Nordic Peace Reviews 

673
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the customer service team is very responsive, accommodating, and helpful when solving problems. People often express great delight with the cozy materials, beautiful designs, and comfortable feel of various clothing and homeware items. Some reviewers were not happy with extended shipping durations, noting that packages often took several weeks to arrive. Shoppers also mentioned feeling disappointed by unexpected overseas shipping origins and sizing discrepancies between international standards. Additionally, a few buyers experienced ongoing issues with material durability and inconsistent overall quality across certain products.

What people talk about most

Product

Clients share ambiguous opinions on product quality and origin. While many reviewers praise items as cute,... See more

Quality

Reviewers mention ambiguous feedback about quality, revealing a wide divergence in customer experiences.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, as feedback on shipping times is... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a wide range of differing opinions.... See more

Customer service

Users describe positive interactions with customer service, noting that staff are quick, reliable, and super... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery was very longer than expected. So if ordering I would advise ordering way in advance. When I contacted them their reply responses were fast but they wasn’t too helpful as they were giving me... See more

Company replied

Rated 3 out of 5 stars

I am missing a teaspoon from the cutlery set I purchased. Each individual utensil was also plastic wrapped, which felt misaligned with their mission statements. The product itself is okay, but I did... See more

Company replied

Rated 4 out of 5 stars

Nordic Peace offered free, tracked delivery to the UK which helped me to make my buying decision. Frustratingly, it took nearly 3 weeks for my order to arrive. I fell in love with the colours of... See more

Company replied

Rated 3 out of 5 stars

I was tempted in to ordering from this company from a smart online advert ! The slippers took an age to arrive and when they did they were not of the quality I was expecting and came from China. Rath... See more

Company replied


Company details

  1. Home Goods Store

About Nordic Peace

Written by the company

Nordic Peace is a family-owned Canadian lifestyle brand founded by Gabriel and Catherine, a couple who share a passion for entrepreneurship, minimalist design, and sustainable living. What began as a small creative venture has grown into a community built around simplicity, mindfulness, and a love for the planet.

At Nordic Peace, sustainability is at the heart of everything we do. From eco-friendly materials to mindful sourcing and packaging, each decision is made with care for our environment and its wildlife. We believe that living beautifully should never come at the expense of the Earth, and we aim to make sustainable choices accessible to everyone.

Our curated collections feature minimalist clothing, lifestyle essentials, and home accessories that blend modern design with everyday functionality. Each product is thoughtfully selected to inspire a sense of peace, comfort, and authenticity in your daily life.

As a Canadian family business, we take pride in offering personal, caring customer service and a brand experience that reflects our values of quality, transparency, and kindness. When you shop with Nordic Peace, you join a movement toward a more mindful, sustainable, and stylish way of living.


Contact info

3.5

Average

TrustScore 3.5 out of 5

673 reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(673)

177 reviews in the last 12 months

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Rated 1 out of 5 stars

I wish I would’ve checked trust pilot…

I wish I would’ve checked trust pilot before ordering but I assumed the reviews on their website were real. It’s taken 2 weeks and I got a confirmation to pick up my order from the In Post lockers only it don’t recognise the QR code. I went again today and the door opened but there was nothing inside. I called and they said it’s still at the depot. I’m beginning to think this is a scam company and I’m not going to get what I paid for. Very frustrating!

February 15, 2026
Unprompted review
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Reply from Nordic Peace

Hi Helen,

Thank you for your feedback, I completely understand how frustrating this situation was. Receiving a locker notification, making trips, and finding no parcel is incredibly disappointing.

As explained in our emails, the issue occurred within the courier’s network after the parcel left our warehouse. While that part is outside our direct control, we absolutely recognise that the experience reflects on us, which is why we processed your full refund immediately.

We are a legitimate family-run business, and we would never take payment without delivering the goods or issuing a refund when something goes wrong.

I’m truly sorry you didn’t receive the slippers you wanted, and we appreciate you acknowledging our responsiveness, even if the overall experience wasn’t ideal.

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Rated 5 out of 5 stars

Nordic sunset lamp

It's tiny,but mighty, lovely addition to my home & blends in with all my other things,great range of colour array

January 28, 2026
Unprompted review
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Reply from Nordic Peace

Hi Wendy, thank you so much for your lovely feedback :)

Rated 5 out of 5 stars

I love my new slippers from Nordic…

I love my new slippers from Nordic Peace! They are cute and comfy and exactly as pictured! Happy with my purchase.

