Nordstrom Reviews 

Using a Nordstrom card offers no real protection. They ignored my dispute, refused a refund for an item missing from the box, and let my complaint damage my credit. I followed all the rules — they didn’t protect me.

Terrible time with Nordstrom and their international shipping partner ESW. Essentially the two of them cannot talk to each other, point fingers back and forth to deflect, etc.

Feb 20 - Order placed. Shipping was 26 chf. After receipt, I go to return via the website and see that the return shipping is 67 chf - the return shipping costs are not posted anywhere beforehand. Why was it only 26 to ship to me but 2.5x that to ship it back?

March 8 - 11 - Contacted CS for both ESW and Nordstrom. Both says they don't set the price, the other does. Eventually the Nordstrom CS rep says I can return the product myself and provided the return address.

March 21 - 22 - Returned the package, with tracking. Followed all procedures discussed in previous emails with Nordstrom. Emailed both providing the tracking number. Told that as soon as the package is delivered, to allow 4 working days to receive the refund.

March 29 - Tracking confirms delivery.

April 4 - Emailed both to get an update. I have not yet seen a refund - ESW now wants proof of delivery and a photo, but that might be difficult to provide since I no longer have the package after shipping it. Reported this info back to nordstrom.

April 5 - Nordstrom responded with a blanket email directing me to ESW...who will probably complain I did not follow standard procedure even though I was given explicit permission from Nordstrom to do so.

Neither company will respond to my emails anymore. So I'm out about 200 chf for shoes I don't even have.

Ordered a T-shirt on 05/04/2025 and it is now 05/13/2025 without an update. Not EVEN one update. Nordstrom customer service is blaming the carrier yet I've never seen UPS take two freaking weeks to scan an item for a consumer who is already within the U.S. According to Nordstrom, allegedly UPS has a "zone skipping" strategy to reduce cost and scans items once their capacity is met. That still doesn't explain why UPS doesn't have the item in their possession and why Nordstrom won't take accountability in not actually in fact shipping the item. It is now 05/14/2025 and I have not been once provided evidence of any effort from Nordstrom reaching out to the carrier or providing proof that the item was in fact shipped (other than their meaningless notification that it allegedly was). Customer service is now just copying and pasting previous answers as a sign of laziness. Disgusting company. No wonder they donate more to a "particular" party than a real American one.

NORDSTROM continues to slip in the once deserved reputation department for above and beyond customer-centered service. The company culture has changed not for the better. Lower your expectations and seriously reconsider ordering from them online. This makes me sad, but Nordstrom is following the trend of lower standards in U.S. online business. Be aware.

I ordered an 18k gold ring on May 2 that cost me just under $4,000 with tax. It was shipped USPS and has still not arrived almost 10 days later Any other store would have shipped it overnight or 2 day delivery. I will never order a luxury item from Nordstrom’s again.

I bought my daughter fake eye lashes and tried to purchase the glue for the lashes but the customer service person sold me I lip gloss that I did not ask for. When I called back and spoke to a supervisor at Nordstrom's she stated she would not send me the glue or call the girl who made the mistake selling me the wrong product. Norstrom's customer service is not what it use to be. Now it's over priced and Customer's are made to feel like they are in the wrong. Boo on you Nordstrom's

Worst experience and the service is also so disappointing.

Terrible experience. I bought a pair of shoes but the shoe got torn and when we went for an replacement, the staff members were too rude.

Shipped a high-ticket ($1000+) item with no usable tacking. Nordstrom used Ontrac as their carrier — maybe the worst possible: no signature req, no knock, and of course no product delivered. Was told I'd be refunded, now finding myself in an endless series of calls to customer service. Next call is to my bank for a charge-back / fraud claim.

This has never happened to me before.
I ordered from outside the US and I ordered 2 items.
I received a completely different item for one, so I asked for a return and they said they would deduct the tax and shipping for the refund.
I can't believe it. Why should I have to pay a fee when it was Nordstrom's mistake?
The other item arrived with the correct item.
It was just over $800 worth of items in only plastic bag. It was like I ordered miscellaneous items from Amazon.
Nordstrom used to be a high-end department store, but maybe that's not the case anymore?
I'm going to stop using them for a while.
It was a good store when I used them a few years ago.

