they caused and felt I need to warn folk not to buy from them. so they don't get **** over by these 🤡

October 14, 2025
Unprompted review
Nomplates logo

Reply from Nomplates

This order was for a show plate and the plate was produced exactly as it was typed by the customer. It is made clear during the ordering process that if you want a space, you must enter a space. In this case, no space was entered, so the plate was made exactly to the specification provided.
Although the error was not on our side, we still offered another set at a heavily discounted price to cover only materials and postage costs. This demonstrates our commitment to fairness and customer service.
We always follow the customer’s input precisely to avoid errors, and if there ever was a genuine issue caused by us, we would resolve it immediately. This review is simply the result of a customer mistake, not a fault with our product or service.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Delivered within 2 days of ordering. Excellent quality. What more could you ask for. Thank you for the plates and great service.

October 20, 2025
Unprompted review
Nomplates logo

Reply from Nomplates

We would never say such a thing to a customer, and it is disappointing to see this suggestion made. While it is possible for a plate to be damaged in transit on the odd occasion, our policy has always been to offer a replacement without hesitation.
In this case, we requested further information about the apparent purchase so that we could resolve the matter properly, but unfortunately no details were ever provided. Without that information, we were unable to verify the order or assist further.
We pride ourselves on being fair and responsive, and we stand by our commitment to resolve genuine issues promptly and professionally.

Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. Yup, wish I had read the reviews. Luckily fo rme they messed me around a week so I had a chance ot cancel the order. Shame they dont learn from these negative reviews!!

August 20, 2025
Unprompted review
Nomplates logo

Reply from Nomplates

We’re sorry to see this review misrepresent the facts. You were contacted within two working to explain that there was an unexpected fault with the machine, and at your request a full refund was processed immediately.

It is therefore inaccurate to suggest you were “messed around for a week.” While faults can occasionally occur, our policy is always to communicate promptly and resolve issues without delay - as we did in this case.

While you fully have the right to be unhappy about the situation, it is extremely unfair to falsify information.

Rated 1 out of 5 stars

Poor quality

I ordered a set of custom 4D number plates from Nomplates, and they arrived after a week and a half. After installing them, just two days later the letters and numbers started falling off the backing plate. I found most of them scattered around the car park.

Because of this, I had to drive home without number plates for about half an hour, risking being stopped and fined by the police. I contacted Nomplates and told them I wanted a refund because I wasn’t willing to pay for number plates that start falling apart after just two days due to poor quality.

Unfortunately, they refused to give me a refund and only offered to send replacements. I do not recommend this company and I regret buying from them.

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

I rarely write reviews, but my experience with Nom Plates was so poor that I feel obligated to warn others. From start to finish, it was a huge disappointment.

Customer service was completely unresponsive and unhelpful. I tried multiple times to reach out regarding the issues with my order, but received no meaningful response—let alone an apology or offer to resolve the situation.

As for the product quality, it was shockingly bad. The plates arrived with air bubbles, scratches, an uneven and improper finish, and even permanent marker stains—which is completely unacceptable for a product that’s supposed to be professionally made.

To make matters worse, there is no refund policy, and the company takes no responsibility for their poor workmanship. I felt completely let down and cheated.

Avoid this company at all costs. You’re better off going elsewhere if you want a quality product and decent customer service.

June 30, 2025
Unprompted review
Nomplates logo

Reply from Nomplates

Please note that as all our number plates are custom made to order, we are unable to accept returns for changes of mind. Each item is handmade with care and precision, and we stand fully behind the quality of our products. If there’s ever an issue or fault, we’ll make it right — no questions asked. However, we’re unable to accommodate unrealistic demands or claims that fall outside of reasonable use.

You contacted us and were advised to send photos of the apparent defects to which no response was received.

Feel free to get back in touch and we will be happy to assist.

Rated 1 out of 5 stars

Absolutely terrible experience – avoid at all costs!

I recently ordered registration plates from this company, and I'm utterly disgusted with both the product quality and the customer service. The plates arrived and were clearly made to an appallingly poor standard, with visible defects and shoddy craftsmanship.
When I contacted them to request a refund, I was met with outright refusal and, unbelievably, accused of damaging the plates myself! This is a completely false and insulting accusation. The owner of this company is an absolute jerk who clearly has no regard for customer satisfaction or even basic decency.
Save yourself the headache and the money. Do NOT buy anything from this business if you expect quality products or respectful treatment.

June 20, 2025
Unprompted review
Nomplates logo

Reply from Nomplates

As these items are handmade and personalised to each order, we’re unable to accept returns for changes of mind. We’re proud of the quality we offer and are always happy to resolve any genuine issues with your order.

In this circumstance, the 'issues' you presented were fully resolved but its disappointing to see you chose to not state complete facts.

Rated 5 out of 5 stars

Great Service

Great Service, Made to measure plates, cant fault anything.
Just seen the bad reviews...I can only say my plates are boss, and I love them.

June 25, 2025
Unprompted review
Rated 2 out of 5 stars

Avoid

Ordered plates , they were reasonably cheap , £38 . They looked okay for the price but after a couple of days the letters were peeling. Got in touch through WhatsApp to sort the issue before leaving a review, very slow at responding. Eventually they came back to me with saying " they had a dodgy batch of "L" s " . Sent me out 2 L letters but no alignment tool which they said they'd send .
Poor service and poor quality . Avoid !!

May 20, 2025
Unprompted review
Nomplates logo

Reply from Nomplates

Unfortunately, yes, there was a component used that we identified as not up to par shortly after. We prefer to be honest about it. It should be a simple fix, but if you have any issues, please message us.

Rated 1 out of 5 stars

Nom-Good…! Nom good at all…☹️

Ordered plates on there very vague platform & paid £77 pounds for the them, i asked if there was a proof of the plates so I could see the spacing and see how they looked..?
The next day I was told to “explain that when you order”..?
I replied I had already ordered and was waiting for delivery…
I have never heard from them since: Despite emails to cancel the order because I don’t know whats going on.. I Still don’t…?
I have now ordered from a reputable company, no drama, no stress…
READ THE REVIEWS…! This the NOM for them.

Paypal can be your friend in situations like this..!

Update:
I have received the number plates ..!
They are awful..! They Look like a primary school project, which is why I asked for a proof first, to see how they look BEFORE they made them..
The spacing is ridiculous, the font is just so wrong… and the “Laser Engraved” 🤦‍♂️ is so disproportionate !
I also ordered the uk flag emblems …they have to be made by a five year old, tops ..!
All of this could have been avoided by communication …!!!!!

June 14, 2025
Unprompted review
Nomplates logo

Reply from Nomplates

We’re sorry you feel this way. The plate was made exactly as ordered, and your message came after production had begun, without any details that could pause or adjust the job. The spacing and font match the listing images, and the engraved text follows standard layout guides. We're always open to feedback, but unfounded claims and insults don’t reflect the situation fairly.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look