Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any i... See more
Company replied
Location
Switch locationUnit AA Butterly Avenue, Questor Dartford, DA11JG Dartford, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Outstanding Service as Always – Northgate Van Hire Dartford - Keeps Us Moving! We recently had another van serviced at Northgate Van Hire, and once again, the team delivered a seamless experience... See more
Company replied
Every time I visit Northgat Dartford for the annual service or MOT of the Van and also when I contact Dartford branch about existing issues with the Van, I am treated with courtesy and skill espec... See more
Company replied
We've been a NVH customer for a few years, we called them to discuss the provision of electric vans... The area manager put together a proposal that exactly meets our requirements NVH flexible rent... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit AA Butterly Avenue, Questor Dartford, DA11JG, Dartford, Kent, United Kingdom
- 01322 941400
4.9
Excellent
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick
Very helpful people very polite. And very quick at doing the work on the vehicle great company to get your vehicle hire from.
October 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your wonderful review Iain!
We are delighted to hear that you were really pleased with the service provided from Dartford.
It's great to know that we were able to accommodate your needs and get your vehicle repaired quickly.
Your satisfaction is our priority, and your feedback means a lot to us.
Thank you for choosing Northgate.
Take Care,
Beth kell
Very nice people and really helpful
October 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your feedback, David!
We are pleased to hear that the Team at Dartford provided you with the 5* service in which we aim to deliver.
Thank you for choosing Northgate as your vehicle provider.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Dartford
Thank you for taking the time to share your positive experience with us, Emily.
We really appreciate your kind words.
At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
Take care,
Adele
Fixed the problem in a timely and…
Fixed the problem in a timely and professional manner.
Alfie ✓
September 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi John, thank you for taking the time to post a review! We are very pleased to hear that your vehicle issue was resolved in a timely and professional manner. It is always our pleasure to provide a fast and seamless service to our amazing customers! Once again, we really appreciate your feedback! Take care, Emma.
Northgate Dartford
Thank you to Natalie for meeting me in her own time this evening to swap the vans over due to a fault with the hire van she gone far and beyond
September 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such an excellent review, James!
It is lovely to hear that Natalie has gone above and beyond for you and ensured you had a suitable vehicle, it sounds like your experience with Natalie has been such a real positive one.
I am sure Natalie will be over the moon to see your comments.
Thank you for choosing Northgate as your vehicle provider.
Take Care,
Beth Kell
Fantastic service from both Karen and…
Fantastic service from both Karen and Natalie, every time I come into Northgate these two ladies are so helpful and polite and go above and beyond to make my visit as easy and smooth as possible
September 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your lovely feedback!
We strive to provide a seamless experience for our valued customers and I am delighted to hear that Karen and Natalie did exactly that!
It's always nice to hear about experiences like yours where dedicated individuals go the extra mile to assist customers.
We appreciate you taking the time to leave such a lovely review.
Thank you for choosing Northgate.
Take care,
Beth Kell
Great service and really efficient…
Great service and really efficient especially from Natalie who was really helpful
September 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your wonderful feedback!
We are delighted to hear that you were really pleased with the service provided by Natalie from the Dartford branch, providing a high quality service is our aim and its wonderful to see this reflected in your review.
We look forward to working with you long into the future.
Take Care,
Beth Kell
Very accommodating and usually get any…
Very accommodating and usually get any issues sorted as quickly as they can. Very friendly
September 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hello James, thank you so much for your 5 star review!
Its wonderful to hear that our Dartford depot have provided you with excellent service.
Its always a pleasure to provide a high quality service to all our customers.
We really appreciate you taking the time to leave your kind comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Best service by far
I have 8 rented vans from this branch and every time I need support for van service or any other services the team is on point. The girls from the Workshop, Karen and Natalie always provide me with top notch support and on time bookings. While the girls from Rentals, Georgia and Chloe, have the best customer service I’ve seen and have a loan on ready for when my vans are in their shop for service or any kind of repairs.
All and all very good experience. Loved it.
September 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Robert, thank you so much for your 5 star review!
We are so pleased to hear that all of the team at Dartford have been able to provide you with an amazing customer experience in the time you have been with us.
We will always aim to go above and beyond for our customers and provide the best service we can and and your feedback truly validates our efforts.
