Northern Tool + Equipment Reviews 

1,267
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers had a great experience with this company. Customers often praise the reasonable pricing and good value offered on products. Many people find the website easy to navigate and use, appreciating the clear product descriptions. The ordering process is frequently described as simple, quick, and seamless, making it easy to find and purchase what they need. However, some customers also noted occasional issues with order fulfillment, including items not arriving, shipping delays, or incorrect products. A few people felt certain product choices were limited or specific items did not meet expectations. Additionally, some reviewers experienced website glitches or problems with the chat function during their purchasing process.

What people talk about most

Product

Customers had ambiguous experiences with product quality and availability, with some praising the wide... See more

Price

Reviewers mention positive feedback about price, with many finding great deals and the cheapest options... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use for ordering... See more

User experience

Consumers find user experience to be positive, with many reviewers highlighting the ease of use for the... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

To start off with the delivery time was very punctual and very fast. I was surprisingly pleased about that. The only reason I didn't give you 5 stars was because of your chat option, I wasn't able to... See more

Rated 4 out of 5 stars

I’ve been looking for a good selection of Milwaukee products to see/buy options. I’m happy with NT options but disappointed with website not returning to where I left off after adding to cart, Also wi... See more

Rated 4 out of 5 stars

Pricing was ok. Viewing of pages were somewhat difficult. Closest store approx. 200 miles, therefore free shipping would cost more than shipping to my address.

Rated 4 out of 5 stars

It's always been a good experience. One thing that should be changed is shipping costs. When I check shipping options, I get a quick delivery for $17, a later delivery for $9, and an even later one fo... See more


Company details

  1. Furniture Store
  2. Garden Center

Information provided by various external sources

NorthernTool.com's product lines include generators, portable generators, pressure washers, grounds maintenance, heaters and stoves, trailer parts, engines, water pumps, lawn sprayers, tractors, hydraulics, hand, air and power tools, and more!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.1

All reviews

(1,267)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service.

I purchase a Klutch air compressor that developed issues after 6 months, I called customer service and they shipped a new compressor to me the next day.
Highly recommend their products.

January 27, 2026
Unprompted review
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Rated 1 out of 5 stars

low battery durance

24 inch battery powerd snow blower. $1519 at Lowe's, in 2015, and I WISH I HAD NEVER, NEVER bought it! There are numerous design flaws, or easily provided missing features (e.g. backup) for the price, but the KILLER IS THE LOW LIFE OF TWO (removable, used together, $250+ to replace EACH) 56 volt lithiom-ion BATTERIES that provide barely 35-40 minutes of power on reasonably flat lawn, 6" snow, at 28 degree F temperature. Used it 3 times since purchase and so its not a matter of braking it in. I would not purchase again. My $900 GAS is sooooo much better.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Stay Away from Northern Tool

Very disappointed with Northern Tool & how they handled a issue I had with using a gift card they gave to me for a returned purchase. I wanted to use this gift card with the credit amount from them on it for another purchase but had to cancel it after the order went through, so I was told it would just go back on the gift card. Well, I found out from customer service that it been gone back to a credit card that I no longer have. I am out that amount & they will do nothing to help. Taking my business elsewhere, where I don't get ripped off.

January 24, 2026
Unprompted review
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Rated 4 out of 5 stars

good selection…

I’ve been looking for a good selection of Milwaukee products to see/buy options. I’m happy with NT options but disappointed with website not returning to where I left off after adding to cart, Also wish there was a 1ST RESPONDER discount offered (like many others offer)

January 21, 2026
Unprompted review
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Rated 1 out of 5 stars

Don't Ordered Scaffolding from Northern tools…

Ordered Scaffolding from Northern tools and its been over a month and is unusable all bent up in freight sent picture and all proof and absolutely nothing done to date they **update 1.30.2026 still zero correspondence from Northern tool they seem to not care about the fact that what I received from them is essentially scrap metal. This should make you think of where you spend your money I will not be buying anything from Northern tool Don the owner use to be a stand up business man but ultimately this is his responsibility.

December 2, 2025
Unprompted review
Rated 2 out of 5 stars

Back ordered item

Ordered a “Daily Deal” back in the beginning of December, still haven’t received item. No email stating item was back ordered and availability would be sometime in January. You charge my card and I don’t have your product. Definitely won’t recommend Northern Tools for anything.

December 14, 2025
Unprompted review
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Rated 5 out of 5 stars

We heat our home with firewood

We heat our home with firewood, and my husband’s always doing something regarding firewood, either a procuring it or getting it or stacking it or splitting it and he had a near mishap about a month ago, where he could’ve lost a finger.
He’s definitely stubborn and didn’t think he needed it, but I see him using it all the time now for kindling. I took a picture. I was going to upload it to this, but I don’t see how I could do that.
Thank you!!

January 8, 2026
Unprompted review
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Rated 4 out of 5 stars

Pricing was ok

Pricing was ok. Viewing of pages were somewhat difficult. Closest store approx. 200 miles, therefore free shipping would cost more than shipping to my address.

January 4, 2026
Unprompted review

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