Nordea Reviews 

Worst customer service ever. Nothing can be solved online or via mobile app or direct email and you need to contact them via phone for everything. Their lines are never answered and you can expect to wait at least 2 hours on the phone, with no option to be called back even when your call just ends. Also they offer their own Nordea ID which is not really anything secure or even trusted by them,because to even sign documents with them you need Bank ID. So if you need Bank ID, do not bother banking with them, as they are useless and your life will be hell without Bank ID. Seriously the worst banking experience I have ever had.

They don’t even deserve that one star !

Their customer service phone number give you a a time , like “you call will be answered in 5 mins “ and you might if you’re lucky , someone might answer the phone 80 minutes later. Way more than an hour ! They have been told about this many times and it’s like they don’t give a damn.And it’s regarding money that they are holding on to for no reason - gaining my interest and if they do this to a couple of thousand customers a day it adds up to them just making more money. This is terrible service ( cant even call it service) If this i what they think is good then they don’t deserve the customers !
I’ve come back to edit this review just to tell you I’m still holding at 92 minutes - unreal

Love the app, and great customer service!!

Completely unacceptable customer service.

2 times I’ve been to a branch office clearly meant for dozens of employees to find a locked door and only 1 agent working. Appointments are a minimum of a week out to do virtually anything.

I won’t be using this account. I’d rather keep cash in a mattress.

Head of Responsible Investment in Nordea gets caught seemingly lying in the media, attempting to drag down another company, then suddenly decides to go mute when he gets caught.

When this is a person with "Head of Responsible" in his Nordea role, I am starting to question my status as a customer with the bank.

been waiting on chat support for over 2 hours..... also they log you out if you are inactive for more than 5 mins .... worst customer service ever

Been with them for many years. Good services.

Stay away from this bank especially if looking for a housing loan. Gave very poor advice and ended up costing me thousands more than I agreed to after only a couple of months.
Complained and was assured I would be reimbursed within 2 days. A month later they wiggled their way out and never settled the matter. Will be switching banks asap.

They also regularly shut down cards and accounts for entire weekends to carry out maintenance, so you have to plan in advance how you will do without like some bank from the 1950s. Never experienced anything like it with any other bank elsewhere.

Well, I live in Denmark but still am a customer in Nordea.no, from I lived in Norway. I tried to call their postulated customer support to have a problem solved. That was impossible. When the waiting time was said to be 38 minutes, nothing happened after an hour. When I tried to press 1 to make them call me back, when it was my turn, also nothing happened. Because I have to have my problem solved I have now written them an oldfashhioned paper letter. My plan C is to send them a Runic Stone, if the letter doesn*t work either. Probably they are so undermanned, that nobody will notice its arrival either. . .? Plan D will be to visit them personally and make a happening of it!

STAY AWAY FROM THIS BANK: ::WORST OF THE WORST::: ALMOST 2 MONTHS WITHOUT BRIK CODE: ::ONE MONTH WITHOUT BANK CARD:::I DIDN'T GET PAID 2 MONTHS BECAUSE OF THEM::::AND STILL DOESN'T WORK::::PEOPLE BRAIN DEAD:::I SEEN STUPID PEOPLE IN MY LIFE TIME:::BUT THOSE FROM NORWAY ARE ON THE FIRST PLACE ::::

First of all they blocked my card without explaining why.
Second, they sending me a new one now 2 weeks, still dont have it!

I had been a Nordea customer and due to that, recommended it to some family members.

They waited for their internet access codes for over a month, and they never arrived. Bank cards were supposed to be mailed home but instead were distributed in different branches, and the customers were not informed of this. Closest branch is so short-handed that it takes up to hours to see a customer service agent. The bank no longer accepts cash in any form. Cash withdrawals from accounts are possible only at one location in the entire Helsinki area. Customer service agents are close to impossible to get in touch with.

Is this bank trying to get rid of casual customers?

If I could give you 0 stars I would!!!!
I have been waiting 1,5 month for my bank code and I have called you 4 times and you have “tried” to send the code every time. You know you have the right address because you send me post every month!
Now I just called you again because I still haven’t got my code and I cannot by food or gas for my car! And then you choose to hang up!!!! I have never experienced worse customer service than from Nordea Norge.
I changing bank first thing tomorrow!

Worst bank I have ever come across. No communication - It has taken 3 months just to open an account. Please note I already have a bank account in Nordea Denmark, but apparently they are not connected or at least not yet.
They say they will call back, but they never do (waiting in the phone for 30 min every time, just to be told they will call you back).
Last week I finally had to go to the bank to sign some papers. They scheduled a meeting at 11:30, but when I arrived they said the banker was at lunch - Unacceptable! On top of that receptionist asked for my signature and told me they will contact me when things are ready. Just called back to hear about the status, since I haven't heard from them. Were told that I was a no show for the meeting. What is this? completely inacceptable way to run a bank and I recommend everyone to stay very far away from this bank!!!

Note - Nordea Denmark is a completely different experience. Fully professional and everything handled in a timely manner.