I bought a pair of shoes in my normal size. The left shoe was too small so I returned them and ordered a half size larger pair. Return was easy and credit was very quick.
Just an all- around excellent company.

What's up with Nordstrom? Their processes slack - they are using third party distributors, quality issues - not caring about their long term card holders...it can go on. Purchased three silk scarves; same brand. Received all three in one logo box with the silk instruction pamphlets. As these are gifts, I need boxes and pamphlets for all. One box will not work. I paid for the brand, I should get the full service. Called customer service, they couldn't do anything for me but offered on my next purchase expedited shipping. Well, the initial delivery I received was DHL out of China. What - since when? That delivery was a nightmare when you work - so how expedited will the next purchase be - it will take just as long. Anywho, customer service wanted me to return the items. I said no - you have very bad reviews on returns and they all go missing and then you are out of a refund. I said I will no longer be a Nordy. Very sad. Sacrificing quality - very disappointing after all these years. Everything has gone downhill. They want to act like Amazon using third party suppliers. Not a good vibe at all for the brand. There is no Brand anymore.

Oh Nordstroms, what happened to this beautiful company. As a former employee of this company, I can safely say it has gone downhill. What was once a thriving company based on excellent customer service has been reduced to lazy employees who do not value the company's culture and are throwing used merchandise into bags with no care and sending them off to customers. My suggestion would be to re-structure who you employ here and focus on the Warehouse which use to be in Seattle and set some significant rules on how to ship merchandise out to customers with care and efficiency. Hiring lazy employees is the issue, they do not value this company and bringing it down.

I purchased a pair of shoes size 6 Uk
Shoes arrived and not a UK 6
I returned by DHL and asking company for a refund
I received an email to say
£62:90 Cost of shoes
£10:00 to deliver
£14:58 Tax
Total £87:40

£12:58 tax
£48:00 Return
£27:49 Paid back today

I will never purchase from this company every again. They sent the wrong size shoes, yet I am supposed to take a loss of £48 to return

Surely there must be some sort of law to stop this. I am not the first. Unfortunately I had not gone on to reviews.

Nordstrom only cares about themselves and not their customers!
The customer service at Nordstrom is just terrible and I will never shop there again. I have a compromised gift card that was purchased right at their store. This is not my fault and there should be something that can be done. I shop at Nordstrom a lot and that will change as of today as they did absolutely nothing to rectify this issue. After waiting a week for a response which I never got I called back only to be told the gift card was used and the only thing I am able to do is file a police report! Meanwhile, on my first call with them the customer service person told me she gets 2/3 compromised card calls a day! this is a big issue for them and should offer some empathy and proper help. I should not be out $125 with nothing to show for it because of fraud. Very disappointed in Nordstrom and their lack of customer service for loyal customers.

Like the make up place also good customer service

Horrible customer service, I placed an order online and I was sent the wrong item. Due to their incompetence I had to either drive 30 miles to their store or make a trip to the post office. Why should I, I’m also in poor health is why I opted to order online, be inconvenienced because of their mistake, that’s very poor customer service. I order from Ulta frequently and they have much better customer service and have never messed up an order. Nordstrom customer service associates aren’t helpful either other than offering insincere apologies. Nordstrom used to be a great company, but I can see from other reviews that others have had similar experiences as well.

Wife bought the worst pair of shoes I have ever owned a little for my birthday. Now they are past the 30 day window for returns so the veterans are getting a donation. The price and quality are worse than other online stores, Nordstrom has drifted away from the company they were in the past.

I saw a lot of great looking items that I really liked, but when I wanted to select the ones I liked the pricing was kind of expensive and I don't think the quality would win me over to buy it.

They charge luxury prices but ship like a discount site. $200 heels thrown in a box, no tissue, no protection, nothing. Laughable.