February 5, 2026
Unprompted review
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Reply from Nordic Peace

Hi Jen, thank you so much for your lovely review! We’re so happy to hear you’re loving your new slippers!

Rated 3 out of 5 stars

They sent me defective and damaged…

EDIT: Since my review, Nordic Peace has reached out and changed their position on the refund. They have refunded me and resolved the matter

They sent me defective and damaged utensils and then expected me to pay to return the items to them! They also told me before I purchased them they were manufactured in Canada, which isn't true. And neither is their 100% Satisfaction Guarantee. Avoid this company like the plague.

February 11, 2026
Unprompted review
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Reply from Nordic Peace

Hi Jesse, I’m very sorry to hear about your experience. We have since reached out to you directly and issued a full refund to resolve this matter. Our goal is always to stand behind our products and ensure our customers are taken care of.
To clarify, while Nordic Peace is a Canadian-based brand and our products are designed here, we work with multiple manufacturing and fulfilment partners globally. If there was any confusion around this prior to purchase, we sincerely apologise.
We appreciate your feedback and are continuously working to improve both our quality control and communication.

Rated 5 out of 5 stars

I've ordered from Nordic Peace multiple…

I've ordered from Nordic Peace multiple times. Their slippers are really comfortable, and they're good quality for the price. Shipping is fast, and they also make great gifts.

January 25, 2026
Unprompted review
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Reply from Nordic Peace

Hi Brenna, thank you so much for your continued support, it truly means a lot to us! We’re so happy to hear you’re enjoying the slippers and that they’ve made great gifts too! Thanks for taking the time to share your experience :)

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Rated 1 out of 5 stars

One month to delivered and still…

One month to delivered and still nothing! I’ll never buy from you again.

February 2, 2026
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Reply from Nordic Peace

Hi Narita, we’re sorry to hear this. Your order was placed on January 31 and successfully delivered on February 13, within our stated delivery timeframe.
If there’s any issue with the delivery, please contact us directly and we’ll be happy to look into it for you.

Rated 2 out of 5 stars

Entry level slippers

The slippers dont look and feel like good quality which is what i was expecting for the money
The heart is smaller than the pictures also the colours are not as bright if id have known this id have not purchased them

The slippers have since broken and i had a full refund not the quality that I was expecting

February 7, 2026
Unprompted review
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Reply from Nordic Peace

Hi Dean, thank you for sharing your feedback, we’re sorry to hear the slippers didn’t meet your expectations. If you’d like to return your item, we do accept returns, and our customer service team would be happy to help you with this.

Rated 5 out of 5 stars

Brilliant customer service

They replied really quickly, Customer service was excellent, very helpful - best I've dealt with in a while. My slippers were replaced and at no cost to me. Its been a pleasure dealing with them.

February 4, 2026
Unprompted review
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Reply from Nordic Peace

Hi Lesley, thank you so much for your kind words! We’re really glad we could help and that you’re happy with the replacement :)

Rated 1 out of 5 stars

Not had my product yet

Not had my product yet

February 2, 2026
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Reply from Nordic Peace

Hi Sandra, thanks for your review. We can see that your order has now arrived and was delivered within 7 days. If there’s anything else you need or if you have any questions, our customer service team is always happy to help :)

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Rated 4 out of 5 stars

Great choice to choose from.

A great selection of products to choose from with most of them on sale too! I love the slippers I’ve ordered, they were the slip-on style with an emblem on the front, and the easy order process with first order discount code too! I will definitely buy from them again.

January 30, 2026
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Reply from Nordic Peace

Hi Mrs Walker, thank you so much for your kind review!

Rated 5 out of 5 stars

Love the scarf

February 2, 2026
Unprompted review
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Reply from Nordic Peace

Hi Jade, we're so glad to know you love the scarf you ordered! Thank you for letting us know :)

Rated 5 out of 5 stars

Super Cozy Slippers and Socks

I am really happy with the Nordic Comfort Slippers and fuzzy socks. They are good quality, exactly as pictured and fit to size. Perfect to keep cozy on these chilly Montreal winter days!

January 30, 2026
Unprompted review
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Reply from Nordic Peace

Hi Kimberly, thank you for the wonderful review! We truly appreciate it!