I am sure Karen, Natalie, Georgia, Chloe and the rest of the team at Dartford will be thrilled to hear your lovely comments!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Spoke to Chloe and Georgia was very…
Spoke to Chloe and Georgia was very friendly and helpful. Highly recommend
September 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your lovely review!
We are delighted to hear that you had an excellent experience with Chloe and Georgia in Croydon.
I am sure they will the thrilled to see your kind comments.
Your feedback means a lot to us, and we truly appreciate your support.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Happy with time taken today
Happy with time taken today, got offered teas and coffee very friendly customer service.
September 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi MitchelI, thank you for the wonderful feedback you provided about your recent customer experience with our Dartford branch today. It's truly rewarding to know that your encounter with Northgate has been a positive and satisfying one and you appreciated the refreshments provided!
Your choice to trust Northgate as your preferred vehicle provider means a lot to us, and we are committed to delivering 5* services to you consistently. Our team is excited to work with you for many more years to come, and we assure you that your satisfaction will remain our top priority. we really appreciate your feedback.
Take Care, Emma.
Good timing on service
Good timing on service, friendly staff, drinks and toilets available.
September 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for taking the time to leave your positive review! We're delighted to hear that your visit for a vehicle service went smoothly and our Dartford staff provided a friendly customer service. Providing timely and professional service is our goal, and we're glad you appreciated the refreshments during your wait. We look forward to working with you long into the future! Take care, Emma.
Quick and efficient would definitely…
Quick and efficient would definitely use again vehicle was sluggish so walked in here without an appointment. They saw me stright away and sorted it. Super friendly staff
September 24, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Michael, I'm delighted to hear that your issue with the van was resolved promptly and that you had such a positive experience at our Dartford branch. It's wonderful to hear that their friendly service has made your visit a pleasant experience. We look forward to working with you long into the future. Thank you for choosing Northgate. Take care, Emma.
Karen & Natalie were very helpful
Karen & Natalie were very helpful
Excellent service
September 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for your lovely review, Jeff!
We are delighted to hear that you had an excellent experience with Karen and Natalie from Dartford.
Your feedback means a lot to us, and we truly appreciate your support.
Thank you for choosing Northgate.
Take Care,
Beth Kell
I just wanted to say a big thank you to…
I just wanted to say a big thank you to all the workshop staff at the Dartford branch for always being so kind, honest and professional, Alfie goes above and beyond, he done a puncture repair on my car, he managed to fit me in and get it done all within an hour.
September 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for taking the time to leave such a detailed and positive review, Lucy.
We're delighted to hear that your visit for a vehicle repair went smoothly and that our team provided a kind, honest and professional service.
I am sure Alfie and the rest of the team at Dartford will be delighted with your feedback.
We look forward to working with you long into the future!
Take care,
Beth Kell
Natalie and karon were amazing and give stars got…
Natalie and karon were amazing and got me and my vehicle back on the road in record time 😊
September 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your feedback! It is pleasing to hear you found the service at Dartford to be 5* and your vehicle was promptly back on the road.
Take care,
Laura Griffiths
Fantastic Service
As always fantastic service from both Natalie & Karen, nothing is ever to much and always served with a smile, real credit to the team.
September 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Glenn, thank you so much for your 5 star review!
We are so pleased that the team at Dartford were very helpful when assisting you and you found their service to be great.
We look forward to working with you long into the future.
Laura Griffiths
Excellent service staff always quick…
Excellent service staff always quick with there responses 😊
September 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
We really appreciate you leaving a 5 star review!
Its pleasing to hear that our Dartford branch have demonstrated the 5* service in which we aim to provide our customer.
Once again, thank you for your positive feedback.
Take care,
Beth Kell
Seen to quickly by helpful and friendly…
Seen to quickly by helpful and friendly staff. Refreshments available whilst waiting for service. All-round good service.
September 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave a 5* review, Aaron.
Putting our customers first is what we do, and I am delighted that the staff at Dartford have demonstrated this during your visit.
I am sure all of the staff will be thrilled to see your comments.
Thank for choosing Northgate as your vehicle provider.
Take Care,
Beth Kell
Had a service and MOT
Had a service and MOT, Karen was very helpful and friendly. Good service 👍
August 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Denise, thank you so much for your 5 star review!
It is excellent to hear that Karen was able to deliver a helpful and seamless service when taking your van in for its MOT. We really appreciate all of our customer's feedback when visiting our local branches.
We look forward to working with you long into the future.
Take care,
Imogen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.