Rated 4 out of 5 stars

Wonderfully warm and pretty colous

Nordic Peace offered free, tracked delivery to the UK which helped me to make my buying decision. Frustratingly, it took nearly 3 weeks for my order to arrive.

I fell in love with the colours of the winter trench coat and ordered the largest size. Unfortunately, international sizes can be confusing. The coat sold as “large” fitted my friend who is a UK size 6/8 (considered small) so there was no chance that it would ever fit me! I tried to return it but was offered a credit note instead.

I had much more luck with the delicious pink scarf, they come in the 3 colours of Neapolitan ice-cream). It is a great size to style in different ways, lightweight, snuggly warm and comforting. I feel safe, warm and protected wearing it… which I have been doing, non stop, since it arrived! The credit note will go towards buying more scarves in all the different colours.

January 16, 2026
Unprompted review
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Reply from Nordic Peace

Hi Ruth, we’re really glad you’re loving the scarf and its cosy, comforting feel. We’re sorry about the delivery time and sizing confusion with the coat. Your feedback is truly appreciated and helps us improve. Enjoy your scarves, and thank you for your support!

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Rated 5 out of 5 stars

Soo comfy

My daughter loved mine do much I had to buy her a pair , she"s 18 and wouldn't dare wear mums outdated shoes or clothes , but this was an exception , now my daughter in law wants a pair , just as well they're a great price

January 27, 2026
Unprompted review
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Reply from Nordic Peace

Hi Suzy, thank you for your review! We’re really glad to hear they were such a hit!

Rated 5 out of 5 stars

Love my boots

Love my boots , came quicker than I expected , good quality, id recommend them

January 9, 2026
Unprompted review
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Reply from Nordic Peace

Hi Louise, we're so glad to know you love the boots! Thank you for the support :)

Rated 5 out of 5 stars

Nordic Women's Oversized Trench Coat

Awesome! I got the Nordic Women's Oversized Trench Coat and I love everything about the coat and scarf! It keeps me so warm and it fits me perfectly! It’s such good quality! I love how soft it is and I wore it for the first time out and got so many compliments on the jacket! Will be buying so many more things!!

January 19, 2026
Unprompted review
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Reply from Nordic Peace

Hi Lauren, thank you so much for the lovely review!

Rated 5 out of 5 stars

Delightful slippers

Easy website to negotiate, reallly helpful when I ordered wrong size . Beautiful cosy well made slippers. Love them

January 28, 2026
Unprompted review
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Reply from Nordic Peace

Hi Sue, thank you for your review! We’re glad to hear you found the website easy to use and that our team could help with the sizing :)

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Rated 5 out of 5 stars

I purchased the wooden utensils and…

I purchased the wooden utensils and they are just beautiful. A great step towards a less "plastic" environment. I would have loved there to be some more information on how to care for them. Otherwise, really, really happy. 🤩

January 6, 2026
Unprompted review
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Reply from Nordic Peace

Hi Lee-Ann, thank you for your feedback! We appreciate the note about care instructions, this is helpful for us going forward!

Rated 1 out of 5 stars

Awful!

Awful!! Long wait and scammed

Waiting and waiting asking for information nothing get a ticket that gets no response then told delivered which cannot locate told to log my own complaint to the delivery company that will only speak to the seller they refused help and not £50+ down and nothing to show for it !!??

I upset and with a large loss have to report to my bank to the fraud department to seek help I was so hopeful and should have trusted the poor reviews already posted and thought may be different wow was I wrong please people also be careful there scammers !!!

January 21, 2026
Unprompted review
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Reply from Nordic Peace

Hi Lisa, we’re really sorry for the frustration you experienced. This is not the experience we want anyone to have.
As confirmed with you, your order has been fully refunded. If you need any further confirmation or support, please don’t hesitate to reach out to us directly.

Rated 5 out of 5 stars

Great slippers and great customer service.

We loved the slippers - soft and a great design but they were too small!! I hadn’t spotted the sizing was US but Customer Service sorted out the problem so fast and so well. Replaced without a murmur! Many thanks. Will shop with you again.

January 19, 2026
Unprompted review
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Reply from Nordic Peace

Hi Marshall, thank you for your kind review. We’re glad you loved the slippers and that our team could quickly sort out the sizing issue for you. We really appreciate your support!

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